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Honda of Stevens Creek
San Jose, CA
1,390 Reviews
At our San Jose new and used Honda dealership, our goal is to make your car purchasing experience positive. If you're new to the car buying process, wish to view the new Honda lineup, or want to test drive a used car in San Jose, the folks at Honda of Stevens Creek want to help! We're proud to serve drivers who live in the greater Bay area including Fremont, Sunnyvale and Palo Alto, California. Whether you're in the market for a new Honda, used car, or you're just looking for an OEM Certified Honda auto repair shop, Honda of Stevens Creek is your destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 6:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 AM
Tuesday 8:00 AM - 6:30 AM
Wednesday 8:00 AM - 6:30 AM
Thursday 8:00 AM - 6:30 AM
Friday 8:00 AM - 6:30 AM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
By Type
Showing 1,390 reviews
September 02, 2019
Beware of Shuttle Service I had my 2004 CRV in for a passenger air bag recall. That service was fine. The shuttle ride home was another matter. Six passengers; I lived the c I had my 2004 CRV in for a passenger air bag recall. That service was fine. The shuttle ride home was another matter. Six passengers; I lived the closest to the dealership, 2.7 miles. How long was I riding in the shuttle--one hour and 25 minutes! The driver uses an app to determine his route, and apparently it minimizes his time, not the passengers. The four passengers who needed drop-offs in North San Jose were taken first; then the driver circled back around and dropped off the two of us closest to the dealership. Had he gone in reverse order, he would have added maybe 10-15 minutes to the time of the farthest passengers and left himself with a dead run by himself back to the dealership. That would have been a much more reasonable trade-off instead of adding an hour+ to the times of the two passengers closest to the dealership. I registered a complaint with their Live Chat, but have not heard back from anyone. More
by TeeOsh
Employees Worked With
Johnny Lam
August 30, 2019
Excellent service! Our service writer Johnny was true to his word. Our vehicle was returned as promised! It was our first experience at this dealership and we were pleas Our service writer Johnny was true to his word. Our vehicle was returned as promised! It was our first experience at this dealership and we were pleased. More
by Richard P
Employees Worked With
Johnny Lam
August 29, 2019
Satisfied Customer I have been a customer of this dealership fir the past 5 years. This is the third car that I am leasing and I appreciate the professionalism of Mr Ha I have been a customer of this dealership fir the past 5 years. This is the third car that I am leasing and I appreciate the professionalism of Mr Ha in making my time while processing the whole deal worthwhile. He was accommodating and took his time showing me how to navigate the new features of my new car. I would definitely recommend this dealership to friends. Thank you Honda of Stevens Creek. More
by Aida
Employees Worked With
Phil Ha
August 29, 2019
Can't ask for more! I went in for regular maintenance giving it AT LEAST 2 hours wait, if not more. The lines were long and cars kept coming in. I was glad there is a ni I went in for regular maintenance giving it AT LEAST 2 hours wait, if not more. The lines were long and cars kept coming in. I was glad there is a nice waiting area with coffee and snacks. Glen Lunas and the technicians did a super job finishing all necessary works in merely 1 hour! I didn't even finish my reading. More
by Cynthia Lee
Employees Worked With
Glen Lunas
August 28, 2019
Easy Purchasing Experience I recently bought a new car from Honda of Stevens Creek. I inquired about the price quote online before coming in, and received an email from Doshi wi I recently bought a new car from Honda of Stevens Creek. I inquired about the price quote online before coming in, and received an email from Doshi with transparent pricing. So I went in to drop deposit, and picked up the car on another date. The whole process was pretty smooth and quick. There were absolutely no last minute surprises. I have zero complaints. More
by Ming
Employees Worked With
Nick (Naresh) Doshi
August 28, 2019
leased an accord I had a really nice shopping at Honda of Stevens Creek, staff were supper friendly and helpful. Mr. Scott Lien help me to finalize the purchase and he I had a really nice shopping at Honda of Stevens Creek, staff were supper friendly and helpful. Mr. Scott Lien help me to finalize the purchase and he was there until the last minute that we drove out of the dealership with the new car. Very nice service. More
by hholi
Employees Worked With
Scott Lien
August 28, 2019
Smooth, quick, and friendly buying experience! Got referred to Richard Chan by a friend who also had a great experience with him and Stevens Creek Honda. Richard made the entire buying experience s Got referred to Richard Chan by a friend who also had a great experience with him and Stevens Creek Honda. Richard made the entire buying experience smooth, quick, and friendly, with no bs or playing any games. The finance office was also very honest and upfront. I’m already planning to refer a few friend there for their next purchase. Highly recommend this dealership! More
by Tony Skunk2
Employees Worked With
Phillip Nguyen, Richard Chan
August 26, 2019
Worst Experience of Honda. Beware of Frauds. Worst Experience of my life. Never expected a Honda dealership service center has these much low standards. Not able to identify the problem, that is Worst Experience of my life. Never expected a Honda dealership service center has these much low standards. Not able to identify the problem, that is okay. But force me to pay money for non identified problem was a loot. Worst Advisor Mr Tam. Talks on base of manuals, not based on actual scenarios. Rely most on error codes from computer, rather than driving a car. Thinks that cars are for showcase. Took my car for power loss problem. After diagnoses, suggested me a possible solution, agreed to change the parts. Still problem was persistent, asked to look more into it, lastly says cant find the problem, take your car, otherwise will charge you with penalties $40 per each night. Initial problem I had in my car was there, changed the parts the way they want by misinterpreting the information with the problem statement, and wasted my 4 days. Problem still unresolved. Asked me to come back when my engine fails. Don't do frauds please. More
by Manthan
Employees Worked With
Tam Nguyen
August 21, 2019
Terrific We had a terrific experience with your customer service representative Mark he was courteous and very professional and I have referred some of my fri We had a terrific experience with your customer service representative Mark he was courteous and very professional and I have referred some of my friends to your dealership Thank you Mark for your terrific service More
by THORNS
Employees Worked With
Mark Wright
August 21, 2019
Buying my first car I went to Stevens Creek in search of buying my very first car. I have been waiting for this moment for a long time, so I had very high expectations. I I went to Stevens Creek in search of buying my very first car. I have been waiting for this moment for a long time, so I had very high expectations. I and my parents had a meeting with Phil Ha and he was very, very helpful, to say the least. He was straight to the point and was very clear with his intentions. Since it was my first car, we had many questions and Phil was able to answer every single one with proficiency. We walked into that dealership with many questions and confusions, but left with a brand new car, confident that we got a good deal. Thank you Phil and Stevens Creek Honda Dealership for your help! I would definitely recommend this dealership with any friends and to those reading this review. More
by Jae Sihn
Employees Worked With
Phil Ha
