Honda of Serramonte

Great cars but lousy customer service We went to Honda of Serramonte because it's the closest Honda near our house. Between my husband and I, we've owned nothing but Honda vehicles, total We went to Honda of Serramonte because it's the closest Honda near our house. Between my husband and I, we've owned nothing but Honda vehicles, totaling 4 Hondas. We have been very loyal to no other than Honda vehicles! With that being said, I have in mind to purchase another Honda, specifically the new Honda CR-V 2017! We've been reading all the reviews and watched all the videos and comments from other owners. Everyone gave great reviews. And I really wanted this car! I know stepping into the dealership, I would buy this car! We test droved it and loved it. Then we sat down to negotiate the price. Unfortunately, the sales person was a newbie. He had to get someone else to deal with us. In comes this young gal who said, there's no negotiating as far as the price goes. We had to pay MSRP! She was not willing to budge at all! She said because this is a new model, there's no discount. That's total bull! We've read on the forum that some customers are paying much less. Then she comes back with an offer. She said that all she could do is give us a 15% off of any accessories! This is laughable. This must have been the worst experience I and my husband has ever had with any other Honda dealerships! We end up purchasing the car anyways because we love it. We are disappointed with the customer service at this particular Honda. We will never purchase another car from them ever again! More

Fast service (recall) and courteous service advisor It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very qu It was the first time I came here, not for the usual service (my car is still quite new) but for a recall. Bobbie Santos processed my request very quickly and did a thorough job explaining everything afterwards. The recall ended up taking only about an hour from when I first arrived (thanks to the recall technician who arrived to work earlier than usual). Overall it was a pleasant experience and I look forward to coming back when it's time for my first service. More

Nice place to do service...really pretty cool 😊 Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really Pretty cool service and very helpful employee's good 👍 JOB .....Xavier ( service Advisor ) & Leila ( Porter ).....Very clean and good service..really nice to go there @ Honda Serramonte ...Tnx U 😊 More

Excellent service for years! I am living in San Francisco, but for years I am bringing my 2 Hondas to this Dealership for service! It is the best! and especially I am grateful to I am living in San Francisco, but for years I am bringing my 2 Hondas to this Dealership for service! It is the best! and especially I am grateful to Service Advisor Darrell Wilson foe excellent professional help, advises, and service! More

More Than Satisfactory Service Bobbie Santos did a superb job identifying what maintenance was due on my Fit, how long it would be, offered shuttle service & estimated my expected i Bobbie Santos did a superb job identifying what maintenance was due on my Fit, how long it would be, offered shuttle service & estimated my expected invoice cost. Although it took a bit longer, 45 mins., I did see several cars behind me, so, I wasn't expecting a rush service. After I received my phone call, I returned to speak with Bobbie and he detailed & explained each service performed. He was very courteous, professional & personable. He even loaded my shopping purchases in the car for me. A note, I arrived early for my appointment when employees were out to lunch, But, three people checked with me to let me know the situation. More

My time is valuable too On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. On two occasions I have had to bring my Cars in for recall notices. On both occasions the paperwork stated the service would take 30 minutes or less. Each time I arrived at the appointed time only to be told it was going to take 3-4 hours. Since they offer a shuttle I waited around till it showed up and took me home. Within 30 minutes of arriving home I was called and told my car was ready. I called the shuttle and waited almost an hour for it to show up to take me back to the dealer. After these two incidents I wasted 4 hrs at each appt when I could have waited at the dealership and been in and out within an hour each time. What is the point of an appt if they assume you have all day to waste? My "advisor" didn't have a clue. More

The Worst Oil change, 5 hours Wed. Dead battery Thurs. AAA recharges. Go back 5:30 pm Thurs. Told workers go home 4:30. Why was I there until 6 pm the day befor Oil change, 5 hours Wed. Dead battery Thurs. AAA recharges. Go back 5:30 pm Thurs. Told workers go home 4:30. Why was I there until 6 pm the day before? Oliver Velasquez needs a new job after the holidays. Duane is the best. Why deal with someone who apologizes 3 time for being late when others who came later where served 1st. No new battery. I will get it at Victory Honda!..John Donohue. More

Good job Went in for an oil change. I was a little late but they still took me and started work immediately. The job went quickly and they did a 47-point inspe Went in for an oil change. I was a little late but they still took me and started work immediately. The job went quickly and they did a 47-point inspection of other car features (brakes, tires, etc.) for free. Only complaint: no doughnuts or muffins. More

Excellent Service The service writers always provide quick and responsive service. They answer questions and explain an estimate of how long the service will take. They The service writers always provide quick and responsive service. They answer questions and explain an estimate of how long the service will take. They even described how the new coffee machine in the waiting area works. Livian who works as a cashier is always friendly and professional. She always greets customers with a smile and she always asks if there is anything else she can help you with before you leave. She even double checked another customers and my e-mail address before we left for a raffle with a tv as a prize the dealership is holding this month. Her friendly demeanor and courteous manner create a comfortable atmosphere that makes people look forward to bringing their car in for service at Serramonte Honda! More

Used 2008 BMW 535i On Sunday, November 20th, I went down to Honda of Serramonte with intention to buy a car advertised on the website, I traded in my 2005 Mercedes Benz On Sunday, November 20th, I went down to Honda of Serramonte with intention to buy a car advertised on the website, I traded in my 2005 Mercedes Benz c230. I purchased a 2008 BMW 535i, used with 64k miles. I did not purchase any additional warranties, the price for the warranty was $4,700. I did pay an additional $250 to get the car inspected and in the case I change my mind I can return the vehicle within the two day time period. I drove approximately an hour home to San Jose on Sunday. For next few days I rarely drove the car and I had it looked at by my mechanic.  On Friday the 24th on my way to catch a flight in San Francisco International at 4:25am. My girlfriend and I left the house at 3:00am, the first thing we noticed was the right rear tire for a second time was indicating it had low tire pressure. We stopped at the gas station to get gas and check the tire properly. After getting gas we got on the freeway and headed towards the airport. About 2 miles on the freeway the car indicated the engine was overheated ”to pull over immediately”. The car also prevented me from accelerating so I had no option other then to pull over on the side of the freeway. After pulling over to the side I turned off the engine and let it rest then turned it back on. We decided we should take the car home to our house before this jeopardizes our trip. After turning the car back on the warning message went away so we proceeded. Within seconds of driving we received the same message and was forced to pull over again. At that time the car was not drivable. I called my sister to give us a ride, we barely made it to the airport. We left the car on the side of the freeway. We immediately called AAA to pick up the vehicle and my sister met them the following morning with the vehicle and had the car towed back to my house about 5 miles away. We retuned home from out of the country Monday 12am 3 days after the incident. When we returned from our vacation we hoped that this was just an error but within a few miles the car was showing the same warnings and in this case we knew there was something seriously wrong with this vehicle. The following morning Tuesday November 28th my girlfriend and I went to Honda of Serramonte. We asked to speak to the General Manager Michael. We told him the situation that had happened with the car and told him we no longer wanted the car because it was showing signs of necessary repairs that were going to be expensive. He told us it was impossible to return the vehicle and asked us why we didn’t call them or email them the day of the incident. I replied, “what were you going to do at 3:00am?” He didn’t have a response. They offered to buy the car back for $9,500 when I had purchased the car for $13,000. We asked if there was anyway that while the car was being worked on if I could have a loaner vehicle in the mean time to get me to work, Michael stated they do not do offer this service for their customers. We agreed to have the car towed and inspected by the BMW dealership closer to San Jose to figure out the problem at their expense.    Santa Clara BMW has an outstanding service department. They called me two days after their inspection and stated it was due to a bad water pump and they estimated it to cost $1458.90 to repair. They were waiting to hear back from Michael as how to proceed with the necessary repairs. I did not hear from Michael until 2 days after I had contacted him and left 2 voicemails. Michael called me the next day and offered to give me $500 towards the repairs of the vehicle.  I declined the offer because I felt that what they were offering was not even enough to pay for the part needed. After speaking to my mechanic he told me he could fix the car for $1,000. I called Michael back with this counter offer and he wished I had suggested this earlier and told me he would speak to the service department and get back to me later. I did not hear back from Michael that day. I called Michael in the morning and he was in a meeting. Michael called back and said that his offer still stands for only $500 towards the repairs. I tried to work with Honda of Serramonte but they were unwilling to work with me. In this case I have filed a small claims against them so I can be reimbursed for the work needed to be done to my car and unfortunately unable to make it to my job because I had no alternate form of transportation.   This was an absolute nightmare from ruining our entire vacation, loosing my job due not having dependable transportation, and the inconsideration that was shown due to the circumstances.     More