Honda of Stevens Creek

Seeking a professional and polished car buying experience? This dealership has got you covered with numerous car options and exceptional customer service. Highly recommended! experience? This dealership has got you covered with numerous car options and exceptional customer service. Highly recommended! More

My experience while shopping for my new car went smoothly and because I wasn't rushed into making this purchase I was able to take my time and proceed with the purchase with ease of mind. and because I wasn't rushed into making this purchase I was able to take my time and proceed with the purchase with ease of mind. More

Really good experience. They had the car ready for me for test drive and got a good deal They had the car ready for me for test drive and got a good deal More

You have many very good quality cars The people who work are friendly and attentive to their work work are friendly and attentive to their work More

Helped out and was fast and super easy! Got straight to the point and gave me a great deal! Got straight to the point and gave me a great deal! More

Nice service a recommend to my friend and family, Scott very nice person and Johnny very nice person and Johnny More

Loved working with Abdel Terfai and Amine Kedir! Easy to work with the entire time! Easy to work with the entire time! More

Eric, my sales consultant was very helpful and patient with me during this whole process. We spent the morning deciding which car was best for my needs and I was very appreciative of that. Everything went with me during this whole process. We spent the morning deciding which car was best for my needs and I was very appreciative of that. Everything went very smoothly and I really am glad with my decision. More

Andre is awesome! He was able to help me check out the car and made the process smooth! He was able to help me check out the car and made the process smooth! More

Beware of this dealer. Two days ago, we made the unfortunate decision to buy a car from Honda Stevens Creek, and it has been an absolute nightmare. During the loan proce Two days ago, we made the unfortunate decision to buy a car from Honda Stevens Creek, and it has been an absolute nightmare. During the loan process, we were shocked when the Honda employee handling our paperwork, Jesse Juarez, suddenly increased the cost of the car by $549. When my husband asked why, Jesse tried to justify it with confusing excuses, first claiming it was a DMV calculation error, then saying that such gaps were normal. It was clear to us that he was trying to cheat us out of $549. What made this even worse was watching Jesse’s demeanor as he did this. He knew we didn’t have the full amount and that we would be paying off this loan for years, yet he wasn’t embarrassed at all about trying to deceive us. It looked so terrible from the outside. As I watched him spin stories to justify the extra charge, I felt a deep sense of shame—not for us, but for him. How could someone be so willing to take advantage of customers who are already financially stretched? When Jesse realized we weren’t going to fall for it, he silently corrected the paperwork and handed it to us to sign without even apologizing. It was a humiliating experience, and the worst part is that this behavior clearly reflects the culture at Honda Stevens Creek. The management, led by General Manager Mr. Phi Le, seems to fully support these unethical practices. We should have walked away right then, but unfortunately, we went through with the purchase. The very next day, we discovered the car had critical defects that were never disclosed to us. When we brought this to Mr. Phi Le’s attention, he flat-out refused to fix the issues and claimed it wasn’t their responsibility to warn us about the car’s problems. This is a terrible approach to customer service, and what’s worse is that they’re doing all of this under the trusted Honda brand, which inspires confidence in people like us. We went to this dealership because we believed that Honda’s name meant we would get a quality car and honest service. We were wrong. Instead, we were deceived and left with a vehicle that’s unsafe to drive. I do not recommend this car dealership to anyone! Beware and do not repeat our mistake! More