Honda of New Rochelle

It was my first time purchasing a car and my visit to Honda of New Rochelle was not regretting. I had my new car in two days. I will make another visit on my next purchase. Honda of New Rochelle was not regretting. I had my new car in two days. I will make another visit on my next purchase. More

When I first got to Honda I came in with the intention of selling my old Honda in order to afford the down payment on a New Hyundai Sonata. It was a bit much for me to sell to a private party in order to com selling my old Honda in order to afford the down payment on a New Hyundai Sonata. It was a bit much for me to sell to a private party in order to come up with that money and my trade in did me no good here. So I wanted to explore my other options. Ivan Chavez is a senior salesman that made me feel very comfortable answering all my questions and concerns along with the help of his manager Lorenzo that assisted me through the Break down on how my trade-in had positive equity and would allow me to afford a Honda Accord Sport that comes standard so many features! I couldn't be happier with the car and the detailed service provided! If you are looking for an honest salesman that will take care of all your needs. trust Ivan Chavez! I know he would take care of my family and friends equally. More

My wife and me were fortunate to work with Ivan Sanchez. He immediately made us feel comfortable and we felt no pressure. He is very professional and efficient. He took his time going through all our optio He immediately made us feel comfortable and we felt no pressure. He is very professional and efficient. He took his time going through all our options until we were comfortable deciding on what we wanted. You can tell that he cares for his customers and I will recommend him to my friends and family. You can’t go wrong with Ivan and his manager Lorenzo. More

On December 26 2019 brought my 2016 Honda Pilot in because you could smell gasoline coming out of the ac/heating vents. Got the truck back on December 27,2019. In May of 2020 we needed a new battery, because you could smell gasoline coming out of the ac/heating vents. Got the truck back on December 27,2019. In May of 2020 we needed a new battery, that’s when discovered that the engine cover was missing. I have been calling Honda and getting nothing but the run around and nasty people. Then I was told to speak to Bill Carlucci he is the service manager that could help me with this problem. Left a few messages for him and still no call back from him I get a call from Honda that they want to buy back (which means trade in) for my truck because it has low mileage. And their used car lot need vehicles. I want my engine cover. I paid for that when I bought my truck. It was included in the price. They have a sign in the showroom that they are number 1 I sales and Service and satisfaction. LOL. I would never buy are recommend this place to anyone. They are very nasty don’t return calls transfer you all over the dealership. Or even hang up on you And tell you that you hung up. And my truck has the gasoline smell again !!!! More

We would recommend our salesman, Ivan, to anyone buying a Honda. He was never pushy, down to earth, very helpful and accommodating, and knew everything about the cars. We would definitely return to buy our Honda. He was never pushy, down to earth, very helpful and accommodating, and knew everything about the cars. We would definitely return to buy our next car from him. More

Great customer service. They work with your budget.. Ivan Chavez was great. He helped me pick out a car that fits my budget and my needs. I highly recommend Ivan Chavez to future customers. He's a very h Ivan Chavez was great. He helped me pick out a car that fits my budget and my needs. I highly recommend Ivan Chavez to future customers. He's a very honest individual who understand customers. Thank you Ivan. More

What a HORRIBLE experience in both the used & new cars area. Had call the day before to check if the pre owned vehicle is available and was told yes. We had also said please let us know if the car gets so area. Had call the day before to check if the pre owned vehicle is available and was told yes. We had also said please let us know if the car gets sold in the next couple of hrs cause we are coming from far. What happen when we got there, car was delivered a few days ago.... WHAT!!!!...... Gave us a offer for a new car, direct us to go to the new car show room, and confirm the managers name. Tell me how we took the extra trip to the new car show room they did not have the car for us to see & test drive...... Told us the car is locked away down the block & since it Sunday they dont have the keys..... WHAT!!!..... In all years of working at a dealer & buying cars I've NEVER seen or heard a business ran like this. ABSOLUTLEY AWESOMING....Us as a SERIOUS customer is already HEATED walking out!!! No additional offered and no care from the sales floor manager or staff. You will NEVER SEE AGAIN!!!! They lost a serious buyer for life. They should be shut down if they're is NO cars to see or show on the Weekends( the most business time of the week) !!! More

Worst mistake I ever made was going to Honda of New Rochelle!! Don’t waste your time! Rude management and never had issues or problems with any other dealership with any of my cars! Management cares no Rochelle!! Don’t waste your time! Rude management and never had issues or problems with any other dealership with any of my cars! Management cares none for individuals or customer concerns. I have no intentions of doing business with this dealership in the future. The next time my family or friends are in the market for a new car Honda of New Rochelle will not be considered. #lostanotherloyalcustomer More

Great Experience Ivan Chavez was very professional. He communicated well and handled a lease swap smoothly. The new car was delivered on time though it took longer t Ivan Chavez was very professional. He communicated well and handled a lease swap smoothly. The new car was delivered on time though it took longer than expected to sign all the paperwork because of a new process which was supposed to include the Finance department. More