Honda of New Rochelle

Just like family! Ivan has always taken care of us with the best deal and always a great attitude. He goes beyond just closing the sale and cares about your needs and o Ivan has always taken care of us with the best deal and always a great attitude. He goes beyond just closing the sale and cares about your needs and of course your budget. You always feel like family! More

Top nocht customer service I had a very pleasant purchase experience with Ivan Chavez. This guys ethics and customer service skills as well as his understanding of the capabilit I had a very pleasant purchase experience with Ivan Chavez. This guys ethics and customer service skills as well as his understanding of the capabilities on each model within the brand is top notch. I am a very happy customer with my new 2018 Honda Accord. I had some hiccups throughout the purchase process that Ivan was able to clear up for me and keep his promise in regards to a color and perks on the selected model. Hope this can help someone else to go the correct dealer. More

Excellent service In March 2018 I bought a 2017 new Honda Accord Touring leftover. In October the trunk lid wouldn't stay open; it would slam shut, and a parking syste In March 2018 I bought a 2017 new Honda Accord Touring leftover. In October the trunk lid wouldn't stay open; it would slam shut, and a parking system sensor problem light appeared on my dash. I brought it in to Yonkers Honda, NY, where I 1bought the car for warranty work. Both the advisor, Alex and the service manager, Rich said I had caustic materials (not so) in my trunk which caused the damage and the repair would not be under warranty and would cost $770. I brought my car to a different dealer, New Rochelle Honda, NY, who fixed my car under warranty, no questions asked and polite and accommodating as can be. Bobby was my advisor, a true gentleman. A Honda dealer took better care of me than the dealer from whom I bought the car. It is doubtful I would buy another Honda. And if I did it would definitely not be from Yonkers Honda but from New Rochelle. More

2015 CR-V EX-L Salesman Tevin Overton was very certious in answering my stupid questions he also took time out of his workday to give me a ride home before I was abl Salesman Tevin Overton was very certious in answering my stupid questions he also took time out of his workday to give me a ride home before I was able to get the vehicle. The service here was excellent and I will be back for a next car when the time comes More

Best experience We went in saw what we wanted. Isaac offered to helps us. Then we drove out purchasing a vehicle. The staff was very helpful. Great customer service! We went in saw what we wanted. Isaac offered to helps us. Then we drove out purchasing a vehicle. The staff was very helpful. Great customer service! More

Lies about 2 vehicles and then magically gone This place does not have values nor care about who’s time they waste! I came in with a pregnant wife 2 times and they screwed me in 2 different vehicl This place does not have values nor care about who’s time they waste! I came in with a pregnant wife 2 times and they screwed me in 2 different vehicle that were “available”. I had a price and deal set for one color and it conveniently was gone after I called multiple times to confirm it was there. While I was there I was given another option which I didn’t care for at a higher price by a signficant amount (that’s not shady), but wouldn’t even budge on the numbers and seemed disinterested. I left. I called in following morning right before opening to a person I know and had a deal in place and confirmed multiple times vehicle was they re... mind you I’m paying more now for an option I didn’t care res and wanted Navi which is less. I get there with my poor wife waddling who is close to delivering and my toddler only to be out in a room for 1 hr and 40 mins to say that we can’t cuz suddenly their was a mix up and was sold to a customer who was financing. I’m sure it wasn’t the fact you saw an opening to make more money off the interest than a customer who was leasing. Mind you now they come back to offer me a lesser model with 2500 miles and used for more money! Unbelievable the gall and nerve of these people! Then they offer me a color I told them I do not want as I own currently and hate it. Could have all been avoided had they not screwed up on 2 cars which colors they had and I didn’t mind were available to me when it was magically not for whatever reasons. If you wanna work with honest ppl who actually care about you and want to do right by you after they screw up, your looking at the wrong place. Save yourself the trouble. And if they try to dispute this read this article for yourselves of their “honesty”. I wouldn’t be so angry had they at least had the xxxxx to own up to it and one of three useless managers came over owned it and apologized and said hey let me make it up to you. But apparently they are doing me a “favor” by buying a car from them. Who needs ppl or dealerships like this when you work hard for your money. They wouldn’t want themselves or their family treated this way, yet they do it to others. They wonder why ppl don’t trust dealerships. Those of you that doubt it look this dealer on lohud it talks about all their “honest” practices.... neway hope others don’t have to deal with what I did. Thanks @vinny@billy @patel you guys felt so “bad “ about the car being sold you stayed in your comfy cubicles sticking to your chair from the slime you secrete. Patel walks by multiple times w/o even as much as acknowledgement of the screw up. Sends another guy for their messes. Mind you Vinny the other “managers “ hand is broken to because he couldn’t pick up a phone to call cuz apparently he didn’t receive my messages that I left twice early morning and later that day to their receptionist. You guys can guess who messed that up, I’m still wondering. to be fair Patel apparently wasn’t part of the supposed initial mess up, but once aware could have been human and said hey we messed up sorry we wanna make this right, instead he sends a guy berridge with his “message” who tried to make it right, come and say hey we can set you up with a blk a color you don’t want for more basically. I guess some ppl can have their cake and eat it too. Hey we screwed you 2 times with the colors You preferred and we had but hey no take this blk one which you don’t want for more money.... Thanks guys your customer service is great. For those who don’t get sarcasm the previous line sums it up. Maybe AG needs to look this place again..... I’m sure they are the up and up.... More

A++ service! Kevin my sales rep was a pleasure to work with easy to talk to and down to earth. He made me feel really welcomed. From my prior experiences dealing w Kevin my sales rep was a pleasure to work with easy to talk to and down to earth. He made me feel really welcomed. From my prior experiences dealing with other dealerships I didn't feel forced in to purchasing. I highly recommend Kevin and the sales team at New Rochelle Honda. Stan Fong More

Professional with a great touch of humor Excellent experience working with Ivan Chavez. He was patient, very good at explaining the features of the car and willing to work with us to negotiat Excellent experience working with Ivan Chavez. He was patient, very good at explaining the features of the car and willing to work with us to negotiate a fair price. Best of all, he did this all with the right amount of humor. When we pointed out a few little slights with the car, he went above and beyond to make the corrections. Can't say enough how much we appreciated his efforts. A joy to work with. When it was time to finalize the deal with the necessary paperwork, Alex Oceguera stepped in and was straightforward, thorough and very professionalism. Nice guy too. More

Best experience with MEHDI! Terrific experience at Honda of New Rochelle with Mehdi. It was my first lease with Honda and Mehdi made it very easy, entertaining and informative. Terrific experience at Honda of New Rochelle with Mehdi. It was my first lease with Honda and Mehdi made it very easy, entertaining and informative. Looking for a new Honda? Go to Honda of New Rochelle and ask for Mehdi you won’t regret it! More

Waste of Time i was considering a Honda Ridgeline but wanted to see different colors before deciding. Went to Honda of New Rochelle's website and they showed these i was considering a Honda Ridgeline but wanted to see different colors before deciding. Went to Honda of New Rochelle's website and they showed these as available. The dealership was about 50 miles from my house so I called to confirm they had the cars on the lot, and was told they did. I drove all the way down there and then the cars were not there. They had no clue as to what they had in inventory. After viewing the car elsewhere and deciding on color I asked them for a quote. They were the highest of the 9 dealers I asked, and then were not willing to move off their price which was MSRP. Got the car for 4,000 less than they wanted. More