Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
972 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.8

972 Reviews

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972 Reviews of Alex Marcel

June 30, 2026

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very easy to schedule an appointment. the waiting area is clean and has space for doing work, good snack options generally quick and friendly service, just slower around 12-2 More

by sendsamimamail
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Recommend Dealer
Yes

June 29, 2026

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Briyanna jones was very helpful with scheduling my appointment. She also provided me with good information of what my recall is and how long it would take More

by ez
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Recommend Dealer
Yes
Jun 30, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words! We are glad Bryanna made the scheduling process easy and kept you well informed about your recall. We will make sure she knows you appreciated it. Don't hesitate to reach out if there is anything else we can help with!

June 27, 2026

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The staff are customer friendly and I would recommend any one to them they put their customers first More

by nickelmclaren84
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jun 29, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words and the recommendation! We are glad our team always puts customers first. Don't hesitate to reach out if there is anything else we can help with!

June 27, 2026

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This is the worst experience I had. the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they More

by Danny habib
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Recommend Dealer
No

June 26, 2026

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The dealership completed the required maintenance successfully. The staff acted very professionally. They explained the required work very clearly. More

by pfsqdancer
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Recommend Dealer
Yes
Jun 30, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words! We are glad the team explained everything clearly and got the maintenance taken care of. Don't hesitate to reach out if there is anything else we can help with!

June 16, 2026

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Good experience. All the comfort of home. Wait time was a little longer than told but it was busy. More

by neelie7
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Recommend Dealer
Yes
Jun 17, 2026

Honda of Valley Stream responded

Thank you for the feedback! We are glad you were comfortable while you waited and appreciate your patience on a busy day. We will keep working on our time estimates. Don't hesitate to reach out if there is anything else we can help with!

June 16, 2026

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I followed the dealership’s recommended service at the 33,000‑mile interval for my honda pilot 2025, after which my transmission failed. This outcome is extremely concerning and has caused significant inc More

by WADUDAHMEDCHOWDHURY
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Recommend Dealer
No
Jun 19, 2026

Honda of Valley Stream responded

We are sincerely sorry for the level of service you received; that is simply not the standard we hold ourselves to, and we completely understand your frustration. Please know that a notation has been made on your account, and we are committed to making this right. We genuinely value you as a customer and look forward to the opportunity to regain your faith in us.

June 15, 2026

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Very helpful and honest assistance with car maintenance repairs and recommendations to sustain the best car care. More

by blackbelt513
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jun 16, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words! We always want to make sure our customers have the information they need to keep their vehicles in the best shape possible. We are so glad that came through in your experience. Please don't hesitate to reach out if there is anything you need!

June 12, 2026

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An excellent dealership agency. Very honest. I have recommended to my friends and family. Keep it up. More

by AKGYIMAH
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Recommend Dealer
Yes
Jun 15, 2026

Honda of Valley Stream responded

Hi there! Thank you so much for the kind words and for recommending us to your friends and family! Honesty is something we truly pride ourselves on and we are so glad that shines through. Please don't hesitate to reach out if there is anything you need!

June 12, 2026

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GOOD FAST RELIABLE PLEASANT FAIR SERVICE CLOSE TO ME AND A VERY FAIR PRICE TOO More

by MARCELWEINBERGER
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones, Mark Skawinski

Jun 15, 2026

Honda of Valley Stream responded

Hi Marcel! We will take all of those! Thank you so much for the kind words. We are so glad we could deliver on every front and that you had a great experience with us. Please don't hesitate to reach out if there is anything you need!

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