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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,338 Reviews

3,338 Reviews of Honda of Valley Stream - Service Center

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December 10, 2023

Price of an ordinary oil change went up drastically And customers was not previously informed . More

by ERROL.JEROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Dec 12, 2023 -

Honda of Valley Stream responded

We understand your frustration, however our cost of a fully synthetic oil change is on par with the pricing at other car service providers. Additionally, all of our customers are asked to sign their work order which indicates all pricing prior to any work being done on the vehicle. They are welcome to turn down service at that time. If you feel you need to discuss this matter further, please contact Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

December 07, 2023

Whole experience was pleasant, waiting area spacious and clean, all service workers were friendly and ready to help. More

by eelrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Honda of Valley Stream responded

We're thrilled to hear that your experience with us was pleasant and that you found our waiting area comfortable and clean. Our team strives to create a welcoming environment, and we're delighted that our service workers were friendly and helpful. If you ever need anything else in the future, please don't hesitate to reach out. Thank you for choosing us!

December 07, 2023

Short and Sweet very nice I was in and out. Everyone was very nice and patient. More

by msdhyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica , Daniel Sanchez
Dec 08, 2023 -

Honda of Valley Stream responded

Glad to hear you had a smooth visit! We aim to make things easy, and our team is always here to help. If you need anything else, just give us a shout!

December 07, 2023

The wait was so long, three hours for an oil change. This could be managed easily. Fortunately, I brought my laptop and did some work. The waiting room is good and coffee was nice. More

by raigaganraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Honda of Valley Stream responded

We apologize for the extended wait time. We take all reviews and comments seriously and are working on shortening wait times.

December 06, 2023

Daniel was very helpful. I had an 8:15 am appointment and was reassured that my vehicle would be ready by 9. I left there couple minutes before. Service was fast and effic More

by mhenry310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Dec 06, 2023 -

Honda of Valley Stream responded

This is what we like to hear. Thank you for the amazing review. We look forward to working with you again. Reach out if you need anything.

December 06, 2023

Customer service rep was friendly and knowledgeable. Service technician who worked on my vehicle left his wire trimmings all over middle console and cup holders. More

by m.mitchell8069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Honda of Valley Stream responded

Thanks a lot for sharing your experience! We're thrilled that you had a smooth and pleasant visit. If there's anything else we can do for you in the future, just let us know. We appreciate your kind words!

December 06, 2023

The best experience I ever had with dealership, Clara has been very helpful thank you. More

by teng725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Honda of Valley Stream responded

We're overjoyed to hear about your exceptional experience! Clara and the team strive to provide top-notch service. Thank you for choosing us, and if you ever need anything else, we're here to help!

December 06, 2023

The dealership was clean and the wait time wasn’t long everyone I dealt with was professional More

by DYMPLES221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Honda of Valley Stream responded

Thanks a lot for sharing your experience! We're thrilled that you had a smooth and pleasant visit. If there's anything else we can do for you in the future, just let us know. We appreciate your kind words!

Dec 07, 2023 -

Honda of Valley Stream responded

Thanks a lot for sharing your experience! We're thrilled that you had a smooth and pleasant visit. If there's anything else we can do for you in the future, just let us know. We appreciate your kind words!

December 05, 2023

Clara Torres do extraordinary work keeping doing it thanks so much for all your help……… More

by cmelendez1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Honda of Valley Stream responded

Thank you for taking the time to review your visit with us and recognize Clara. We look forward to seeing you again. Reach out if you need anything.

December 05, 2023

The intake service person was professional and friendly. In fact, all of the staff I came in contact with were great. My problem with the service dept. is overbooking. Regardless of how minor the repair/ More

by dbratton131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't recall
Dec 06, 2023 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We value our long term, as well as, our future customers. Please reach out to Willie Meija or Antwone Dixon, to directly speak to them further about this matter. Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

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