Honda of Valley Stream

Ask for Wally My experience at Honda of Valley Stream was very good, thanks to Wally. This was my first car purchase and he was great, helping me through the proces My experience at Honda of Valley Stream was very good, thanks to Wally. This was my first car purchase and he was great, helping me through the process. Wally was very responsive to my many questions and an overall pleasure to do business with. He and the the finance manager Andres helped me through a difficult issue with the insurance and the rest of the purchase went very smoothly. I would highly recommend buying a car at this dealership and especially with Wally. More

Parts Department worst customers service I started calling their Parts Department at 3pm. They will just answer please hold. I would for another 20 minutes and gets hang up. On my succeeding I started calling their Parts Department at 3pm. They will just answer please hold. I would for another 20 minutes and gets hang up. On my succeeding calls they would answer and say please hold and then cut off after 20 minutes. From 3 pm to 4:17 pm I was put on a waiting cycle only to be cut off. The worst customer service ever. All I need is ask them if they have a windshield wiper inserts for my daughters Honda CRV. More

Easiest car purchase ever I purchased a 2018 Honda Civic from Steve Calderone and was so pleased with service, price and professionalism. Steve is top notch and came through o I purchased a 2018 Honda Civic from Steve Calderone and was so pleased with service, price and professionalism. Steve is top notch and came through on everything he promised. Dropped in one day and asked for the best price they could offer. Shopped around and no other dealer could beat the price. Returned in 3 days and drove home with my new car. Steve was outstanding. More

Worst service center!!! Rude staff including the manager Sam who was literally yelling at customers in front of other people, impossible to get in touch with or get calls bac Rude staff including the manager Sam who was literally yelling at customers in front of other people, impossible to get in touch with or get calls back regarding status of car, they lie about what's wrong to avoid warranty coverage, they lie about when your car will be ready and then become impossible to get in contact with, charge more than other Honda service centers, don't offer loaner cars, very outdated waiting area with ripped up seating and a old TV and coffee machine. More

Lied about problem being fixed to avoid warranty fix This is about the Service Center: I'm appalled at both the way I was treated and the apparent dishonesty of the service center. Late last fall the air This is about the Service Center: I'm appalled at both the way I was treated and the apparent dishonesty of the service center. Late last fall the air conditioner in our Honda CRV (2011) started to blow warm air when it was warm outside. I took it to our local, trustworthy mechanic who said it was likely the Air Compressor Unit in the car (known to fail in Hondas) and found that an extended warranty covered us. He advised us to take it to the local Honda Dealer Service Center. At the time, the car had fewer than 100,000 miles on it and was under this extended warranty until May 2018. On his advice, I took the car to the dealer on Dec. 1, 2017 to be assessed. They claimed they could not replicate the problem and charged us for the diagnostic and to replace a small "receptor" (or something) - just as a precaution. They said it worked. We trusted them. In late April 2018, when it finally got warm in New York, I turned on the air-conditioner for the first time, expecting it work. It did not. The AC is still blowing warm air when it is warm outside. Knowing, in good faith, that we had taken the car to the dealer to deal with this very issue and that they'd failed to fix it - I took it back to the dealer. I was told that the warranty has expired (this month - May 2018) and that as the car has more than 100,000 miles on it that they will not honor it (it crossed 100,000 this month as well). Never mind that we took their word that it was fixed. The man I dealt with was rude when I tried to re-explain the issue and how his mechanics told us about it being "dealt with." We never used the AC in all the time between when it was "fixed" (which I now, naturally, do not believe) and when we turned it on at the beginning of this month. I now believe this was a clear attempt to avoid replacing an expensive part on our car while it was under warranty. The guy smirked when I said this. I told him I'd be contacting corporate and he said, "you go ahead and do that". I have, for good measure also filed a complaint with the Better Business Bureau. I took the car back to my local, trustworthy mechanic who said AGAIN it is the AC Compressor. It would be $900 to fix it. I would expect Honda to honor - in good faith - the extended warranty on our car and the fact that they failed to fix the problem when we brought it in. More

Used service contract as a bludgeon Was not able to purchase vehicle until I agreed to service contract/extended warranty. Price agreed to was reasonable but then they got their money ba Was not able to purchase vehicle until I agreed to service contract/extended warranty. Price agreed to was reasonable but then they got their money back that way. Would never return. Also somehow 7 years not later they’ve started emailing me without permission. I have asked to be unsubscribed from their email list multiple times. Spammers! More

Misleading Discussed price with sales rep Dan. Was told by him there were no other fees except tax and DMV. Absolutely no added fees including destination. Which Discussed price with sales rep Dan. Was told by him there were no other fees except tax and DMV. Absolutely no added fees including destination. Which I specifically brought up. I called him for several days to find out whenI could get the car and when he finally called back he said there was an added fee of 950.00 destination.Very dishonest. I tried to contact the manager several times but calls not returned. Needless to say I went elsewhere. Went to Honda city Levitown and got an honest price. Sales rep Shauna. More

Really poor after-sale customer service I got a great price on my 2017 Honda here, unfortunately the customer service after the sale is really sub-par. Any time I've asked for the manager, I I got a great price on my 2017 Honda here, unfortunately the customer service after the sale is really sub-par. Any time I've asked for the manager, I either get a sales manager or my sales person. It would seem there is no business manager at this location. I have emailed him twice and have yet to get a response even from a secretary. I'm having ongoing issues both with my trade in as well as the new car I leased and there is no one at this dealership willing to take responsibility. My salesperson is understandably tired of taking my calls, and why shouldn't she be! Her job is done! In the form letter I received, this dealership promises “unprecedented levels of service, convenience, and personalized attention”. Unprecedented indeed ... just not in a good way. I would not recommend this dealership nor will I return here for my next Honda. More

No loaner car!!! I had an 8.15am appt. I dropped my car off than I was waiting in the waiting room. An hour later I asked where is my loaner car what I was promised ov I had an 8.15am appt. I dropped my car off than I was waiting in the waiting room. An hour later I asked where is my loaner car what I was promised over the phone. ( spoke to a woman on Saturday on the phone and she said I'll get a small loaner car!!!!) They said ther is no loaner car on the notes!!!!! So unprofessional. They ask: "what do u need a loaner for???" Because I have a problem with the left rear wheel!!!! Making a grinding sound!!! Such a bad customer service. More

Service sucks I had an appointment which was useless because they took more than two hours to return my car. However they gave me the keys that belonged to another I had an appointment which was useless because they took more than two hours to return my car. However they gave me the keys that belonged to another car. I had to go back inside to get my car's key. I asked to speak to the manager, but he was a real nasty person. He just explain to me that it was ok that they had mixed up my car with someone' s else. So I go to my car and I see that the service light was still on, which in fact could have been that they did not change the oil in my car. I regret bringing my car to this dealer. I hope someone can teach them some kind of professionalism and respect for their job. I would take my car to have it checked again. Not satisfied at all. Never go back again. BE WARE. DO NOT TAKE YOUR CAR HERE. More