We were in the market for an 08 CR-V AWD EX and requested internet quotes from several area dealers. Upon calling Princeton Honda to see if they would meet/beat our lowest offer, I was connected with Chris Wells. From our first conversation, Chris was friendly and professional and assured me that they were interested in seeing what they could do for me. With no haggling, he confirmed that they could beat the other price. It was confirmed with the sales manager, we discussed our preferred color and the offer was put in writing and emailed to me within a few hours. We made arrangements to visit the showroom that night and take the car for a test ride. Even though we made a late appointment which was close to the dealer's closing time, we were assured that they would work with us until we were satisfied and our deal was complete
Upon our arrival at the showroom, the car (in the color we had hoped) was up front waiting for us with dealer plates in the window, ready for our test drive. When we returned, we were pleased to discover that our internet deal was honored with absolutely no hassle and there were no hidden surprises or fees. We set our terms, agreed upon our trade in and made arrangements to take delivery in 2 days. Chris assured us that he was available by phone if we had any questions at all regarding the car.
When we arrived to take delivery, the visit was just as smooth. While we waited for the finance manager, all the staff at Princeton Honda, but especially Chris Wells were very friendly to us and to our 3-year old son. The meeting with Tia, the finance manager, was quick and easy and she was very friendly as well.
We took delivery of the car and are extremely happy with everything. Chris even made sure a request regarding our preference with a specific part of the detailing was taken care of. It was a minor request, but I was pleased to see that he followed through as he said he would.
Bottom line is that I had never purchased a car using the internet and I was worried that there would be unwelcome surprises when we got to the showroom or when we finally took delivery. I am happy to say that the entire transaction was quick, easy honest and painless. Everyone we dealt with at Princeton Honda, especially Chris Wells, was an absolute pleasure to work with.
I've already recommended the dealership, and Chris specifically, to friends of ours who are in the market for an Odyssey. When it's time for our next car, we'll absolutely go back.