Honda of Pasadena

Outstanding service I did not look forward to a lengthy process. It is usually exhausting and time-consuming. Honda of Pasadena made it easy. The car purchasing process/e I did not look forward to a lengthy process. It is usually exhausting and time-consuming. Honda of Pasadena made it easy. The car purchasing process/experience is very positive- transparent, efficient, thorough, and friendly. More

Treated like a valued neighborhood customer George Lin was great to work with: he understood what I needed and what I wanted. Once I signed the paperwork to purchase a new vehicle, the customer George Lin was great to work with: he understood what I needed and what I wanted. Once I signed the paperwork to purchase a new vehicle, the customer service improved and was really helpful and fast and kept me informed. More

Professional salesman Johnny La I bought a Clarity and very happy with the overall experience. Their price is competitive. I first contacted Kenny La, the internet sales manager onli I bought a Clarity and very happy with the overall experience. Their price is competitive. I first contacted Kenny La, the internet sales manager online and was helped by his brother Johnny La at the store. They are both sincere, professional, helpful and knowledgeable about their products. I’ve been to other dealerships but the salespeople there were not as professional and knowledgeable as Kenny and Johnny. More

Just bought new CRV from Tyke at Pasadena Honda My husband and I are return customers at Honda of Pasadena. Last year we bought a Civic for our daughter and this year we returned to check out the C My husband and I are return customers at Honda of Pasadena. Last year we bought a Civic for our daughter and this year we returned to check out the CRV. We were helped by Tyke who was very friendly and extremely knowledgeable about the CRV features. We weren’t sure if we were going to get the CRV or a RAV4 but after our test drive and learning about the CRV from Tyke we bought the CRV then and there. More

Exceptional Customer Service George Lin is exceptional in our dealing w the dealer. He provided us all the necessary information through our email make our appointment, that’s it! George Lin is exceptional in our dealing w the dealer. He provided us all the necessary information through our email make our appointment, that’s it! within 2 hours we were done in & out of their dealership with our new car in 2 hours. Amazing people, from Sales to Finance. Highly recommend it to others car buyers. More

Service Advisor and Sevice Excellence I hate it when I have to return if they find something wrong but don’t fix it. Who has time? Service Advisor Nicholas C. heard my plea and made sure I hate it when I have to return if they find something wrong but don’t fix it. Who has time? Service Advisor Nicholas C. heard my plea and made sure that when I picked up my 2013 CRV it was perfect. In addition to the usual maintenance the front brakes needed service. Nicholas called and explained everything “in the red” or “in the yellow”. Extra points for having the car washed! And ready at the end of the day on a Saturday!! When we moved to LA county a few years ago, we first tried the Glendale dealership. I would need to write a book to describe the horrible experiences there. Days going by without a call. Asking to speak to the manager only to find the service advisor WAS the manager. Car returned with no service performed. We actually thought we would need to have our Hondas serviced in NorCal on our trips back there! Pasadena Honda to the rescue. If you are looking for a professional service operation with knowledgeable patient advisors, here they are. More

Great Job to Johnny and Kenny La! Johnny and Kenny La made our experience at Honda of Pasadena wonderful! Both were patient, professional, and kind. We purchased a Honda Accord and Joh Johnny and Kenny La made our experience at Honda of Pasadena wonderful! Both were patient, professional, and kind. We purchased a Honda Accord and Johnny followed up with an email and reminded me to come in anytime should I have any questions on the HondaLink with Smart Phone integration app system. I did come in and as promised he spent time with me to learn the system and the perks! I would definitely recommend Johnny and Kenny, and Honda of Pasadena to my friends and family! Thank you! More

Wonderful team! The service I received from Chris Hansen was amazing, he's knowledgeable, professional and caring about his customers. Henry was wonderful also. I've The service I received from Chris Hansen was amazing, he's knowledgeable, professional and caring about his customers. Henry was wonderful also. I've been servicing my Odyssey Elite here since 2015, I'm on my second one, 2019 model now, and I love Honda of Pasadena for servicing and repairs. I've always been taking care of, and any issues I had with my cars have been fixed in a timely manner. My last issue on my brand new 2019 Odyssey Elite was not an easy one (rattling/clicking noise under the dash) but Chris and his team really took the problem seriously and fixed it! I couldn't be happier and now can enjoy my car again. Thank you so much for such an exemplary service! More

Great experience This dealership worked hard for my sale. They gave me the best price, worked with us on pricing and were very courteous. High recommended! 5/5 stars This dealership worked hard for my sale. They gave me the best price, worked with us on pricing and were very courteous. High recommended! 5/5 stars overall! More

Fast and very helpful So this is our first time getting a new car and Kenny helped us a lot. He went through every details and explained clearly what we needed to do. Moreo So this is our first time getting a new car and Kenny helped us a lot. He went through every details and explained clearly what we needed to do. Moreover, we had a great deal ( best deal amongst other dealers ) so far. Great place to buy car! More