Honda of New Rochelle

Unjust Treatment by Honda of New Rochelle ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating that there was an airbag recall. On April 16, 2017, I noticed that I could not open my car doors when using both my key and the master key on the driver’s door. A few weeks later my battery died. I once more brought my car in for service to determine what was killing the battery. At that juncture, I was told that I had to replace the battery. Two weeks later the battery died again. This time, I had to have a jump start in order to operate my vehicle. Realizing that there had to be an underlying issue, I brought the car back to Honda of New Rochelle again last week. During the check-in process, Sandi advised me that the recall on the driver’s door was fixed. I was rather startled at that point in time because I never knew about the door lock recall, nor was I aware that it had been fixed on my vehicle by Honda of New Rochelle. I immediately informed Sandi that "[I] was there for the airbag recall and prior to March, I had experienced no issues with the locks on my car door. She advised me "they will take a look, and if it is covered under the recall warranty, they would fix it." ?To my extreme dismay and utter surprise, after having my car at this dealer all day, with no follow-up phone calls, I was finally told that they did not in fact fix door locks in March, and that they only "inspected it." I am totally frustrated at this point. Prior to me bringing my car to Honda of New Rochelle in March, I had no issues with my car door locks! All the aforementioned issues did not arise until after the recall was done in March. Honda of New Rochelle is now denying the fact that they were negligent in the handling of my vehicle or that they caused the issue at hand. ?In attempting to resolve this issue, I received the run-around for two days. I called numerous times to follow up and was placed on hold each time. At each juncture, I was told that "Sandi is away from her desk." I have spoken to numerous other individuals during the course of those two days, leaving messages after messages. I even went as far as calling Honda of America. Based on what Honda of New Rochelle told them, they have denied my claim, only offering $300 for future services, when in fact, I was quoted almost $1000 to fix my doors. ?Honda of New Rochelle has disappointed me in such a way that I will never return for future services, or purchases. In addition to this, I will never recommend them to anyone.. I would rate Honda of New Rochelle half of a star for bad service and extremely poor customer service. When customers have trusted your institution for years and entrust their safety on the road to you, it is such displeasure and heart rending disappointment to be treated with such indignity as an object that has no value to your company. Honda of New Rochelle has left a very bitter taste in my mouth as a consumer and it is my hope that customers will hold them accountable for their negligence and lack of disregard shown to them when they experience issues beyond their capability to resolve. Displeased customer More

Excelent service Friendly service, Ivan went above and beyond to make us feel comfortable, everything was explained in full detail and they really work with you I woul Friendly service, Ivan went above and beyond to make us feel comfortable, everything was explained in full detail and they really work with you I would certainly recommend this dealership More

Great service by sales rep Javier Figueroa. He provided excellent customer service with the purchase of used vehicle. He made the process very easy and assisted w by sales rep Javier Figueroa. He provided excellent customer service with the purchase of used vehicle. He made the process very easy and assisted with every step. More

Excellent! I don’t often take the time to review people or businesses, but when you receive such exceptional service you have to give recognition where it is d I don’t often take the time to review people or businesses, but when you receive such exceptional service you have to give recognition where it is due. I leased my car this week with the outstanding assistance I received from Alma and her sales manager Sammy at Honda of New Rochelle. The best car buying experience ever!!!, the sales person was professional, kind, straight forward, honest knowledgeable and empathic about my need to lease a car. She considered my budget and need for a qulity vehicle. This sale lady advocated and acted as a master neigotiator with her manager on my behalf. I am forever greatful to Alma and I love my new Honda Civic More

Terrible Experience I would never do business with this dealer. I was given a price online and spoke to Michael on the phone. Made an appointment to come in, drove over I would never do business with this dealer. I was given a price online and spoke to Michael on the phone. Made an appointment to come in, drove over an hour, sat with the sales person another hour and half only to suddenly find out that car we came for was "sold" but wait..... we can get you into a more expensive car. What a waste of time. More

Bait and switch Advertise a vehicle, give you an amzing price and then surprise when you get there, that vehicle just sold.........but we can put you into a more expe Advertise a vehicle, give you an amzing price and then surprise when you get there, that vehicle just sold.........but we can put you into a more expensive car. More

Very happy. Little pressure I would highly recommend buying a Honda at Honda if new Rochelle to any of my friends. My salesman was Mehdi, he was very likable and knowledgeable. H I would highly recommend buying a Honda at Honda if new Rochelle to any of my friends. My salesman was Mehdi, he was very likable and knowledgeable. He wasn't high pressure and he took the time to listen to what I wanted and explained various options to me. When I picked up my car he was very patient in explaining all the features to me and made sure I understood all the car can do; and that is quite a bit. I would highly recommend him to any of my friends or family looking for a Honda. More

Mehdi is great! My wife and I were looking to lease a new 2017 Civic and Mehdi Hjiaj was our salesperson. Not only did he get us a great deal but he was extremely hel My wife and I were looking to lease a new 2017 Civic and Mehdi Hjiaj was our salesperson. Not only did he get us a great deal but he was extremely helpful also. He patiently answered all of our questions and went out of his way to make us comfortable with the lease deal. He seems to really care about his customers and I would go back to New Rochelle and work with him again at any time! More

Most unqualified, offensive dealer I have encountered. They deserve zero stars, wish the minimum could be zero and not one. I'm glad we didn't go through with the sale, in the end. They deserve zero stars, wish the minimum could be zero and not one. I'm glad we didn't go through with the sale, in the end. More

Professional yet caring This is my 4th car with Honda. However, the very first time my family is experiencing hardship. My husband and I was very scared we would leave empty This is my 4th car with Honda. However, the very first time my family is experiencing hardship. My husband and I was very scared we would leave empty handed but instead the made sure we left VERY please. I highly recommend Ivan Chavez, he is always looking for the best results to benefit the client not himself. More