Honda of Owings Mills

Lets just say I am still amazed that I have my new/ used 2010 Honda CRV sitting right outside my condo. It has been 16 years since I last bought a car.....yes you read that right....16 years ago I bought my 2010 Honda CRV sitting right outside my condo. It has been 16 years since I last bought a car.....yes you read that right....16 years ago I bought my brand new CRV which was a 1997. It was the first CRV model that was out. Needless to say I made the right purchase! 16 years later, I was reluctently searching for another CRV. With both of my daughters getting married next year, knowing I would have a carpayment, was not very appealing. I have been searching on the web for weeks now, trying to find that perfect vehicle, which I knew had to be a Honda, and a CRV, I was not attracted to the 2012's or 2013's. I was searching for an opal sage color, only to be disappointed to find that there were not many available with a dark color interior, the year I wanted or the price I wanted. So I was back to square one, I decided on my day off while running errands to stop in, by myself, to The Northwest Honda pre-owned car lot. I drove in....parked my car, and went browsing, looking for the Silver CRV I saw on-line. After maybe 10 mins, Derek Gould came out, asking if I needed some assistance. I explained what I was looking for and the disappointment I felt searching for a new vehicle. I told him my story, having my CRV for 16 years, wanting a newer car for that peace of mind factor, but having a huge car payment was not in my budget. As we were walking and talking, I passed a 2010 Gray polished metal metallic Honda CRV. For what ever reason it caught my eye, Derek opened the door, and just mentioned it had a navigation system. I had given up on getting a fully loaded EX-L because I wanted to keep the cost down. With in a matter of 20 mins, Derek, came back with the price...which I was pleasantly shocked by, and he took my key to evaluate my 16 year old CRV for trade in, came back with an amazing offer. I told him I would return with my husband in a few hours. We returned, and Derek already had another Honda CRV from the other lot waiting for us. We compared the Silver to the Gray.... test drove the Gray.... LOVED IT!!!! I am thinking ok that was the easy part, now for the grueling part....numbers and paperwork. He ran the numbers in a matter of 15min came back and once again we were pleasantly shocked. Now I am expecting from my experience 16 years ago, to spend the rest of the evening at the dealers, filling out paperwork, going back and forwards, and having to come back tomorrow to finalize everything. Boy was I wrong! Derek started on the paperwork right away, and 2 1/2 hours later we were driving my new/used car off the lot and back to my condo. The reason it took that long was, their printer was down, and we had to go across the street to finish up the paperwork. I am still in shock. Derek made this experience a very pleasant one! I left feeling like a winner, just like the Orioles!!!!! Thank you Derek and Northwest Honda. :) More

I really appreciated the friendly customer service and the painless finance process. I am very pleased with the car and look forward to doing future business with Northwest Honda the painless finance process. I am very pleased with the car and look forward to doing future business with Northwest Honda More

This is the 3rd car I have bought from NorthWest Honda and have always dealt with Mark. Every experience including this last experience two days ago was very nice. NEver felt pressured. MArk looks out for and have always dealt with Mark. Every experience including this last experience two days ago was very nice. NEver felt pressured. MArk looks out for your best interest. He doesn't try to put you in a car you can't afford. I am very satified. Lane the finance manager is a pleasure to deal with as well. I had the deal done and two days later Lane called me with a better interest rate after I had already bought the car. There was no imtimidation factor. Juat a great experience. Both MArk and Lane care about their customers. More

Good pricing, car ready as can be. Good salesman. Very nice dealership amenities--coffee, TV lounge, and more. Only dealership visited that had good selection of model I needed. nice dealership amenities--coffee, TV lounge, and more. Only dealership visited that had good selection of model I needed. More

First and foremost i would like to thank Brandon Mitchell for his outstanding job on explaining and being patient with me about my decision on purchasing a new car. I was very pleased about how he understood for his outstanding job on explaining and being patient with me about my decision on purchasing a new car. I was very pleased about how he understood the struggle of my search and i'm satisfied to the fullest about going to Northwest Honda to buy my new Honda Pilot. Thank you very much. More

This dealer is the most dishonest person i have ever seen. Prior to visiting the dealership, I was given an On The Road price of $22,982. However, when i got the buyer's order the dealer (Daryl) added seen. Prior to visiting the dealership, I was given an On The Road price of $22,982. However, when i got the buyer's order the dealer (Daryl) added a whole lot of accessories without my knowledge and the final amount was $23,268. Once, I brought to his attention, he started screaming saying he explained to me about the accessories. In fact I remember saying that we will honor the internet price and not charge for accessories as I already told him that i was getting a cheaper price elsewhere. Daryl is the most unprofessional person i have ever seen. In fact he made it sound like I wasted his time and made him stay late when the fact was that it took him 3 hours to prepare the buyer's order. I would not recommend this dealer unless you think you want to get cheated. More

As a new buyer, I found that the staff at Northwest Honda was very helpful. Derek was very friendly and able to get my Honda Fit detailed and ready to go very quickly, and Matt was able to answer the financ was very helpful. Derek was very friendly and able to get my Honda Fit detailed and ready to go very quickly, and Matt was able to answer the financing questions that I had. More

I spent months talking with dealerships trying to find one that would sell me a Honda Odyssey for a price I was willing to pay. I contacted Northwest Honda by email and Ray McLaughin replied. I sent him one that would sell me a Honda Odyssey for a price I was willing to pay. I contacted Northwest Honda by email and Ray McLaughin replied. I sent him a quote from another dealer and asked if he could beat it. He quickly emailed me back stating he could beat my quote from another dealer. I told him I had just had twins that were born premature and were currently in the nicu. I didn't have time to spend at the dealership haggling over extras and spending time on paperwork. I needed to be in an out as quickly as possible so I could get back to the hospital to spend time with my babies. Ray told me no problem and he was true to his word. When I showed up at the dealership he had my Honda Odyssey already being detailed and was working on the paperwork so I could get out the door as fast as possible. It took us maybe an hour total from the time we walked in the door to when we drove off the lot and the only reason it took that long was the dealership was without power from a thunderstorm the night before. If they wouldn't have been running off of a generator with minimal computers being able to run we would have been out much much sooner. There were no surprises and everything was done before we showed up on the lot. Ray apologised over and over that it was taking longer then it should and that the power was out. All of the staff we encountered at Northwest was friendly. I've been to every Honda dealership in the area and Northwest Honda is the ONLY one I would recommend anyone deal with! I wish I would have saved myself the time and headache and started my search with Ray and Northwest Honda. More

I had a great experience with Larry Brooks. We drove from the Eastern Shore of MD and he was very accomodating. He also offered to play cartoons for our young son and even gave him a balloon to play with whi the Eastern Shore of MD and he was very accomodating. He also offered to play cartoons for our young son and even gave him a balloon to play with while the paperwork was being done. Got the car I wanted and am very happy with my purchase. More

TJ Erikson is a great car salesmen. He is very friendly and assures customer satisfaction. I have had a few close experiences with him since purchase of my car in October 2011. The entire dealer ship staff and assures customer satisfaction. I have had a few close experiences with him since purchase of my car in October 2011. The entire dealer ship staff works very hard to ensure that customers are satisfied with their service. They are also very flexible in working with customers schedules and will do as much as possible to fit the needs of the customer. I would definitely reccommend him to others. More