Honda of Owings Mills
Owings Mills, MD
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Professional and polite crew. Waiting room has very nice coffee station. Clean, orderly. I was made to wait 5 mins after I arrived for my 1:15pm appt before my service guy Matt ca Waiting room has very nice coffee station. Clean, orderly. I was made to wait 5 mins after I arrived for my 1:15pm appt before my service guy Matt came and took care of me and my Acura MDX. Matt apologized for the wait, was very prompt and professional in answering text messages and in person for any questions I had. The mechanic promptly inspected the car, texted me a short video of the inspection and texted explanations and options of the services needed for immediate attention in red and for "may need" attention in yellow. I had the timing belt and spark plugs, tire rotation. Oil change done at 2:00pm and got my car back by 5:00 pm. I was running late but Matt was kind enough to wait for few minutes after closing time at 6pm and assisted me in securing the financing option with Sunbit to pay over time for the charges. And because I scheduled the appointment after 1pm, I was given 10% discount by Honda of Owing Mills on my total bill. More
Purchased a vehicle on 5/22, paid the car off and this unprofessional dealer has not submitted the title paperwork as of 10/7. Did they sell me a stolen car? Lien on the title? unprofessional dealer has not submitted the title paperwork as of 10/7. Did they sell me a stolen car? Lien on the title? More
I have been using this service department for over 15 years and I have had nothing but great experiences years and I have had nothing but great experiences More
Amazing thorough service and excellent customer service and attention with service rep Kayla and Debbie who handled the payment transaction! and attention with service rep Kayla and Debbie who handled the payment transaction! More




