Honda of New Rochelle

Awesome Great service and they also value there customers and personally I liked Ivan Chavez the way He had Attended me my father and my brother.... ..... Great service and they also value there customers and personally I liked Ivan Chavez the way He had Attended me my father and my brother.... ..... More

The best!! I've been coming to Honda of New Rochelle for the past 3 years and got 3 cars from them and brought my friends to purchase their cars with Ivan Chavez I've been coming to Honda of New Rochelle for the past 3 years and got 3 cars from them and brought my friends to purchase their cars with Ivan Chavez because he's always finding the way to accommodate my friends within their budgets and make me look good. Thanks Ivan and Thanks Honda of New Rochelle!! More

Excellent service! I am loving my 2017 Honda. Civic ! Honda of New Rochelle makes Leasing affordable and a breeze! I also like how they take time to explain all the new I am loving my 2017 Honda. Civic ! Honda of New Rochelle makes Leasing affordable and a breeze! I also like how they take time to explain all the new features . They go out of their way to make it a pleasurable experience . More

Excellent Experience!!!! Mehdi was very patient and understanding. The buying process was smooth and pressure-less. I went with my family and he included us all in the car bu Mehdi was very patient and understanding. The buying process was smooth and pressure-less. I went with my family and he included us all in the car buying process. He made my son who is autistic feel very comfortable throughout the process. More

As a first time buyers my husband and I had the best experie We were very nervous at first because we never bought a car before so we came in with a game plan. We were recommended to Ivan buy a friend of ours. I We were very nervous at first because we never bought a car before so we came in with a game plan. We were recommended to Ivan buy a friend of ours. Ivan was very patient with us explained everything step by step. And also answer all of our questions. Our experience with Ivan could not have gone any better if I had planned it myself. he stayed late to help us call around to get insurance so we could drive off the lot day with the car. He went above and beyond for us and we appreciate him so much. thank you Ivan chavez More

Great experience! Mehdi was the perfect match for us. He is patient, helpful, warm and we spoke French together which made the experience even easier! I highly recomme Mehdi was the perfect match for us. He is patient, helpful, warm and we spoke French together which made the experience even easier! I highly recommend him to anyone! More

Outstanding Dealership The salesperson Alma and the manager Sammy also the finance manager dimitri were excellent and very professional.I would recommend everyone to go to h The salesperson Alma and the manager Sammy also the finance manager dimitri were excellent and very professional.I would recommend everyone to go to honda of New Rochelle for their Leasing/Financing needs..Outstanding Dealership. More

Unjust Treatment by Honda of New Rochelle ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating that there was an airbag recall. On April 16, 2017, I noticed that I could not open my car doors when using both my key and the master key on the driver’s door. A few weeks later my battery died. I once more brought my car in for service to determine what was killing the battery. At that juncture, I was told that I had to replace the battery. Two weeks later the battery died again. This time, I had to have a jump start in order to operate my vehicle. Realizing that there had to be an underlying issue, I brought the car back to Honda of New Rochelle again last week. During the check-in process, Sandi advised me that the recall on the driver’s door was fixed. I was rather startled at that point in time because I never knew about the door lock recall, nor was I aware that it had been fixed on my vehicle by Honda of New Rochelle. I immediately informed Sandi that "[I] was there for the airbag recall and prior to March, I had experienced no issues with the locks on my car door. She advised me "they will take a look, and if it is covered under the recall warranty, they would fix it." ?To my extreme dismay and utter surprise, after having my car at this dealer all day, with no follow-up phone calls, I was finally told that they did not in fact fix door locks in March, and that they only "inspected it." I am totally frustrated at this point. Prior to me bringing my car to Honda of New Rochelle in March, I had no issues with my car door locks! All the aforementioned issues did not arise until after the recall was done in March. Honda of New Rochelle is now denying the fact that they were negligent in the handling of my vehicle or that they caused the issue at hand. ?In attempting to resolve this issue, I received the run-around for two days. I called numerous times to follow up and was placed on hold each time. At each juncture, I was told that "Sandi is away from her desk." I have spoken to numerous other individuals during the course of those two days, leaving messages after messages. I even went as far as calling Honda of America. Based on what Honda of New Rochelle told them, they have denied my claim, only offering $300 for future services, when in fact, I was quoted almost $1000 to fix my doors. ?Honda of New Rochelle has disappointed me in such a way that I will never return for future services, or purchases. In addition to this, I will never recommend them to anyone.. I would rate Honda of New Rochelle half of a star for bad service and extremely poor customer service. When customers have trusted your institution for years and entrust their safety on the road to you, it is such displeasure and heart rending disappointment to be treated with such indignity as an object that has no value to your company. Honda of New Rochelle has left a very bitter taste in my mouth as a consumer and it is my hope that customers will hold them accountable for their negligence and lack of disregard shown to them when they experience issues beyond their capability to resolve. Displeased customer More

Excelent service Friendly service, Ivan went above and beyond to make us feel comfortable, everything was explained in full detail and they really work with you I woul Friendly service, Ivan went above and beyond to make us feel comfortable, everything was explained in full detail and they really work with you I would certainly recommend this dealership More

Great service by sales rep Javier Figueroa. He provided excellent customer service with the purchase of used vehicle. He made the process very easy and assisted w by sales rep Javier Figueroa. He provided excellent customer service with the purchase of used vehicle. He made the process very easy and assisted with every step. More