Honda of Sarasota

Made an appointment with dealership, arrived at my appointment time. When arrived was greeted by the gentleman who drives the vehicles he was amazing. Then I stood there for 5 minutes while Bryan and appointment time. When arrived was greeted by the gentleman who drives the vehicles he was amazing. Then I stood there for 5 minutes while Bryan and also a gentleman who looked like he was a supervisor in a black polo had the look as if they didn’t want to help me. Eventually I was lined up with Bryan and the gentleman with the black polo got up and went over to another advisor spot to feel the air conditioning. So after I was checked in and waited for my appointment, I waited in the room for results. I received the video from the technician with results initially and then Bryan comes to show me results. So while Bryan was showing me my initial results another gentleman comes over and takes him away and then they comes back with a quote that was 4 times as much for a car with 59k miles on it. So the quote I was given for 800 dollars didn’t guarantee it was going to fix my problem. They needed me to pay that in order to further diagnose my problem. I disagreed and also had to mention to Bryan that I have the extended warranty. So he states he is going to contact them. I waited longer at the dealership and then after that I was told he couldn’t get a hold of them and he checked me out stating he would give me my diagnosis for free. When I had never really had a diagnosis. When I left the dealership I was told he would call me on Tuesday with the results from the warranty. It is now Thursday and I never got the return phone call with the information from the warranty results. So I was left hanging and no word from them as of yet or even a follow up but this survey More

We recently had the pleasure of working with Michael Malmsbury at Honda of Sarasota while leasing our new car, and we can’t say enough about the outstanding experience he provided. Michael took the t Malmsbury at Honda of Sarasota while leasing our new car, and we can’t say enough about the outstanding experience he provided. Michael took the time to understand our needs and preferences, showing us a range of options that perfectly matched what we were looking for. His knowledge of the vehicles and their features helped me make an informed decision without feeling pressured at any point. He was patient, answered all our questions, and provided honest, valuable insights that made the buying process smooth and enjoyable. What stood out most was Michael’s commitment to ensuring we were completely satisfied with our purchase. He went above and beyond to find the best deal possible and made sure that every detail was handled with care and precision. Even after the sale, he followed up to ensure everything was perfect with our new car. If you’re in the market for a new vehicle, I highly recommend seeking out Michael Malmsbury. His dedication to excellent customer service and his friendly, approachable demeanor make him a standout in the industry. More

Bryan always goes out of his way to explain any issues with my car and helps me to prioritize maintenance when my budget is limited. with my car and helps me to prioritize maintenance when my budget is limited. More

This service appointment took 7 hours. This is the second time this happened to me. Apparently, a couple of service folks did not come to work. I feel that you are overbooked & under sta This is the second time this happened to me. Apparently, a couple of service folks did not come to work. I feel that you are overbooked & under staffed. More

On time, professional and helpful. (Ok I guess I need 15 words so here ya go.) (Ok I guess I need 15 words so here ya go.) More

My experience at Sarasota Honda was great, my car was serviced promptly and Darrin did an excellent job of keeping me informed as to the status of my car and the repairs. serviced promptly and Darrin did an excellent job of keeping me informed as to the status of my car and the repairs. More

It took over three hours, even with an appointment to get serviced. Even then, I had to raise a little fuss to find out what was going on. Unacceptable! serviced. Even then, I had to raise a little fuss to find out what was going on. Unacceptable! More

All of our issues were resolved to our satisfaction. we think we will really like our new Civic. we think we will really like our new Civic. More

The entire “option of a loaner vehicle” is non existent, and the cost of service for what was for mostly Honda recall items was ridiculous. and the cost of service for what was for mostly Honda recall items was ridiculous. More

I have always had great service from Honda of Sarasota and Darin. Thank you, again. and Darin. Thank you, again. More