Honda of New Rochelle

This dealer is awesome!! From the moment I stepped foot in the dealership I was comfortable and their was a great vibe with all the staff. My salesman Jamie was terrific and the rest of the staff was very in the dealership I was comfortable and their was a great vibe with all the staff. My salesman Jamie was terrific and the rest of the staff was very friendly, informative, and helpful! They were honest and upfront and beat three competing dealers with the price by over $1,000. I see there are usually complaints by people on these sites and just thought it would be nice to show the positive feedback as well because this dealer definately deserves it. They are the largest dealer around and sell the most cars...they must be doing something right. I already recommended Honda of New Rochelle to 2 of my co-workers and they both ended up buying cars from Jamie with the same great experience. Definately consider this dealer if your in the market for a Honda! More

I was a little put off by the average rating on this dealer, but I visited it anyway, primarily in search of a good price for a Honda Fit Sport (2008 Model). All four dealers I consulted (Yonkers, White dealer, but I visited it anyway, primarily in search of a good price for a Honda Fit Sport (2008 Model). All four dealers I consulted (Yonkers, White Plains, Yorktown, and New Rochelle) quoted prices within $200 of MSRP. New Rochelle had the lowest price, and Shawn was friendly but not sleazy. The other dealers would not match the price, so I went to N.R. I never have had a smooth transaction in the purchase of my other cars (all Hondas): either the car was not ready on the delivery date, or I was forced to buy option, or there were hidden fees. I asked Shawn to be straightforward about all price items, and he was. The car was delivered on time, and I got $100 off the final price. I paid cash, and the finance manager (Mohammed) was corteous and not pushy. I might have haggled a bit more and extracted another $100 off the final. However, the price was right and so was the service. More

They are crooks, plain and simple, they promised me one price on a Hybrid then tried to dupe me into paying more, saying it had something to do with my credit. They made me wait over a month for the car to price on a Hybrid then tried to dupe me into paying more, saying it had something to do with my credit. They made me wait over a month for the car to come in and then on the day I was supposed to pick it up they told me the price had changed, never bothering to tell me about before this. They also knew I had a previous lease that had to be turned in and knew I would be in a difficult position. I gave them many different options in terms of paying a bit more for this car than originally promised even got a co-signer for the loan, since they said it was a credit issue. That still didn't get them to sell me the car. They had me call Honda Financial Services who said it was a dealer issue and not theirs, financial was not helpful either. I came to find out that they sold this car to someone else for a higher price. I spent the better part of 5 days on the phone trying to figure this out, the only recourse consumers like you and I have it to rate them on sites like this and call corporate (1-800-999-1009), even though corporate can't do much initially it will affect their rating over all and they may not get the newest cars first etc. Every complaint that is documented goes against them. Stay away from this dealer, I actually wound up buying a non Honda product and also had to pay another $400 dollars to extend me lease because of this dealership's actions. They also still owe me the initial deposit I put down and have yet to return it. They are crooks, liers and cheats do not go to this dealership, I wish I had checked this site before going there! More

Stay away from Honda of New Rochelle, they are totally not worth your time and money. This is my true experience. I wish I had read this online forum before I went – everything said here was repeated in m not worth your time and money. This is my true experience. I wish I had read this online forum before I went – everything said here was repeated in my experience: - I was emailing a couple of dealerships to negotiate price for a Honda CR-V. They called me to say they can offer an attractive price and they have 0% financing. - I and my husband each called them several times speaking with different personnel to verify that the 0% financing is available for a Honda CR-V, since we heard from other dealerships that they offer 0% for models of Honda cars other than CR-V, since CRV is a hot car. New Rochelle said yes. - We went, and of course, that was just a gimmick to get people to their dealership. We expressed our anger. The manager offered an additional $100 discount. And since we already made the trip there, and we have been shopping around for a while we believe their price was reasonable, we signed the contract. They promised the car is in delivery and will arrive during the next 3-4 days. - Then started the long waiting: 1 week, no car arrived; 2nd week, no car arrived. I needed the car to drive to my new job starting the following week, so I could not wait any longer. I called them repeatedly, they kept saying it’s arriving soon – it’s a delivery problem. That’s when I started getting suspicious and googled “Honda New Rochelle”. Alas, did I find a lot people with similar experience! They would sign a contract to take a customer “off the market”, to keep them from buying a car from other dealerships. Then they will deny the delivery using all kinds of excuses. - I don’t want to risk not having a car to drive to work, so bought a Honda from another dealership. They agreed to cancel the contract due to their inability to deliver. No compensation was offered. They were also very slow in sending back our deposit money. I had to call a couple of times to have the check sent back to me. We will see if they keep their promise this time! (If they eventually don’t send it back, I am fully prepared to take further actions against them). This is my experience, bloody and true. So if you want to do yourself a favor, skip this dealership and move on to another. If you call them, on their phone greeting message, they are still taunting the May Day 0% financing for Every Honda car. Blant and thick-skinned liar. Don’t trust them and don’t go. And tell anyone you know who are considering this dealership to stay away from them. You will be grateful that you did. More

Very happy with the experience at this dealer. I primarily dealt with Damian Corbett, the other staff though loud and unorthodox seemed to be very happy. Great friendly environment. Selection of use primarily dealt with Damian Corbett, the other staff though loud and unorthodox seemed to be very happy. Great friendly environment. Selection of used cars is average but service is extraordinary. More

Friendly, but nothing else than bait-n-switch. Not worth my time. Emailed back and forth with one of the internet managers (Freddy Pacheco). Their quote was decent to begin with (2008 Odyssey EX), and vi my time. Emailed back and forth with one of the internet managers (Freddy Pacheco). Their quote was decent to begin with (2008 Odyssey EX), and via e-mail/phone calls they agreed to beat/match another dealer's quote which was $600 less than original quote. Up to this point, all was good: fast replies, friendly, etc. Every time I emailed/called, I asked about in-stock vehicles, the response was that they had "several in stock & multiple colors". I even checked with them before leaving home to go to dealer. Once I got there, I was told that they had no cars on stock, and that it would take 4-6 weeks to get them. Not worth my time, nor yours. There are other dealers willing to let you know up front their stock is limited (3,4 cars), and will work with you for short time frames to get the car you want within a few days (not 4-6 weeks). More

The service department had no clue my car was even there. Two days later i had to call them. They said it was being worked on then told me that it hasent even bin looked at. All i wanted them to do is to giv Two days later i had to call them. They said it was being worked on then told me that it hasent even bin looked at. All i wanted them to do is to give the car a once over and thats it. More

Avoid this dealership. They are dishonest & they really do not care about the customer. General manger not helpful, he also does not care. I was aggrevated and have filed several complaints against this do not care about the customer. General manger not helpful, he also does not care. I was aggrevated and have filed several complaints against this dealership. The consumer needs to be protected & treated properly. They try to change figures in the paperwork then bully you to pay or else you will not get your car. I was able to get my car because I called the police. Use another dealership and warn anyone that you can. More

The dealer ripped me off. They didn't tell me about the $2K dealer incentive fees and I eneded up paying $2K too much for the car. In addition the car was damaged prior to delivery and I didn't see it unt $2K dealer incentive fees and I eneded up paying $2K too much for the car. In addition the car was damaged prior to delivery and I didn't see it until 2 days after picking the car up. They tried to repaint it once, and it looks like crap, now it is in the body shop a second time. I would not recommend these guys. More

The price I got from them beat others by $400. It was no The price I got from them beat others by $400. It was no hassle internet price quote. Other dealers were telling me that the price I got was wrong o The price I got from them beat others by $400. It was no hassle internet price quote. Other dealers were telling me that the price I got was wrong or it was for used/demo model. But they were WRONG! I got a brand new 2007 Odyssey ex-l and the color I wanted! I was very happy with the price and the Odyssey(it's a great mini van!)! Must try this dealer!!! More