Honda of Salem

The service was done well and in a timely manner. Service writer was very friendly and helpful. Service writer was very friendly and helpful. More

Service department was great. Alex did a great job in explaining what I needed tp have done Alex did a great job in explaining what I needed tp have done More

Alex and the service team are fantastic, accommodating, and a pleasure to work with. Stellar results! and a pleasure to work with. Stellar results! More

Alex was perfect in customer service. Thanks for your help in getting my CRV maintenance serviced. Thanks for your help in getting my CRV maintenance serviced. More

I spent the better part of a day talking through things to buy a car with Miguel and took a break to get some lunch which Miguel said was ok. All I really wanted when I got back was for them to take off th to buy a car with Miguel and took a break to get some lunch which Miguel said was ok. All I really wanted when I got back was for them to take off the charge for the satellite GPS service, which I did not want. Miguel even admitted that dealerships began installing these in 2020 when theft from car lots increased. Dealerships elect to do this as a tool to manage and secure their inventory, which is understandable. However, when a consumer purchases the car it should be optional not required. They were trying to force this charge on me and that was the last bit of negotiation that I wanted was just for that charge and service to be removed. Removing it would have brought the cost to exactly what I was willing to pay. Things were going very well, or so I thought. Unfortunately, when I was gone, the ‘manager’ (Mike, I believe) sold the car to an ‘online buyer’ who ‘paid cash’. Miguel then proceeded to give me unsolicited advice about how to buy cars and close a deal. In my opinion, this dealership (Miguel and Mike) should be taking advice from me. It is wrong to treat people this way. So, instead of closing the deal with fairness, common courtesy and respect Miguel and Mike sold this car to somebody they don’t even know or have never even met. I will absolutely NEVER return to the dealership and I do not recommend anyone work with them. They clearly do not care about people and only care about making the most money possible. More

Staff very helpful, sitting room comfortable, all questions answered, Work did not take too long. questions answered, Work did not take too long. More

Jordan, in service, has been great! She keeps you well informed and is so pleasant to work with. She keeps you well informed and is so pleasant to work with. More

I have been pleased with the customer service from purchasing my car brand new in 2018 and in the excellent maintenance service from the beginning until present purchasing my car brand new in 2018 and in the excellent maintenance service from the beginning until present More

Service was great, communication from Sean Harris was not. I had no communication from Mr. Harris for two hours, and had to call him for an update. A service for an oil change, then an added brake and di not. I had no communication from Mr. Harris for two hours, and had to call him for an update. A service for an oil change, then an added brake and differential fluid replacement should not have taken three and a half hours. More

10 out of 10 experience! Sean Ferris was very patient, kind, and helpful with getting everything set up and informing me of all issues with my vehicle. Thanks to him, I'm mor Sean Ferris was very patient, kind, and helpful with getting everything set up and informing me of all issues with my vehicle. Thanks to him, I'm more prepared for the next service and I was able to get my vehicle later on with everything in good shape. Him and the team did a wonderful 10 out of 10 job, and I would recommend the dealership to anyone. More