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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,208 Reviews

3,208 Reviews of Honda of Valley Stream - Service Center

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February 11, 2021

I make my appointments with Marcel. I find his vast knowledge of cars very helpful. I can describe what I think may be happening with my car and he is able to explain to me in layman terms why its happ More

by DJONES57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I would like the mechanics to pay better attention. I brought my car in for service and my inspection was overlooked which cause me to receive ticket.
Feb 13, 2021 -

Honda of Valley Stream responded

Hello, thanks for your praise and kind comments about Marcel! Feel free to reach out to us if you need anything. Have a wonderful day.

February 11, 2021

As a loyal and long term customer of this dealership, I was extremely disappointed with changes in the service department. Service took way too long, COVID safety guidelines were not followed, and I recei More

by MRMMRMMRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Willie Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Honda of Valley Stream responded

We apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 516-362-2070

February 10, 2021

I have had some challenging issues with my Honda CRV in the past few months. However, thanks to the patience/hard work of the mechanics and Mr Marcel. My car was repaired. Mr.Marcel kept me informed at eve More

by BAJANJUC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Honda of Valley Stream responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2021

Always a pleasure dealing with the service department. I called ahead because of an issue with my tire and they were able to see me later in the same day. More

by AJ1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen
Feb 12, 2021 -

Honda of Valley Stream responded

Hello, your satisfaction is our top priority. If you're ever in need of more help, please let us know!

February 09, 2021

The staff was friendly and efficient. Marcel took his time to explain the aerobics performed and what would be needed the next time. I will be using Honda Valley Stream for all my HEV services More

by WCOWELL20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Honda of Valley Stream responded

Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2021

Excellent job I received my car back within the time frame Alex told me. And my car is running smoove better then ever. Thank you More

by KAYLADURJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Honda of Valley Stream responded

Hello, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

February 08, 2021

My appointment was last week during the snowstorm. They were able to service my car once they reopened and had it done shortly after I dropped it off. Clara was very helpful and friendly. More

by STINELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Honda of Valley Stream responded

Hi, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Honda Of Valley Stream!

February 06, 2021

Honda of valley is an amazing service center, the staff offers great customer service the waiting period is excellent and not to mention the feeling of the vehicle when driving after a service things feels More

by Oscar
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Honda of Valley Stream responded

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future

February 04, 2021

Clara always looks out for my wife and myself She update on time for future work work on the Pilot and a price check for service More

by Rlacey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Honda of Valley Stream responded

We're happy you found Clara to be so supportive during your experience here at Honda Of Valley Stream. Feel free to reach out to us if you need anything. Have a wonderful day.

February 04, 2021

Honda of valley is an amazing service center, the staff offers great customer service the waiting period is excellent and not to mention the feeling of the vehicle when driving after a service things feels More

by CARLTON.SMITH0391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Palmer
Feb 09, 2021 -

Honda of Valley Stream responded

Hello Oscar, we are so happy to read such a great review about Honda Of Valley Stream! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for the recommendation, and have an amazing day!

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