If your new car needs an expensive repair, which your
bumper-to-bumper warranty should cover, the service staff tells you statements such as, "We cannot duplicate your complaint." These statements free t
bumper-to-bumper warranty should cover, the service staff tells you statements such as, "We cannot duplicate your complaint." These statements free them from the need to repair your brand-new car. Then, the dealership staff, Group 1 Automotive (owner), and Honda, USA (in my case), work to talk you into a trade or a costly insurance claim or string you along until your warranty runs out. Or they talk you into buying an additional warranty that only offers you the same type of answer of non-duplication. By the time your warranty runs out, the costly not fixed repair is massive and usually a situation only the manufacturer can repair. You know what that means. Either you decide to pay for a trade-in, or you fall into the trap of only the dealership being able to handle the repair they knew was needed. Either way, because the dealership refused to honor your warranty, you are charged by them possibly thousands to make up for them not being able to duplicate your concerns. Or, as I have learned, repair your vehicle the right way the first time. I read about a woman whose tire light would not go out until she bought a new tire because the dealership sold her the wrong size tire.
Or another possible SCAM is to give you unpleasant surprises. After you have your car a while, you learn that your payments are possibly much higher than you expected, or you do not have the vehicle that you thought you bought. One of Group 1 Automotive dealerships took advantage of a Vietnam Veteran with an increase of payments possible contract SCAM after he had eye surgery. The moral to that story, make sure you can read your contract before leaving the dealership because you need to ensure that you signed exactly as you bargained.
My signed contract from Honda of Slidell informed me that I had bought 2020 when I bargained for a 2021. It was not until I convinced Honda of Slidell management that I was willing to inform the public of their mistake that I was awarded a 2021. Or what I thought was a working 2021. A Group 1 Automotive staff member pleasantly informed me that it was my responsibility to check the VIN number of my car before purchasing it from a Group 1 Automotive-owned dealership because they often miss representing the years of the cars that they sell. This was one of the first things that she said to me during our introductory phone conversation, "You better check your VIN number because you may not have the year car that you think you have." Honda of Slidell has helped that reputation for Group 1 Automotive with questionable sales of a stolen car here and there.
When I approached the staff at Group 1 Automotive for assistance because I have a brand-new car with a failing computer and transmission, I was told, “My bosses don’t allow direct contact with the public because they don’t care about you. They couldn’t care less about one unhappy customer because they have hundreds of stores with millions of customers.” Think about what they are profiting if they SCAM one customer in each one of those stores. The SCAMS that I am suggesting that Group 1 Automotive and the dealerships that they own are involved in effect quite a few customers per day in each of their stores.
Please do not disagree with any of the staff at Pat Peck Honda, Honda of Slidell, or any of the dealerships owned by Group 1 Automotive because you could become physically threatened. At Pat Peck Honda, the service staff has been known to sexually harass their customers. At Honda of Slidell, the service staff is known to get in your car with you and harass you. I had to threaten to call the police before the Honda of Slidell male employee departed from my car.
Please, allow me to offer this review as a warning that if you become involved in one of these possible SCAMS, you could be left paying for a trash vehicle. Group 1 Automotive, the owner of these dealerships, laughs while they tell you that they do not care as long as they profit.