Honda of Toms River

Our salesperson,Victor Sibilia, although new in this sales position quickly put my wife and I at ease as we explored/considered the purchase of a new Honda CRV. He answered all our questions to our sati sales position quickly put my wife and I at ease as we explored/considered the purchase of a new Honda CRV. He answered all our questions to our satisfaction. Victor made it a point to show us all the various models in this line as well color choices and special features,etc. At no time did we feel being pressured. All in all our Honda experience fully satisfied our expectations. Carol and Joe Mayer More

The moment I drove up to the dealer I was impressed. Matt right away asked to help me. I told him what I wanted and with his help, and especially Steve's help I was able to drive off with a new Honda Fit. I right away asked to help me. I told him what I wanted and with his help, and especially Steve's help I was able to drive off with a new Honda Fit. I got a great price and great! financing. The best part was how friendly they were, and really concerned about what I wanted and what I needed. Within the first week of having my car someone pushed a shopping cart into the passenger side and I have a dent in it. I went back to Honda to see if they would do anything for me and not to my surprise Steve took care of me. He went above and beyond to help me. Everyone I have come in contact with has been wonderful. I have told numerous people about how I was treated, and the good deal I got. Thanks Matt and Steve. Pat More

Jerry was very helpful and was considerate of our needs. We would recommend him to any of our friends and family. It was a pleasure to have him as our Sales Rep. We would recommend him to any of our friends and family. It was a pleasure to have him as our Sales Rep. More

I went there to get a new Lease for a Honda Pilot, and they ended up giving me a very good price.. Easy to work with and very willing to make a deal. Alot better than some other dealers. Ive owned 21 hond they ended up giving me a very good price.. Easy to work with and very willing to make a deal. Alot better than some other dealers. Ive owned 21 hondas, so im very familiar with the products and leases. I needed up actually buying two vehicles, and the second was easier than the first.. They searched out the color i wanted, and was delivered quickly and promptly. I also had a small paint problem (im picky) and it was fixed immediately and care free.. Look forward to dealing with in the future More

This is not the first Honda product I have purchased but this dealer made the process simple, offer the best price. If you want a good deal shop this place then go to another dealer, you will be back to bu this dealer made the process simple, offer the best price. If you want a good deal shop this place then go to another dealer, you will be back to buy in Toms River Honda. No one could come close to the price they offered on a 2012 Civic Hybrid! When Toyota dealers thing the Prius is worth $3000 over MSRP you will just LOVE the Civic Hybrid. I traded a Nissan in and the dealer gave me the best trade in out of anyone else. Even better than the Nissan dealer! I can't say enough positive about this place. Go see Jerry and Steve they will make you the best deal. More

My husband bought a used car from Honda of Tom's River in December 2010. He heard a rattling noise in front driver side tire shortly after purchaing the car and took it to a dealer closer to home. Dealer i December 2010. He heard a rattling noise in front driver side tire shortly after purchaing the car and took it to a dealer closer to home. Dealer informed him that car has SAFETY issues (issues with front axel, oil leak, real spring coils) and should NOT have been sold as is without disclosing the issues. Car was listed on Autotrader.com as pristine, which was misleading. They also sold him a useless warranty which does not cover any of these issues. We have contacted HOTR numnerous times and after being passed around were directed to Manager Charles Approvato who will not return any of our emails or phone calls. More

Worse experience ever! Purchased car on 9 April and still have not received plates. Honda of Toms River is incompotent at doing their job right the FIRST time and does NOT know how to do their properl still have not received plates. Honda of Toms River is incompotent at doing their job right the FIRST time and does NOT know how to do their properly, and blame the customer for their failures. If you want to wait 30 days and still wait for for licanse plates than go ahead and purchase from them, but their is NO point to buy a car that you CANNOT drive after the 20 day temp tag experies. Honda of Toms River has no control so they say in any part of the sitution, but their would not be a sitution if they just did their job right the first time. I would recomend anyone especially MILITARY members to go anywhere but HONDA OF TOMS RIVER. More

The Sales Staff at Honda of Toms River dealt with me, at all times, with friendliness, respect and integrity. Follow ups occured as promised and the deal progressed forward smoothly. It was clear that Vin all times, with friendliness, respect and integrity. Follow ups occured as promised and the deal progressed forward smoothly. It was clear that Vinne, Mike and Joe Ciaburri knew their business and executed with tranparency that was confidence inspiring. All employees at Honda of Toms River, from the receptionist on up, seem to understand the value of each customer. While I was working my deal, I witnessed the sales manager personally addressing customers who had presented a fictitious deal and wanted Honda of Toms River to beat it. He was respectful while being direct that the deal was, in his opinion, too good to be true and that, if the deal was true, that should go close on it. If they could not close on the deal that they thought they had been offered he invited them to return. "Come back," he said. "I miss you guys already." Not every customer is reasonable. How an organization manages a unreasonable customer speaks volumes about the organization's integrity. The fact that these customers, who did not approach the negotiation with integrity, were dealt with fairly and with integrity on the part of the dealership was, in my opinion, the correct way to deal with the matter. My own transaction was fair, well priced, and proceeded with transparency at each and every step. The vehicle I purchased has been a continuous delight. When making a purchase valued at $20,000 or more, why take risks? Go see Vinne at Honda of Toms River and sleep well at night. More

THEY ARE THE TERRIBLE, GOT A CERTIFIED CAR AND THE DOOR HANDLE WAS BROKEN, THEY NEVER FIXED IT UNTIL I CALLED CORPORATE WAITED A MONTH TO GET FULL KEYS AND STILL MISSING ONE KEY, THEY ARE TERRIBLE AT SERVI HANDLE WAS BROKEN, THEY NEVER FIXED IT UNTIL I CALLED CORPORATE WAITED A MONTH TO GET FULL KEYS AND STILL MISSING ONE KEY, THEY ARE TERRIBLE AT SERVICE AND ONLY CARE ABOUT MONEY, THEY ARE TERRIBLE DO NOT GO BUYER BEWARE!!! More

Buyer Beware!!! This dealership DID NOT HONOR THEIR QUOTES to me. Even after confirming the quotes with them twice over the phone before I drove to the dealership! Kim was helpful and sent me pricin QUOTES to me. Even after confirming the quotes with them twice over the phone before I drove to the dealership! Kim was helpful and sent me pricing for the CRV. After reviewing the numbers, I decided to go with this dealership. I spoke to the Internet Sales Mgr. Mike and told him the numbers and asked him to confirm them. He called me back and said he checked with the salesmanager and they are all correct except for the motor vehicle fee (he didn't know how much and I was okay with that). He seemed like a good guy, so I canceled my client appointments and decided to pick up the CRV today. Before leaving for the dealership, I called Mike again to confirm the numbers. He once again said they were correct except the motor vehicle fee. I got in my car and headed to the dealership. Twenty minutes later, I get a call from Mike stating that the salesmanager made a mistake with the numbers and my lease was going to be $35 more a month - PLUS tax (which was included before). I asked if they were going to honor the quote that they gave me in writing and twice confirmed over the phone- but of course they said NO. Based on my experience, I WILL NOT TRUST THIS DEALERSHIP. More