Honda of Staten Island

I had the worst experience in purchasing a vehicle from this dealership...stay away...buyer beware. I went in a long time ago to purchase a new vehicle and I even had a direct referral to the manager of th this dealership...stay away...buyer beware. I went in a long time ago to purchase a new vehicle and I even had a direct referral to the manager of the dealership. The initial sale was a great experience, good sales person, answered questions, and got a good price but it went down hill after that. The finance manager made sure that he made up for the initial low cost of the vehicle and indicated that I would have to purchase certain extended warranties, window etching, etc. in order to get the price quoted. It was like a bait and switch. I left paying more that what the car was worth and was unhappy with the experience that a year later I traded in the honda for a Jeep. I also found out that the cost of $2000 to pay for the window etching was $50 elsewhere or free if you go to your local police station. I spoke to other people who have had dealings with this dealership and they all have had bad experiences. And to prove it, I went to other Honda dealerships, specifically in New Jersey, and had great experiences. More

I want to praise Anthony Raucci for his competent and thoroughly professional way he handled my wife and I as we shopped to lease a 2012 pilot. Although we had a fairly clear idea of what we wanted, his thoroughly professional way he handled my wife and I as we shopped to lease a 2012 pilot. Although we had a fairly clear idea of what we wanted, his demeanor, attitude and his social skills in addressing our issues, both in the type of car we we interested in, and the availability of lease financing options, were simply unparalleled. In fact, there has been only one other sales person who has also received the highest praise from us, and regrettably, we could not do business with that person because he works for a manufacturer's dealership that does not offer a comparable vehicle like the pilot in their lineup. But in Mr. Raucci,we found a person who rivals that sales person on every level. And make no mistake about it, appreciation in the form of taking the time to write this is not a small thing on our part. It was simply an absolute pleasure to do business with Mr. Raucci and we look forward to future business with him should we continue with the Honda line. This is our first Honda and it was not easy to switch brands after twenty years. Every sales person should take a page out of Mr. Raucci's playbook of customer relations. Allowing a customer to ruminate and ponder without high pressure tactics does work, especially for serious customers like we were. Identifying serious customers is an art and comes from skilled experience. So again, hats off to Mr. Raucci, who accommodated our schedule to get us into our pilot as soon as possible. More

make sure they write down the price they are offering you make sure they write down the price they are offering you and what it includes HUGE RIPOFF --- BAIT & SWITCH go to n.j. or make sure they write down the price they are offering you and what it includes HUGE RIPOFF --- BAIT & SWITCH go to n.j. or penn. More

Worked with a male who was very interested in helping me purchase a car. Told me they had more cars in the back but "he wouldn't put his family in them" selected a car, and then proceeded to wait 3 hours purchase a car. Told me they had more cars in the back but "he wouldn't put his family in them" selected a car, and then proceeded to wait 3 hours to fill out paperwork. Observed two seperate transactions where people were screaming their heads off about problems they had and no one seemed to care. My salesman offered me a great price and told me not to worry about a thing. The next day he called me several times to let me know everything was good. When I arrived, that was a different story. The contract said a completely different amount then what I was quoted. They had charged me for the warranty which was listed on the price sheet as included in the price. They also needed more money as a down payment. I was completely shocked, but had invested so much time in this transaction I just wanted it finished. After reading the current reviews, I am worried I am not going to get my registration!!! Make sure they write down the price they are offering you and ask what it includes. They are very sneaky! More

This place is so rude and pushy, amazing they still sell cars. One of the worst buying experiences i had buying autos. I tried to give them a shot (AGAIN) due to the fact i live on Staten Island. What a mis cars. One of the worst buying experiences i had buying autos. I tried to give them a shot (AGAIN) due to the fact i live on Staten Island. What a mistake.. Instead went to Brooklyn what a difference in price and attitude. Be careful if you visit this place get everything in writing.And if they give you a great deal ? Make sure they are not giving you Hann Bank , you will regret it when you turn the car in.. More

Horrible Dealer do not do business with Staten Island Honda Dealer, All sales personnel are liars including General Manager Faysel Tehseen. sales Person Tom Tomasollo is a Horrible person and Lies on Honda Dealer, All sales personnel are liars including General Manager Faysel Tehseen. sales Person Tom Tomasollo is a Horrible person and Lies on the face of the customer. Frank Yu is a Dummy manager he just nods his head for every thing. Here is my Story......... I had booked a 2009 Honda Accord , & made a down payment for $1500.00 and told them that will pick up the car in 4-5 days time, after which I sent out the Insurance on the car to keep the car ready for me to pick up after handing over the cashiers check. Tom Tomasollo is the sales person tells me that he cannot deliver the car & after so many follow up & personally visiting the dealer, He promises to delivery it 2 days later, I knew there was some thing fishy here. After several call the following day & speaking to General Manager Faysel (Who never comes on the call & Even if we get him on the call promises to return the call but never does) says that he cannot delivery the car as it was damaged in service it seems....... All Lies they have sold the car to other customers for a higher price. I have never seen such a HORRIABLE DEALER. DO NOT DO BUSINESS WITH THIS DEALER. More

On Saturday we put in an order for a car to lease and left a $1,400.00 deposit. We were told the car would be in on Monday. We never heard from Honda, so the following Saturday we visit the showroom to d left a $1,400.00 deposit. We were told the car would be in on Monday. We never heard from Honda, so the following Saturday we visit the showroom to discover the salesman was fired on Monday, the dealership had no record of our order (but had our money) and our registration from our current car,which they took to make a copy, was gone. Apparently, the salesman took all our personal info and our registration, BECAUSE HE'S BEEN CALLING US EVER SINCE!!! The GM, Anthony "NO LAST NAME GIVEN", could care less. You can forget about getting anywhere on the phone, because from the receptionist to the salesmen to the manager THEY DON'T CARE. I have learned they had no intention of honoring the price I was given because my application was tagged for a bait and switch. Don't bother trying to call customer service because each dealership is individually owned, so basically IT'S A HUGE RIP-OFF. I own two Hondas right now and can't wait to get rid of them. Do yourself a favor and stay away. More

I live in Maine but found exactly the car I was looking for on Staten Island Honda's site. Called, arranged price, value of trade-in, and deposit over the phone. Paid $500 deposit with explicit discussio for on Staten Island Honda's site. Called, arranged price, value of trade-in, and deposit over the phone. Paid $500 deposit with explicit discussion that THIS car would be held for me until I could pick it up the next week. The deposit went through on my credit card. For the next week I left numerous messages with no response asking Mr. Smith to confirm the car was being held. A week later, I finally got in touch with him. Mr. Smith tells me an attendant backed the car into something and that there is extensive rear end damage and tries to sell me another car. Upon checking the CarFax, I learn that the car had actually been sold a few days prior and that everything I had been told was an outright lie. Numerous calls to management have gone unreturned. I have filed a complaint with the Better Business Bureau, will be contacting the Attorney General's office, and have notified the Honda Corp. of this dealership's dishonest sales practices. DO NOT DO BUSINESS WITH THIS DEALERSHIP! More

I went to look at a certified pre-owned Pilot. When I got there I was told that someone had left a small deposit on it, but that their credit had not cleared yet and they would show me the vehicle. Tom told there I was told that someone had left a small deposit on it, but that their credit had not cleared yet and they would show me the vehicle. Tom told me that if I wanted the vehicle and that if my credit cleared that night, "the truck is yours!". Well, I liked the Pilot and told him let's write it up. I told him that I wouldn't even finance it, I would buy it in cash. He takes my license and goes to the sales manager and comes back with a story. He says that his manager called the other person when he saw me looking at the truck and that the other guy definitely wants it, and that they were going to hold it for him. In his next breath he already has another truck he wants to show me. Nice bait and switch technique. I said goodbye and walked out. I found something equivalent, without the hassles, the next day at Bay Ridge Honda. More

I would give this place 0 stars if I could. I NEVER write negative reviews but this has been an infuriating experience. They have absolutely failed to process the paperwork. They told me they would take care negative reviews but this has been an infuriating experience. They have absolutely failed to process the paperwork. They told me they would take care of the registration within a matter of weeks, but it has now been 2 months since purchasing the car and they have failed to either register the car or send me the title to take care of it myself. I am actually being forced to initiate legal proceedings. Meanwhile my car, with now expired dealer plates, has sat unused in my driveway for 4 straight weeks. Not so much as an apology or explanation from management. This place is either COMPLETELY INCOMPETENT or just straight up CRIMINAL More