Honda of Owings Mills

The staff at Honda of Owings Mills were excellent. They made sure all of my concerns were addressed. Ms. Cynthia communicated the whole process of my vehicle recall inspection. They made sure all of my concerns were addressed. Ms. Cynthia communicated the whole process of my vehicle recall inspection. More

Service is fairly priced and the advisors are very communicative so I understand what my car needs. communicative so I understand what my car needs. More

The mechanics are good but customer service with service advisors need to be more welcoming or friendly. advisors need to be more welcoming or friendly. More

We have been using this dealership for service since 2018, and unfortunately today’s experience was the worst we’ve had. I came in for a simple oil change, but when I got home I noticed a very strong sm 2018, and unfortunately today’s experience was the worst we’ve had. I came in for a simple oil change, but when I got home I noticed a very strong smell of oil. After opening the hood, I discovered that the oil cap had not been closed at all, and oil had splattered throughout the entire engine compartment. This is not a small oversight — it’s a basic safety and quality check that should never be missed. On top of that, the cashier at checkout was extremely rude and inpatient . I understand it was the end of the day, but that’s no excuse for unprofessional behavior or rushed, careless service. After years of trusting this dealership, today’s visit left me very disappointed. I hope management takes this seriously and addresses both the service quality and customer service issues. More

The service staff is Always professional, friendly, rapid service, excellent attention to detail, and honest to deal with. service, excellent attention to detail, and honest to deal with. More

All the people I interact with at this dealership and helpful and pleasant in both sales and service helpful and pleasant in both sales and service More

I have been coming to this dealership for years. I have purchased my last 3 cars from here. The service is good, a little bit of a wait. The part of the service I most appreciate is the multipoint i I have purchased my last 3 cars from here. The service is good, a little bit of a wait. The part of the service I most appreciate is the multipoint inspection. It tells me what needs to be done, but they do not pressure me to fix it. I have been to other Honda dealerships/service center and this is by far my favorite. Ms. Cynthia and Ms. Debbie are the best!! More

I was there today for my 1 2 check up. Ray took my call and set up my appointment. He took care of my car also while I was there. His service was excellent, and his manner was very friendl Ray took my call and set up my appointment. He took care of my car also while I was there. His service was excellent, and his manner was very friendly and welcoming. Debbie checked me out as usual. She’s very nice and very efficient. I had a good visit. More

The building is always clean and the service is impeccable.and, I was fortunate enough to get in and out in a timely manner. My service advisor was very sweet and kept me informed of what was going impeccable.and, I was fortunate enough to get in and out in a timely manner. My service advisor was very sweet and kept me informed of what was going on. The cashier was professional and friendly also. I left very pleased. More

No hidden charges. All charges were explained clearly ahead of time so no surprises. Highly recommend this dealership. All charges were explained clearly ahead of time so no surprises. Highly recommend this dealership. More