Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda of Staten Island
Staten Island, NY
733 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
733 Reviews of Honda of Staten Island
October 31, 2011
The sales did great with customer service (of course, they want you to sign a contract with them) They offered me the moon and the stars for a great price. They also assured me that they will give me fre they want you to sign a contract with them) They offered me the moon and the stars for a great price. They also assured me that they will give me free oil changes for the duration of the lease (until it was time for one). When I got to the service center for my first oil change, they told me there was nothing in the system that stated my oil changes were free. I contact the sales guy (John) and the financial mgr (Fazeel) and to no avail. My boyfriend left a message for Fazeel, since he was the one who made this verbal agreement with me. John called me back and said to come by the dealership. I went by the dealership and he gave me three "complimentary oil change" cards for the next three changes and said that he will give me three more once those were used up. For my next oil change, I called the service center to make an appt and told them that I have the complimentary card. I spoke to Gino who told me that he was told that they no longer are giving complimentary oil changes and he can not honor them any longer. I called the General Manager and am currently making a complaint with American Honda Motor Co, Inc. At the end of the day, it's about not keeping their end of the bargain. It's not about the $29 oil change fee. I paid it all my life while owning a car. It's the principle. It's unprofessional and unacceptable when there are many other car companies that you can go to. I will not be signing a new lease with them, that's for sure. My first and last time! More
by matoslisa
Employees Worked With
John (Sales) Fazeel(Finance Mgr) Gino(Service)
October 21, 2011
This was my first time shopping around for cars in Staten Island and I was skeptical at first, but I had a wonderful experience with Honda of Staten and their team. I worked with Adrian and he was very frien Island and I was skeptical at first, but I had a wonderful experience with Honda of Staten and their team. I worked with Adrian and he was very friendly and helpful. There were no gimmicks and I was treated with patience, respect and courtesy throughout my purchase. I'm very happy to have been able to find my new car close to home and I definitely recommend this dealership to anyone looking to do the same. More
by Liz739
Employees Worked With
Adrian
September 15, 2011
I think staten island honda gave me and my family a great experience. all staff was very friendly and supportive. we got a very satisfying price and we are very happy overall. experience. all staff was very friendly and supportive. we got a very satisfying price and we are very happy overall. More
by natusik
Employees Worked With
steve gallo
September 08, 2011
It was our first time experience with this dealership and it was friendly and quick transaction. When we came to pick up the leased car there was no surprises and the staff was knowledgeable. will do busines it was friendly and quick transaction. When we came to pick up the leased car there was no surprises and the staff was knowledgeable. will do business again. More
by karolina_5
Employees Worked With
Steve Gallo; Frank Yu;
August 26, 2011
I dropped my Pilot off for repair with service writer Tim the night before and he was very pleasant however the next day I dealt with Gino who was most concerned with selling unecessary work and having his l the night before and he was very pleasant however the next day I dealt with Gino who was most concerned with selling unecessary work and having his lunch delayed. I refused the unecessary work such as filters and fluid changes and authorized the necessary items. My car is out of warranty so I was paying for the repair. They charge the list price on all parts which is very high and not done at most Honda dealerships but they are the only Honda dealership in Staten Island NY so they can. The mechanic did a good job (interior of car was left dirty) and Tim was back in the next day and was very helpful. Bottom line is it depends on who your service writer is and be prepared to overpay. More
by jab4043
Employees Worked With
Gino Treglia
August 22, 2011
I had a very negative experience with this dealership on two occasions. We leased a Civic from them and they chnaged the lease details when we arrived to pick up the car. We almost walked out. The salesman two occasions. We leased a Civic from them and they chnaged the lease details when we arrived to pick up the car. We almost walked out. The salesman did not know what he was talking about and did not go over details of the lease with us in advance. The manager they sent me to was pompous, choosing to speak down to us. I was very unhapy with how I was treated. They gave us oil changes to help ease the tension and finish up the lease process, Then the sales department gave us trouble about the oil changes later on, basically asking the service department to eat the cost, when it was the sales department that caused the problem in the first place. On the other hand, the service department is friendly, efficient and helpful. More
by civic10
Employees Worked With
I don't remember the names
August 16, 2011
why would i recommend this dealer because from the time i walked in till when i left with my new honda my third honda the customer service was wonderful. I would highly recommend this dealer to any one and i walked in till when i left with my new honda my third honda the customer service was wonderful. I would highly recommend this dealer to any one and i love my honda crv More
by twins honda
Employees Worked With
steve gallo
August 13, 2011
From my first phone call to Staten Island Honda and speaking with sales Steve Gallo it was a stress free and pleasant experience. My husband and I were looking for a certain color Honda Accord and he p speaking with sales Steve Gallo it was a stress free and pleasant experience. My husband and I were looking for a certain color Honda Accord and he promised he would have it for us and he did. When we went into Honda and met with him everything he promised us was lived up to from the downpayment we wanted to our monthly payment. He was courteous, professional kind and a dedicated worker. We can't say enough about Steve except to say I would recommend anyone to Staten Island Honda and to Steve Gallo. More
by cabrinna
Employees Worked With
Steve Gallo
July 25, 2011
Out family has been dealing with Ray for over 10 years. He has always given us extremely friendly service and a fair price. Dealing with Ray has always been a stress free experience. Because of Ray, myse He has always given us extremely friendly service and a fair price. Dealing with Ray has always been a stress free experience. Because of Ray, myself, my father, sister, brother-in law, nephew and many friends are his regular customers. Kudos to Ray, Staten Island Honda and their service department. Job well done! More
by John Morano Jr
Employees Worked With
Raymond Valenzuela
July 15, 2011
I usaully do not leave reviews but I had such a great experience with Joe from SI Honda I felt obligated to let everyone know that they did a fantastic job on getting me the price I wanted for the car an experience with Joe from SI Honda I felt obligated to let everyone know that they did a fantastic job on getting me the price I wanted for the car and when we picked it up all the paperwork was already done so it took maybe 20 minutes. I would defintely go back. More
by ajfiorillo
Employees Worked With
Joe DeFeo
