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Alex Marcel

Overview Reviews (987)

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Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

987 Reviews

Overview Reviews (987)

Dealership Experience

13 yrs, 6 mos

Industry Experience

16 yrs, 1 mo

Languages Spoken

English

4.8

987 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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987 Reviews of Alex Marcel

August 14, 2026

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Employee Rating

From entering to exiting everyone gave five star service thanks 😊 Bryanna for her service and her dedication thanks 😊 Bryanna for her service and her dedication More

by e.y.clarke

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

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August 13, 2026

Dealership Rating

Employee Rating

The dealership is always very helpful and thoughtful when it comes to service. They consistently notify me of changes and updates to my service if needed and always try to remind me of the benefits I have re it comes to service. They consistently notify me of changes and updates to my service if needed and always try to remind me of the benefits I have readily available at the service center. More

by ohsafa.harding

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2026 -

Honda of Valley Stream responded

We truly appreciate the continued loyalty! We are glad the team always keeps you informed and makes sure you get the most out of every visit. We look forward to seeing you again and don't hesitate to reach out if there is anything else we can help with!

August 12, 2026

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Fast work , great job 2 recalls fixed with in hours thanks , would definitely recommend to other clients thanks , would definitely recommend to other clients More

by BAUMAIN77

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Waters, Willie Mejia, Clara Torres, Gary Lin, Kevin Singh, Gabe Peña, Briyanna Jones, Mark Skawinski, Brandon Martinez

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Aug 14, 2026 -

Honda of Valley Stream responded

We appreciate the recommendation! We are glad the team was able to knock out both recalls so quickly. Don't hesitate to reach out if there is anything else we can help with!

August 07, 2026

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Employee Rating

Clara, thank you very much for your service at Honda of Valley Stream Service Center you are very knowledgeable on what to do when every time I bring my car for service you are one of the best service advi Valley Stream Service Center you are very knowledgeable on what to do when every time I bring my car for service you are one of the best service advisor there is at this Service Center and for that thank you very much for going above and beyond for your Customers More

by Yujeshwar Mangar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittany Brown, Jaime Montenegro, Jessica Waters, Clara Torres, Gary Lin, Kevin Singh, Gabe Peña, Mark Skawinski, Brandon Martinez

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Aug 14, 2026 -

Honda of Valley Stream responded

Thank you for the kind words! Clara truly is one of a kind and we are so glad she continues to go above and beyond for you every visit. We will absolutely make sure she sees this. Don't hesitate to reach out if there is anything else we can help with!

August 05, 2026

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Great Service! Highly Recommend ti's losation. Will return for my service needs in the future. Highly Recommend ti's losation. Will return for my service needs in the future. More

by 2dalawrence

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2026 -

Honda of Valley Stream responded

We appreciate the recommendation! We are glad the team delivered and we look forward to taking care of you on your next visit. Don't hesitate to reach out if there is anything else we can help with!

July 29, 2026

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Good Customer Care and Support when I bought my car. . I bought the car in 2018. Am unaware of the current situation . I bought the car in 2018. Am unaware of the current situation More

by LFERNAN160

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Kevin Singh

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Jul 30, 2026 -

Honda of Valley Stream responded

Thank you for the kind words! We are glad your 2018 purchase was such a positive experience. We would love to welcome you back and show you what we have to offer today. Don't hesitate to reach out if there is anything we can help with!

July 23, 2026

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Briyanna Jones and Alex Marcel are two of the BEST reps for any business with which I have dealt. They are honest, patient, knowledgeable and courteous. They are wonderful representations for Honda. The for any business with which I have dealt. They are honest, patient, knowledgeable and courteous. They are wonderful representations for Honda. The only reason I keep purchasing Hondas from the Valley Stream dealership is because of the wonderful service I get at the service center. More

by AUNTIEEMI52

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

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Jul 24, 2026 -

Honda of Valley Stream responded

What a wonderful compliment for Bryanna and Alex! Knowing that our service team is the reason you keep coming back means everything to us. We will make sure they both see this. Don't hesitate to reach out if there is anything else we can help with!

July 21, 2026

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The dealer was very nice, very attentive, and addressed all my needs. He informed me about everything that needed to be done to my car and let me know when the car was ready to go. all my needs. He informed me about everything that needed to be done to my car and let me know when the car was ready to go. More

by SHEILADOVE3

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

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Jul 22, 2026 -

Honda of Valley Stream responded

We are glad your service advisor kept you fully informed and made sure everything was handled to your satisfaction, Sheila! Don't hesitate to reach out if there is anything else we can help with!

July 18, 2026

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He was friendly, informative, efficient. Answered all questions, made good suggestions. He made a stressful visit not so stressful. Answered all questions, made good suggestions. He made a stressful visit not so stressful. More

by sknrfile

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Skawinski

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Jul 20, 2026 -

Honda of Valley Stream responded

We are so glad your service rep was able to put you at ease and make the visit so much more manageable! That is exactly the kind of care we strive to provide. Don't hesitate to reach out if there is anything else we can help with!

July 13, 2026

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Always clean and the staff is always professional. The repairs are always well done and the shuttle service is helpful The repairs are always well done and the shuttle service is helpful More

by JMAUGUSTE28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones, Mark Skawinski

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Jul 13, 2026 -

Honda of Valley Stream responded

We really appreciate the continued loyalty! We are glad the team, the facility, and the shuttle service consistently hit the mark. We look forward to your next visit and don't hesitate to reach out if there is anything else we can help with!