Honda of Tiffany Springs

Great service Jeff is a very good service writer. As a former Honda dealer in Flagstaff, AZ I understand the importance of good customer service. Jeff is very perso Jeff is a very good service writer. As a former Honda dealer in Flagstaff, AZ I understand the importance of good customer service. Jeff is very personable, professional and knowledgeable a big asset to your service department More

Oil change gone WRONG!! 2012PilotOwner I have gone to this dealership for almost 20 years and have been pleased with the service. We have Even bought 2 new vehicles from them. On 12/28 I I have gone to this dealership for almost 20 years and have been pleased with the service. We have Even bought 2 new vehicles from them. On 12/28 I was Very disappointed with the service. I went in for an oil change. After it was done I noticed two of the valve stem caps were missing and the other two were extremely loose. This has happened in the past thus I always check. This was addressed with them before I left the dealership. During the oil change I was advised I needed an air filter. I decided to do this myself to save some money. When I got home I noticed of the four screws two were snapped due to over torquing. The broken screw and screw heads were still by the air filter. I went back to the dealership and 40 min later it was addressed. Thanks Jeff Hudson. I greatly appreciate it being fixed. I understand it was busy and I was probably not the only issue they had that day. The lack of apology and being sorry for the issues was not there, which in the past it was. I called and left a message that same day with GM/Pat Deery who was in the office to let them know that I was not happy, but still have not received a phone call back. Just in awe and frustrated with the lack of concern for a loyal customer More

Great communications with me during the maintenance process Eddie was my maintenance contact this time, but I've had Mike and Josh before. I bring my 2004 Honda Accord here for maintenance for everything but ti Eddie was my maintenance contact this time, but I've had Mike and Josh before. I bring my 2004 Honda Accord here for maintenance for everything but tires. I come because they know the vehicle and make well explained and understood recommendations - the communications process is nearly perfect.. Because I follow their recommendations my 13 year old Honda runs like it did the first day I drove it. No matter the maintenance preformed, my car always drives better when I leave Honda of Tiffany Springs. Chris More

Thank You Eddie. Eddie epitomizes what a GREAT SERVICE ADVISOR can and should be. Thank You so very much for your kindness and professionalism. I will always look for Eddie epitomizes what a GREAT SERVICE ADVISOR can and should be. Thank You so very much for your kindness and professionalism. I will always look for you and schedule all appointments with you. More

Mike Bair Tiffany Springs I asked Mike to check a recall for my aunt, change the oil, rotatetires, clean a seat on my CRV to get it ready for a trip. He did a great job. It i I asked Mike to check a recall for my aunt, change the oil, rotatetires, clean a seat on my CRV to get it ready for a trip. He did a great job. It is good to know that your vehicle is ready and it is one less thing to worry about when taking a trip. I really appreciate Mike checking on my aunts vehicle. Thank you More

Sjkirish Josh was extremely professional and went beyond to assist me with my schedule. I have been dealing with Honda for 30 years. Keep it up! Josh was extremely professional and went beyond to assist me with my schedule. I have been dealing with Honda for 30 years. Keep it up! More

Quick and easy appointment! Had a typical oil change and maintenance review. Josh explained how everything looked and what might be needed down the road. Was a pretty quick app Had a typical oil change and maintenance review. Josh explained how everything looked and what might be needed down the road. Was a pretty quick appointment and enjoyed the lounge while there. More

Eddie does a great job! Called during the holidays and got an appointment right away. Eddie checked me in and he recognized me from bringing my CRV just a couple of times. Called during the holidays and got an appointment right away. Eddie checked me in and he recognized me from bringing my CRV just a couple of times. Personable and professional is how I'd describe the service I got. Just an oil change, but a good overall experience. More

I would rate my experience higher than a 5 if I could! Jason was great! During the installation of a recall item the mechanics came upon a problem. Jason made sure I was informed and knew what was going on Jason was great! During the installation of a recall item the mechanics came upon a problem. Jason made sure I was informed and knew what was going on during the entire process. I originally was waiting for my vehicle, but due to the problem it became clear it was going to take longer than planned. Jason arranged a courtesy car so I could get to work. He definitely went above and beyond. Thanks, Jason! More

Always Outstanding I have been a long time customer and can say I have literally never been disappointed with the service I receive. The whole team is great. Mike Bair I have been a long time customer and can say I have literally never been disappointed with the service I receive. The whole team is great. Mike Bair is always providing spot on advise. More