Honda of New Rochelle

Honda of New Rochelle is the worse dealership in the area. Don’t get deceived with the good reviews. Actually read the bad ones. Horrible communication, they lie and don’t follow up after they ge in the area. Don’t get deceived with the good reviews. Actually read the bad ones. Horrible communication, they lie and don’t follow up after they get your business. My car buying experience with Honda of New Rochelle has turned out to be a nightmare. The fact that I even contacted Honda Headquarters and they didn’t do anything about my situation, says a lot about this brand. My conclusion is that Honda doesn’t care to be represented by this kind of dealership. After reading the bad reviews, kind of late, I can see that it is common practice for Honda of New Rochelle to lie to customers and to no follow up or respond to their concerns. They don’t give a crap starting from the so called “manager”, Ritesh Patel, thus the staff follow his lead. Some background: I bought the 2018 CRV-EX on Wednesday, 11/22/17 and picked it up Friday, 11/24/17 with the understanding that I have to go back to get the door edges installed as they didn’t have it in stock. Moreover, the Sales Consultant Ben Thomas, ran my credit with Capital One without my authorization. I received a credit alert and I called him to confirm this inquiry. He had the nerve to lie when questioned and told me to dispute it because he didn’t run it. I went to the hassle of contacting Capital One to be informed that actually BEN THOMAS from Honda of New Rochelle submitted the inquiry. At this point I am beyond frustrated and I texted, emailed, left voice messages and even spoke to the receptionist and explained the situation to no avail. Finally on 12/14/17 after I reported them to Honda Headquarters, the door edges were installed and the so called manager called me to supposedly rectify the situation. At that moment, I asked him to take care of the inquiry because that was my main issue. To this date, no one has contacted me or followed up. It took me so long to write this review because I was trying to resolve the situation with them directly (including American Honda Motor Co., Inc.), but I see that the dealer only react when the negative reviews are posted. So, PLEASE BE AWARE; take your business elsewhere!!! More

Another fantastic sales experience Ivan Chavez is simply one of the finest car salesman in the industry, I've been leasing both modest and expensive cars for nearly 20 years and he has Ivan Chavez is simply one of the finest car salesman in the industry, I've been leasing both modest and expensive cars for nearly 20 years and he has the best temperament, ethics and low pressure style of anyone I've dealt with before. This was my second deal with Ivan and my third with Honda of New Rochelle. Their managers, Bill and Patel, are also a pleasure to deal with. I live an hour away - less than 3 miles from another Honda dealership and I gladly chose to continue doing business with these guys. It was worth the trip. Don't ink a deal for a new Honda anywhere in the tri-state area without shopping here first. It may save you headaches and $. More

Above and beyond customer service & experience! I have witnessed many car buying/leasing experiences, and was always disappointed. Sales people always hyping up a sale and at the end wasting a custo I have witnessed many car buying/leasing experiences, and was always disappointed. Sales people always hyping up a sale and at the end wasting a customers time and never working through a customers issues. THIS WAS NOT MY CASE. Between Ivan and Ben I felt genuine concern and specific attention to my needs, my time, my circumstances and ultimately helping me get the car I needed within my budget. And going above and beyond me driving away with it, still working on my case getting me an even better deal. Ben, Ivan I humbly thank you for everything you guys did and working around my crazy schedule to make this happen for me. I urge any first time buyer to reach out to Ivan and Ben. Truly awesome people, thanks guys! More

The Best Dealership experience! I've heard a lot of people say how stressful car dealerships are, but they have obviously never been to Honda of New Rochelle! I don't usually leave r I've heard a lot of people say how stressful car dealerships are, but they have obviously never been to Honda of New Rochelle! I don't usually leave reviews, but WOW! Exceptional service, professional staff, and a very welcoming environment, what’s not to love. Ivan made buying my first car an experience that I will never forget. He was very attentive and answered all my 101 questions without making me feel like I was being a pain. My children also loved Ivan they said, "he was so nice and gave us hot chocolate” he won their hearts. Patel the manager was very helpful as well and I also had an amazing experience with Ben Thomas the finance manager! These people are awesome and I had such a pleasant experience. If you need a new car look no further! Honda of New Rochelle is the place and Ivan is your man! Thank you Ivan!!!! More

My expiriance of my new car at this place is the best decici Dont go anywhere else came over here at honda of new rochelle i bougth a new car and everiting its clear no hide things and my new car its the best c Dont go anywhere else came over here at honda of new rochelle i bougth a new car and everiting its clear no hide things and my new car its the best choice that i made More

Great service👌🏻👌🏻 The best service ever!!!!! I recomended ivan chavez.... gracias por tu excelente servicios , lo recomiendo 💯 eres el mejor en todo sentido de la pal The best service ever!!!!! I recomended ivan chavez.... gracias por tu excelente servicios , lo recomiendo 💯 eres el mejor en todo sentido de la palabra.... thank you... sooo happy with my new odyssey 2018 More

Get your Honda from Mehdi at Honda of New Rochelle! Our first stop was at Honda of New Rochelle, thanks to all the great reviews we found online.My wife and I were looking for an SUV. Mehdi welcomed us Our first stop was at Honda of New Rochelle, thanks to all the great reviews we found online.My wife and I were looking for an SUV. Mehdi welcomed us with a warm smile, and after a couple of questions, he showed us the CR-V. Before offering a test Drive, he went over the different trim level and the amazing features that the new CR-V is offering like the sensor package, the apple car play....We loved the car! We went to another dealership to shop around, and immediately came back to Honda of New Rochelle. Not only they offered us the best experience but also the best price. We got our CR-V the same day! If you are looking for a Honda, go to Honda of New Rochelle and ask for Mehdi! More

great customer service the dealer met my expectations , The salesman was very helpful working in all my requests. People at the dealer were very friendly. Great customer ser the dealer met my expectations , The salesman was very helpful working in all my requests. People at the dealer were very friendly. Great customer service!!! More

Best Honda Dealership in the Tri-State Area! This is my second time leasing with Honda of New Rochelle and working with both Ivan and Vinny. Ivan is wonderful - not pushy, showed me the ins and This is my second time leasing with Honda of New Rochelle and working with both Ivan and Vinny. Ivan is wonderful - not pushy, showed me the ins and outs of the vehicle, and made the transaction enjoyable even with 2 children in tow. Vinny and Ivan work together to make you a fair deal that you'll be happy with. Overall, I highly recommend the Honda of New Rochelle dealership. More

Easy going and simple! Not pushy This was my very first new car purchase. My salesman, Nathan, was very professional, available, NOT pushy, and worked with me to negotiate a deal that This was my very first new car purchase. My salesman, Nathan, was very professional, available, NOT pushy, and worked with me to negotiate a deal that met my needs and left me feeling happy. With so many choices in cars, dealerships and internet options I was pleasantly surprised by New Rochelle Honda and my first car buying experience! More