Honda of Ocala

Alan Page managed the service of my Honda for the 2nd time since we purchased our CR-V. AJ is attentive, respectful and concerned that I understand what I need and what is recommended. It is important t time since we purchased our CR-V. AJ is attentive, respectful and concerned that I understand what I need and what is recommended. It is important to me that I can trust the person who is taking care of my car and I feel confident that Alan is doing just that. More

I took my car in for service. Alan Page went above and beyond. He replaced the battery for my extra fob for me, explained everything that needed maintanence for my car, and he loo Alan Page went above and beyond. He replaced the battery for my extra fob for me, explained everything that needed maintanence for my car, and he looked at all my honda coupons to get me the best savings which all customers love. He also took my friend over to someone who would help her to look at new cars. That is the best service I have had in a long time. He went out of his way to accommodate. More

I just purchased my fourth CRV from Honda of Ocala. Everyone at the dealership is very friendly and knowledgeable. I went there for service for my CRV and ended up trading it in and buying a new one. I Everyone at the dealership is very friendly and knowledgeable. I went there for service for my CRV and ended up trading it in and buying a new one. I was not planning on that but they made me a deal that I could not refuse. Ramy Tarawneh was my salesman and he was great! He was very friendly and knowledgeable and walked me through the whole process. I would definitely recommend Honda of Ocala and if you were planning on buying a car, make sure you ask for.Ramy Tarawneh. More

I took my Pilot in for a dent/paint fix. They were supposed to have a loner ready, but there wasn't one available. Sergio Jimenez picked up the ball and got me a loaner and had my Pilot read They were supposed to have a loner ready, but there wasn't one available. Sergio Jimenez picked up the ball and got me a loaner and had my Pilot ready for me by the end of day. Great job! More

We always have a great experience when Brandyn Wilson initiates our service. He is professional, courteous, and asks all the right question. initiates our service. He is professional, courteous, and asks all the right question. More

This was my first visit for service with our new Honda CRV. I was very pleased with the introduction and attention that Alan Page offered me. He was kind and considerate in explaining the process and too CRV. I was very pleased with the introduction and attention that Alan Page offered me. He was kind and considerate in explaining the process and took time to acquaint me with the service department. I look forward to a great working relationship with Alan and Honda of Ocala. More

We've had our 2023 CRV serviced here, always perfectly handled by advisor Nick Grignon. Nick is really knowledgeable on the Honda line and that makes us feel comfortable. The Service Department is well or handled by advisor Nick Grignon. Nick is really knowledgeable on the Honda line and that makes us feel comfortable. The Service Department is well organized and a friendly group! Today was our last service for the 2023, again smoothly handled by Nick, because we were also taking delivery of a new 2025 CRV. Alex Bowers in Sales introduced us to the exact car we wanted and moved us through the process clearly and quickly. It was a pleasure working with Alex; we are happy, and repeat customers of Honda of Ocala. More

Marcelene Dye, I just wanted to thank you very much for all that you did helping me on Wed. 8/20, setting up the new accessory products to be ordered, installed with the specialist techs to do each part al all that you did helping me on Wed. 8/20, setting up the new accessory products to be ordered, installed with the specialist techs to do each part also. It was alot of puzzle pieces to coordinate together. And you made it go very smoothly for me !  (stress free😁) There is 1 small issue with the hood deflector on the passenger side front. Its set slightly higher than the driver's side & you see a gap between it & the car's hood.--I will send you a separate email on that with attached pics (sep email). That will get addressed when I come in next wk. & I will call you first. I will be back into Honda next wk sometime, I will call before just showing up with the kayak on top of the car for Jerry to do the final adjustment on the kayak rack.   Thank you very much for all your help, I greatly appreciated all that you did to make things go smoothly. You as an employee of Honda of Ocala are a very excellent asset to them & all of your customers too.  More

I called and made an appointment to have the fuel pump replaced on a recall. They check and said they had the parts. I go in a couple of days later for my 10am appointment and I am told they just alloca replaced on a recall. They check and said they had the parts. I go in a couple of days later for my 10am appointment and I am told they just allocated the last fuel pump 15 minutes ago. What is the point of making an appointment and clearing my schedule for it and going to the dealer if it is just random whether or not they will be able to work on my car. This was bad enough, but I asked if they knew when they were going to get more fuel pumps and they said they didn't know. So I asked if they could call me when they get some in, and they said no. So I said I just have to keep calling to see if you get them in and they said that is what I would have to do. So after having me come in for no reason they can't even be bothered to call me when the parts come in, that is what I consider as bad service. I had to pick a service department person I didn't work with because my service person is not listed and it won't let me post a review without picking someone. More

Called and made appt. to have my GPS updated and told now had to pay for it since my car was 6 yrs. old. That was understandable and was willing to pay for the upgrade. to have my GPS updated and told now had to pay for it since my car was 6 yrs. old. That was understandable and was willing to pay for the upgrade. When I arrived for appt. was told they couldn't do that on my car because it was older than 5 yrs. Wish I got the person's name that I talked with, Was not service advisers' fault since I did not talk to him directly. Wish people giving info. out where updated on policies. I have been a customer for many years and was surprised by such faulty info. Never had a problem before. More