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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
964 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

15 yrs, 11 mos

Languages Spoken

English English

4.8

964 Reviews

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964 Reviews of Alex Marcel

June 12, 2026

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Employee Rating

An excellent dealership agency. Very honest. I have recommended to my friends and family. Keep it up. More

by AKGYIMAH
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Recommend Dealer
Yes
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June 12, 2026

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GOOD FAST RELIABLE PLEASANT FAIR SERVICE CLOSE TO ME AND A VERY FAIR PRICE TOO More

by MARCELWEINBERGER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones, Mark Skawinsky

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June 08, 2026

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Marcel from service was excellent and glad he had been working there for so long More

by billyboler53
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Recommend Dealer
Yes
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Jun 10, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words! Marcel is a true asset to our team and we are lucky to have him. We will be sure to pass along your feedback to him. Please don't hesitate to reach out if there is anything you need!

June 06, 2026

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Employee Rating

Seem to have an understanding of the different recommendations available to many customers that visit. More

by Dennise
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

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Jun 10, 2026

Honda of Valley Stream responded

Hi Dennise! Thank you for the kind words! We always want to make sure our customers feel informed and that we are finding the best solutions for their needs. Please don't hesitate to reach out if there is anything you need!

June 01, 2026

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Employee Rating

After oil change life was not set to 100%. Tire calibration was out even after 2nd visit. Appointment process is way difficult. Took almost 2 months to get an appointment for just oil change. More

by MEHROZ26
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 02, 2026

Honda of Valley Stream responded

We apologize you time with us was less than satisfactory. Failing to reset the oil life monitor and tire calibration is unacceptable. We will address this internally. We understand this is inconvenient and would like to reset this for you. Please contact our assistant service manager, Tony Vicente, at 516-285-6655, ext. 126.

May 18, 2026

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Employee Rating

Marcel always goes above and beyond to help and make sure we understand any issues the car is having. He is polite and extremely patient. More

by avs10059
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Workmanship
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Service Communication
Recommend Dealer
Yes
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May 21, 2026

Honda of Valley Stream responded

Hi there, thank you for your kind words! We’re so glad Marcel continues to go above and beyond to make sure everything is clearly explained and taken care of. It’s great to hear his patience and professionalism made such a positive impact. Please feel free to reach out if you need anything.

May 18, 2026

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I’ve been going to this dealership for the past 10 years and Alex Marcel has been my go to service advisor for years. Extremely knowledgeable and helpful. Always takes care of any questions and service I ne More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

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May 21, 2026

Honda of Valley Stream responded

Hi there, thank you for your incredible loyalty over the years! We’re so glad Alex Marcel has consistently provided knowledgeable and dependable service for you. It means a lot to have your continued trust and recommendation. Please feel free to reach out if you need anything.

May 18, 2026

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Employee Rating

Service is efficient and car problems are addressed promptly. A summary of services performed is given at conclusion, along with recommendations about what else might be needed in the future. Very help More

by smacg43
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Workmanship
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Recommend Dealer
Yes
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May 21, 2026

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad to hear your service was efficient and that everything was clearly explained, including helpful recommendations for the future. Please feel free to reach out if you need anything.

April 30, 2026

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Employee Rating

Marcel at service is wonderful and listen to all my needs. A/c is working good More

by LFLEMINGPARKER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad Marcel took the time to listen and make sure everything was taken care of properly. It’s great to hear your A/C is working well. Please feel free to reach out if you need anything.

April 29, 2026

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Employee Rating

The job was done on Time. Job performance was excellent. He was extremely courteous and understanding. More

by KISHORESIRCAR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: None

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Apr 30, 2026

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re glad to hear everything was completed on time and that you experienced courteous and attentive service. We truly appreciate your kind words. Please feel free to reach out if you need anything.

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