Honda of Pasadena

Thank you Tanya and Carlos! It was a great pleasure meeting and working with!!! Great team, great customer care and most pleasant experience!!! Honda lovers, off to the Honda of Pasadena!!! meeting and working with!!! Great team, great customer care and most pleasant experience!!! Honda lovers, off to the Honda of Pasadena!!! More

this is the easiest car buying experience that I've ever experience! anyone that is shopping for a Honda should go through the internet department. they were upfront and they got me out of the dealership in experience! anyone that is shopping for a Honda should go through the internet department. they were upfront and they got me out of the dealership in an hour. it helps when u know what you want and deal with a knowledgeable staff. my sales guy and his director made the process very enjoyable and that's not a typical car buying experience. More

I bought a used car from them , it got scratch all over I bought a used car from them , it got scratch all over at the time of delivery ,I never drove the car and they don't want to fix the car at all, kno I bought a used car from them , it got scratch all over at the time of delivery ,I never drove the car and they don't want to fix the car at all, know I'm stock on a loan with a damage car, it will cost me $2000 to fix it. I will never come back to this place or recommend a friend or family., this place is garbage. More

Wow is all I can say! Honda of Pasadena is the ONLY place for us to buy our new Hondas from now on! My sister had her heart set on a new CR-V so we went to Sierra Honda. They told her that they couldn't get for us to buy our new Hondas from now on! My sister had her heart set on a new CR-V so we went to Sierra Honda. They told her that they couldn't get her a good APR because she was a first time buyer. My sister has excellent credit/income so this was very upsetting for her. I emailed Honda of Pasadena & informed them of what happened. Johnny Wu emailed me back an hour later and was genuinely concerned! We went back & forth via email until my sister filled out an online application. Johnny & Honda of Pasadena were able to get her 1.9% APR FOR 60 MONTHS! My sister got her new CR-V last night thanks to Johnny & Honda of Pasadena. Thanks so much for being so customer-service oriented & actually taking the time to CARE about your customers. More

i have been taking my honda civic for service to this dealership. the staff is friendly but a little unorganised. but they get the work done in time. sometimes i have had to ait for the shuttle and other dealership. the staff is friendly but a little unorganised. but they get the work done in time. sometimes i have had to ait for the shuttle and other times they have dropped me home right away. am happy with the service. More

I have been a customer of Honda of Pasadena for almost ten years. That will tell you how much I appreciate who they are and how they operate. There are plenty of Honda dealers I could go to and I alw ten years. That will tell you how much I appreciate who they are and how they operate. There are plenty of Honda dealers I could go to and I always go back to HOP when my three year leases are up. The past two cars have been purchased by Patsy and I'm thrilled to have a woman car salesperson available to me. I also appreciate there are two women in the service department. I'll keep coming back and I can only say thank you to all people I've dealt with. Reva Kussmaul More

This dealership has always provided us with outstanding customer service. We have been taking our Honda Odyssey to this location since 2005 and have been very satisfied. Demitra is always courteous and h customer service. We have been taking our Honda Odyssey to this location since 2005 and have been very satisfied. Demitra is always courteous and helpful. She informs us of all service needed and never pushes us to pay for service that is not crucial or unnecessary. More

If the way they drive is any indication of how they treat people, then I can see the reason behind these negative reviews. Today, 2/4/2010 at around 11:40am I was tailgated and cut off by someone driving people, then I can see the reason behind these negative reviews. Today, 2/4/2010 at around 11:40am I was tailgated and cut off by someone driving a white Honda Accord with Honda of Pasadena dealer license plate #30859: http://www.flickr.com/photos/37087078@N08/4330250301/ One would logically think that you should be on your best behavior when you are out in public representing your company. But I guess little details like that, as well as posted speed limits and the safety of innocent children (my 5-year old and 18-month old were riding in the back), are too much of a bother for certain Honda of Pasadena employees. Funny thing is, I was thinking of getting a Honda Odyssey to replace my aging Sienna, and this incident brought me to this site. I think it's a divine sign telling me to shop elsewhere. More

The only reason I have given this dealership even 3's is because of Patsy, who was the salesperson with whom I worked. Patsy was professional, friendly, and accommodating and I would recommend her for sure. because of Patsy, who was the salesperson with whom I worked. Patsy was professional, friendly, and accommodating and I would recommend her for sure. The problems with this dealership stem from the finance department, where I dealt with Edwin and David. The underhanded and deceitful tactics used by the finance department of this dealership were appalling. They begin the moment you select a car you wish to purchase. For me, it began with the repeated attempts at getting me to buy an "extended service warranty" which I was offered at least three times. The real sneaky stuff though began when I sat down to sign paperwork for the deal. As Edwin went over the contract with me, he made a light reference to a "security fee" that had been included. When I inquired further about this, I was told it was the charge to "activate the alarm system in the car." What? The car had a factory installed passive alarm system - how was there a charge? There wasn't. The "activation" was a supplemental alarm system the dealership was adding without permission and charging $995 to do so. Then there was the GAP insurance, for which they snuck an extra $795 onto the price. When I refused to pay either of these charges, both David and Edwin made suggestions that if I did not purchase these items, my financing would not be approved and that the bank had approved me based on the inclusion of these items. I was contacted by the loan officer at Wachovia Bank to verify information on my credit app. I asked him about these items and he told me the bank would actually be opposed to such add-ons. To help me out, he said he was going to approve the loan, but conditional upon it being less than a certain amount per month. This of course would force the dealership to remove these things from the deal in order to sell the car, right? WRONG. When I went into the dealership to sign the loan documents, even after specifically stating in writing that they were to be removed from the deal, there they were, adding nearly $2000 to the price. When I told David these things were to be removed and that the bank had confirmed this with me, he stated the dealership did not work with Wachovia Bank. Instead of complying with both my request and the bank's, they simply found a different bank to use. David refused to print the loan documents again, stating he was unable to do so. He was extremely rude and told me I would have to come back - a half-hour drive for me for no reason. This dealership's finance department slides add-on charges everywhere they can. Edwin and David both are unscrupulous and unethical. If you are going to buy from this dealership, try and arrange your financing before you get there and be firm. More

I sent my Honda Accord 08 coupe to change the window regulator and have them to do the trouble shooting for the passenger side door weird sound. They said they shanged the window regulator, but they f regulator and have them to do the trouble shooting for the passenger side door weird sound. They said they shanged the window regulator, but they failed to trouble shoot the weird sound from passenger side door. The weird sound remains. Even more, I found out the quality of their service... They use blue taps on the original seal parts. It suppose to use the seal and some Honda sponge to cover the crack they made for changing window regulator!!! I am still very angry about their service. I went there because they won the President's Award. God!!! Please don't believe the thing. Please check all reviews from all customers before you go there... More