Honda of Owings Mills

Excellent Mark is very knowledgeable and professional . He answered any questions I had concerning my purchase in understandable language. He reviewed the feat Mark is very knowledgeable and professional . He answered any questions I had concerning my purchase in understandable language. He reviewed the features in my new Ridgeline and told me to feel free to come in any time if I had any concerns or questions. More

Was excellent customer service Quanta Parrish was a big help always pleasant gets the job done I love his customer service he helped me out a lot and with the help of Leendert Pijpe Quanta Parrish was a big help always pleasant gets the job done I love his customer service he helped me out a lot and with the help of Leendert Pijpers the best financing manager always being a big help I would give both reps a 10 the best!! More

Extremely rude service manager behavior I have been waiting for a recalled part replacement for 5 months. Upon arriving at Northwest Honda of Owings Mills in Maryland on the appointment date I have been waiting for a recalled part replacement for 5 months. Upon arriving at Northwest Honda of Owings Mills in Maryland on the appointment date to have part replaced I was told the appointment, which I had scheduled 1 week in advance, was not in their system. The service rep was very apologetic and courteous in trying to resolve the issue. When he brought me to his service manager he addressed the situation with the service rep without even acknowledging me. The manager simply told the service rep I would have to wait 2 hours if I wanted to be serviced today. The replacement part which Honda has advised can only be held by Honda Parts for a limited amount of time cannot be given to me because it is against the law. The defective passenger side airbag cannot be removed because the law does not allow it. My only alternative is to reschedule again with Northwest Honda and hope this time the appointment will not be lost. This is not only mindless behavior towards your customer but more importantly unsafe for a driver of a Honda. More

My experience at Honda of Owings Mills I want to thank the staff at Honda of Owings Mills last Monday for exceptional service. In particular sales consultant Scott Staley who was very prof I want to thank the staff at Honda of Owings Mills last Monday for exceptional service. In particular sales consultant Scott Staley who was very professional; he answered all my questions and walked me through the transaction without any heavy handed sales pressure. He was very patient in explaining the bells and whistles of my new car and told me anytime I have a question don't hesitate to contact him. Now that is customer service for you. Also, I dealt with Finance Director, Leendert Pijpers, as a repeat customer, who gave me a great deal. I will be back for my next Honda in a few years. More

I Got Exactly What I Wanted Honda of Owings Mills delivered the best customer service and was very accommodating. Quante Parrish reached out to me and ensured that I would leave Honda of Owings Mills delivered the best customer service and was very accommodating. Quante Parrish reached out to me and ensured that I would leave the lot with what I wanted which made me feel very confident about my purchase. We explored my options, I test drove the car, Lane helped me with financing and drove off the lot with my brand new car the same day! Driving has never been so exciting and I LOVE my car. Thank you Honda of Owings Mills! More

New Accord Mark Honkofsky was great! Did not try to upsell at all. Understood what I wanted and explained value proposition of each feature for me to decide with Mark Honkofsky was great! Did not try to upsell at all. Understood what I wanted and explained value proposition of each feature for me to decide with no pressure,. More

Had to get a new car We had a good experience with everyone at this Honda dealer. We did not have to wait to see a sales person. They already had one car for us to look a We had a good experience with everyone at this Honda dealer. We did not have to wait to see a sales person. They already had one car for us to look at. We asked to see the same model in another color which the salesperson soon showed us. This was the car that we purchased. More

My sales person was very accommodating and knowledgeble Scott really helped me get the car I wanted. He was very thoughtful and helpful. He made sure I was happy with my car and know how it worked. He we Scott really helped me get the car I wanted. He was very thoughtful and helpful. He made sure I was happy with my car and know how it worked. He went over how the car operates, i.e. radio, lights, windshield washer, etc. He was very helpful. More

A salesman of integrity Rarely am I motivated to write a review but a very special thanks to and recommendation for Melvin Ross, a salesman at Honda of Owings Mills. Mr Ross Rarely am I motivated to write a review but a very special thanks to and recommendation for Melvin Ross, a salesman at Honda of Owings Mills. Mr Ross virtually held my hand through the process of buying a car. He was honest, forthright, a good listener and a man of his word. I dreaded the prospect of buying a new car but Mr. Ross made the process much easier than I had anticipated. This is a man of integrity and honor. More

MAGNIFCENT eVERYONE WAS KNOWLEDGLABLE. eSPECALLOUR SALESMAN mARK Honkofsky will return when need anothe rnew car. The complete operation is pofessionalfrom gree eVERYONE WAS KNOWLEDGLABLE. eSPECALLOUR SALESMAN mARK Honkofsky will return when need anothe rnew car. The complete operation is pofessionalfrom greeter to maintaince cleaners. A pleasure dealing with sales staff Mark Hon. More