Honda of Pasadena

Bad service and they cut corners Got a 2014 5-speed Civic last July. Within 7 months I had to replace the battery. Within 8 months the front brake pads went out and I replaced those t Got a 2014 5-speed Civic last July. Within 7 months I had to replace the battery. Within 8 months the front brake pads went out and I replaced those too, all out-of-pocket. When I called and asked if I could get reimbursed since I had car less than a year and these things shouldn't be happening, I got a lot of double-talk about how car had met minimum requirements. So looks like this dealership is more interested in cutting corners than actual customer satisfaction. Also the alarm has never worked correctly and it's been like pulling teeth to finally get them to fix it properly. Not to mention the two outstanding parking tickets I found out about recently. When I finally got through to DMV person at dealership to help with this, she essentially told me "it's not our problem." So I went ahead and took care of myself (though one of the citations has since come back). This place is bad news. Avoid them at all costs! More

They're all about volume, don't care about the customer I spent an entire day trying to get someone to call me back, even after I said I would buy the car, sight unseen, through the internet. No one called I spent an entire day trying to get someone to call me back, even after I said I would buy the car, sight unseen, through the internet. No one called me back and when I finally reached the sales manager he said the car had just been sold within the last few minutes, and all I heard from him was excuses. POOR COMMUNICATION! Very unfortunate you lose track of customer service in favor of volume sales...all I heard were excuses! More

Really fine customer service. Philip was terrific. My Honda airbags were recalled. Pasadena Honda was great in helping with this problem. I appreciate the people and organization to get the problem so My Honda airbags were recalled. Pasadena Honda was great in helping with this problem. I appreciate the people and organization to get the problem solved. More

Disaster Never coming back, rude people and terrible service, and if you buy a used car they will rip off. I was one of their victims, stay away from this pla Never coming back, rude people and terrible service, and if you buy a used car they will rip off. I was one of their victims, stay away from this place if you can. More

Great Experience with Top Notch Service Advisor Honda of Pasadena is my dealership of choice for sales and service. In fact, my last two Accords were purchased and serviced there. In recent years, Honda of Pasadena is my dealership of choice for sales and service. In fact, my last two Accords were purchased and serviced there. In recent years, I've had the good fortune of having Michael Tran as my Service Advisor from time to time. He is an outstanding professional. Michael is thorough and delivers exceptional customer service from start to finish. He is attentive and takes the time to listen to my concerns, advises and recommends the appropriate services, keeps me informed on the progress of the repair, and follows through to deliver the repaired car back to me in a timely and efficient manner. Honda of Pasadena is fortunate to have someone of this caliber on the Service team. Thank you. More

This service center is frustratingly poor Honda Pasadena service is probably okay for routine service. However, my satellite radio, which is still under warranty, has begun cutting out interm Honda Pasadena service is probably okay for routine service. However, my satellite radio, which is still under warranty, has begun cutting out intermittently, most often on the highway in the presence of relatively high air flow (?). The satellite radio on my other car never does this. I had a frustrating interaction with a rather belligerent service technician who said he couldn't reproduce the problem while driving a few miles around Pasadena. They finally offered to install a "test antenna" so that I could see if that fixes the problem; however the antenna was not immediately available because some other car was using it. The entire interaction was so unpleasant that I decided to try other service centers that are further away from me to see if I can get more reliable service. In general, I have found that Honda Pasadena has poor customer interaction. More

Avoid this horrible dealer, bait and switch The one star rating is actually a zero star. Do not come to this dealership, period! We wanted to buy a Honda Touring, did some internet shopping. The one star rating is actually a zero star. Do not come to this dealership, period! We wanted to buy a Honda Touring, did some internet shopping. This dealer is the only one whod did not respond. I called the manager, received a preliminary quote but was told to come in and the price can be a bit lower. Their quoted price was actually a few hundred higher than the offer from Galpin, but since I live in Pasadena, I thought it might be more convenient for me to buy it from this dealer. When we went in, the manager quoted the price was not there, the manager of the day came out and denied the quote, gave us a price that was $1200 more. On top of it, the car had some options installed that we did not need, another $3000, but they offered a discount of 2000 for the options. The people at the dealer had no idea where to find the person we were looking for, and had no interests to help us, once they figured out we are not their customer. The show room had two big holes on the ceiling, and two huge red buckets on the floor to hold the leaking water. There was a guy (we thought he was an employee but turned out to be a customer) who got into three of the displayed cars and ate a whole bag of chips in the car. We watch his behavior in horror. No one ever questioned or stopped him. Again, showed the attitude of this dealer, don't know, don't care. I have quite a few experiences buying/leasing cars, and realized right away, this type of practice would not stop at sales, it will continue in loan process and after sales services. The salesperson Mo gave us all kinds of nonsense on why we need to pay $2000 for the options we did not need, but had no answer on why they backed off from their own offer. All he did was push for a sale. This is the typical bait and switch. When I pointed out this and told him they are not being honest and wasted my time, which I told him clearly over the phone that if I sensed any foul play, I would walk out right away. He said all dealers do this. So I told him that I will warn all my friends not to come to this dealer and walked out. This is the worst dealer I have ever encountered, do avoid them if all possible. I read some of the reviews online aftewards, and found out there were other customers who had exactly the same experience with Pasadena. We then went to Galpin. I talked to the manager from Galpin a couple of weeks ago and received an offer over the phone which was a few hundred less than Pasadena. He did not really remember the conversation but checked the records and honored the offer over the phone again, confirmed there was no hidden costs on top of the offer, other than sales tax, registration, license fees. (Watch out, some dealers gave you a low price without telling there is a destination fee of close to $1000 added later, always asks about the total out of the door price with the breakdowns). The atmosphere in Galpin was upbeat, everyone was friendly and helpful. Salesperson Hugo was extremely helpful in explaining everything in details (Pasadena never explain any of the features on the car). It was straightforward, no hassle, no hidden costs, no gimmicks. I found out Galpin has a very advanced system, any incoming or outgoing phone calls are logged with the content of the conversation, so that sales people/manager can track their conversations with potential customers. This was why the manager could not really remember our conversation but was able to find the logged record right away and honored the offer. There was no need to put the offer in writings. When I found out Honda does not offer the low loan rate on Touring even with my perfect credit, I showed them the 2.5% rate that I found from website, they matched it. A few minutes later, they told me they did a search on web as well, and found a rate of 2.45% for me. It only saved me a few bucks each month, but where can we find another dealer with such initiative? The whole transaction was smooth in Galpin, only pleasant surprises. Customer satisfaction was their #1 priority and they mean what they say - they put it in action. Galpin was 157th dealer by year 2005, and 2nd by year 2016. Most of the business was by referrals, this was the first time I bought a Honda from them and I could totally understand why. Honda of Pasadena has a long way to learn. More

Best Experiance Ever Came to Honda of Pasadena, and worked with Muzelle. She is the best, not pushy, very professional, understood our concerns. Thank You Muzelle for all Came to Honda of Pasadena, and worked with Muzelle. She is the best, not pushy, very professional, understood our concerns. Thank You Muzelle for all your help and taking the time with us. More

Poor Service I have taken my car here several times for maintenance and we have even purchased another vehicle for our family from here. I have even recommended se I have taken my car here several times for maintenance and we have even purchased another vehicle for our family from here. I have even recommended several friends and family members here to purchase vehicles after having had such nightmares with other Honda dealers in the area. Never again. I brought in my 2010 Honda Civic for the airbag recall. When I went to pick up my car, I noticed that they had ruined the plastic on the door pillar on both sides, but especially on the passenger side. My car was not in this condition when I dropped it off in the morning. For my service representative, Edgar Martinez, and manager Brooke Gomez, to claim that it happens over time is a bold, brazen lie. Does plastic degrade over time? Yes. Does it degrade where it has evenly spaced scratches spread throughout the plastic panel? No it does not. . Brooke, is belligerent, hostile and has no sense of customer service whatsoever. All she could offer was lie after lie, excuse after excuse, continuing to repeat that she has seen a lot of cars have this issue. Could she explain why they were even marks? No, she could not. I'm not an unreasonable person. All I requested was that I see the video tapes of my car driving into the repair station, getting repaired, and then driven out to be parked to be absolutely certain. Brooke initially told me that even if she were to show me the videos, I wouldn't be able to see much because they played "8 times." I asked her to clarify what this means, she said they play at 8x the speed. I said that's fine, I have the time. She said she would call me tomorrow for me to see them because she would need time to pull them up. Both of these turned out to be lies. I asked for her contact information, any supervisor contact information, and the owner's email. Let it be known that she gave me the incorrect phone number for escalation to American Honda. Whether this was intentional or not, I have no idea. When I step into her office, she continues to repeat herself over again about how it's normal wear. That does not explain why the marks were not there in the morning. She called what I said an "opinion." When I persisted for the contact information, and to remind her that I wanted to see the footage, she became hard to work with and absolutely rude. I've never had this level of belligerence from the numerous times that I've taken my car here. She told me that she may or may not even have footage of the car being repaired and asserted that it is NORMAL for a dealership of a large brand to NOT have service repair footage. I pressed further to remind her I wanted to see the footage, and what do you know - she pulled them up within a minute. They played one minute from the time I dropped off my car. The part about not being able to pull up the footage? A bold lie to the customer. The part about it only playing at 8x speed? Another lie. There were no evident marks on my car when it was dropped off. I wanted to see the rest of the footage of it being repaired. Brooke refused and said I could either leave, or she would call the police. Threatening to call the police, after requesting to view the footage of the repair on MY vehicle, that I took time out of my day for, because of a defective, life threatening recalled part - is this how you treat customers? Is this how you pride your leadership, yourself on acting in a management role? Brooke, speaking OVER someone does not make you right. When a customer has something to say, do not attempt to speak over them. I let you tell me what you had to say, so let me finish what I have to say. This is an extremely poor way to talk to ANY customer, let alone for a service manager to act in this way. I have to echo what the other reviews have stated about the service department now and especially about Brooke. I absolutely regret every referral that I've given to friends and family members who have purchased vehicles or received service repairs here, and I will no longer recommend Honda of Pasadena again thanks to the experience I had today with Brooke. When something like this happens, don't ask me to explain what could have possibly happened in the repair station. This is YOUR job as manager to investigate further and ensure that it was not something that happened at the dealership. These are your employees, under your supervision. You are not doing your job just by sitting at your desk and saying that in your experience, it is normal wear and tear is no way to act as a manager and no way to act on any customer concerns. I will continue to escalate this matter further and will forward my concerns to the owner of Honda of Pasadena. More

Dishonest salesman I was looking to buy a new Odyssey. I negotiated online via email with Mo Hassan. We agreed on a price for the car with all the options I wanted.ni wa I was looking to buy a new Odyssey. I negotiated online via email with Mo Hassan. We agreed on a price for the car with all the options I wanted.ni was assured they had the exact car I wanted on the lot. I show up to buy the car only to be told the price was going to $1300 more than what we agreed in writing because the car on the lot had extra options that they have to charge me for like the kill switch and cargo mats. I was even more upset because then they tried to push me to buy a used car after I said I didn't want the new one with all the extra options. Totally a bait and switch. These guys are crooks!!!! More