Honda of Reseda

Shopping for a CR V was a nightmare. I did the typical homework on the internet. kbb.com, edmunds.com, etc. Then started going to dealers to actually see the CR V and what kind of a price we could get. E homework on the internet. kbb.com, edmunds.com, etc. Then started going to dealers to actually see the CR V and what kind of a price we could get. Everyone of them (I won't mention the dealership names) gave us a run around. Told us the CR V was very popular and that it was selling for over sticker. Their attitudes were very cavalier and disrespectful and a real turn off. At best it sure didn't enhance our desire to purchase a car from them ! By chance, I saw in the AAA magazine that they offered a car buying program as a membership benefit. I called to get information on how it works. they told me what to do to get the AC discount and recommended the nearest Honda dealer that worked with them. That turned out to be Kolbe Honda. We utilized the Auto Clubs discount program and received a fair and good price on the CR V. It's a pre-negotiated amount, and in this case was well below the MSRP. The money we saved on the car purchase will easily pay my membership dues for many years. Kolbe's people were truly friendly, courteous and knew their product line well. Klause was our sales representative and he was honestly excited about 'showing' us the car. He was very familiar with ALL the functions and accessories. You could tell that he really liked the vehicle. We bought the car mid-week, but didn't take possession until the weekend. Klause was not working that weekend, but he arranged for another sales rep (Howard) to work with us, even though it wasn't his sale. Howard was equally as great. He spent all the time we needed showing us the specifics of the CR V. Mike was the sales manager and was a real gentleman. Kolbe is not a high pressure dealership. They didn't jerk us around and I found my experience with them a pleasure. I would absolutely go back to them for my next car purchase. More

Totally first-class sales organization. I called first and was told they had the car and color I was looking for. When I got to the dealership they actually had told me the truth. It was cleaned and rea and was told they had the car and color I was looking for. When I got to the dealership they actually had told me the truth. It was cleaned and ready for me to test drive. The negotiations couldn't have been smoother and easier. All in all as good of a car buying experience as I have ever had. More

Salesman refused to show us the total price for the car, rate of loan, and was argumentive about my trade-in. He asked continuously for the deal, yet refused to give me concrete numbers. On the second time rate of loan, and was argumentive about my trade-in. He asked continuously for the deal, yet refused to give me concrete numbers. On the second time he visited his manager Steve, he became embroiled in a loud heated argument with Steve. It ended in what sounded like Omer quit and finally Steve came out to briefly to tell us that this wasn't a Saturn dealership. More

Salesman refused to show me actual numbers for total price of the car, rate of interest on loan, and number of payments. Became beligerent when asked for numbers, and returned to his manager Steve and t price of the car, rate of interest on loan, and number of payments. Became beligerent when asked for numbers, and returned to his manager Steve and the two became enbroiled in a heated argument. The salesman quit, and Steve the sales manager explained to us that this wasn't a Saturn dealership. That was it. More