Honda of New Rochelle

Bought in for oil change and regular 7,500 maintenance a few months ago. Got a ride home no offer for ride back. All day they had. Was told that my service plan I got didn’t cover the maintenance only the o few months ago. Got a ride home no offer for ride back. All day they had. Was told that my service plan I got didn’t cover the maintenance only the oil change which was different than what I was told when I bought car in White Plains. Was annoyed but paid. Just bought car to White Plains a couple of weeks ago and service was covered. So New Rochelle ripped me off. White Plains also offered me ride home both ways. New Rochelle is a lot closer. After New Rochelle made me pay for service they ordered a part that was under warranty. I had to call to see if it came in. I made an appointment and they said not to worry could wait would take 15-20 minutes. They were extremely crowded and took over 2 hours because they said people called out. I told them they should call people because I could have come in another day rather than wait two plus hours inside because too cold outside. This was during COVID and felt so uncomfortable being inside for that long. Bottom line don’t go to New Rochelle Honda Service. More

My experience here was fantastic, Miles Alan C , and Gabe were efficient and did not waste my time!! Will be back soon for my sons first car and won’t want anyone else but Alan Cervantes !! were efficient and did not waste my time!! Will be back soon for my sons first car and won’t want anyone else but Alan Cervantes !! More

Alan C and Miles were very helpful getting my new car I went to other dealers but they didn't have what I wanted , Alan along with Miles made the process so easy and helped find me the right car thanks to went to other dealers but they didn't have what I wanted , Alan along with Miles made the process so easy and helped find me the right car thanks to them and everyone at Honda will recommend highly !! More

Catherine was so professional & super nice! She helped me out so much, because of her I will be recommending other people to get their car here! Thank you Catherine! Have a great life, you’re doing amazing! out so much, because of her I will be recommending other people to get their car here! Thank you Catherine! Have a great life, you’re doing amazing! More

The team at honda of New Rochelle were very impressive, i walked in the door on Wednesday after and was approached by Demarie. He was very helpful and very knowledgeable. He did every thing he could in ass walked in the door on Wednesday after and was approached by Demarie. He was very helpful and very knowledgeable. He did every thing he could in assisting me with getting my SUV. He stayed on top of everything from day one i picked up my truck this morning thank you for all you do. keep up the good work. More

Demarie was very helpful to me & my mother. Very attentive & gave us his honest opinion on everything. Wonderful experience !!! Thank you for everything we appreciate you !! attentive & gave us his honest opinion on everything. Wonderful experience !!! Thank you for everything we appreciate you !! More

i wanna thank Adrien for helping me getting my new car i love every moment of it & definitely a great person that really helped me out love every moment of it & definitely a great person that really helped me out More

Stephanie Zamora from the Service Department! What a gem! To make a long story short, she is the textbook example of what excellent customer service should be. I was unhappy with the chain of events that too To make a long story short, she is the textbook example of what excellent customer service should be. I was unhappy with the chain of events that took place while getting my 2021 passport serviced. After speaking to her and meeting her in person, she showed empathy and concern over the issue at hand. She quickly resolved the issue and helped defuse what might have been another outcome. Stephanie is an example of what good customer service was, what good customer service is, and what good customer service should be. I’ll give the service department another try because of Stephanie’s efforts. She should be given a raise and/or treated to lunch everyday for her efforts. Thank you Stephanie! More

We had the pleasure of working with Tommy and David at this dealership, and our experience was incredible. They went above and beyond to help us find the right car at a very reasonable price, highly recom this dealership, and our experience was incredible. They went above and beyond to help us find the right car at a very reasonable price, highly recommended!! More

My experience with Honda of New Rochelle was one I wont forget. It was an AMAZING experience that made a process I had been having anxiety about seem like I was buying groceries. Easy in and out process. A forget. It was an AMAZING experience that made a process I had been having anxiety about seem like I was buying groceries. Easy in and out process. Angelos Paradisis was my salesman and I have to say WHAT A GUY. He used to be a manger in the Restaurant industry which shows through his unbeatable Customer service and his genuine desire to help you through the process with a GREAT deal. I was skeptic of Car salesman until I met him. I will be following Angelos where ever his career takes him as I will be getting my vehicles from him for years to come. Huge thanks to him! The other thank you goes to Navrick. He is probably the best finance manager I have ever worked with. super helpful in explaining the numbers and had a great personality that really made me feel comfortable. So proud to be apart of the HNR Family and will be sending as many people as i can to join with me!!! More