Honda of Watertown

Chris was very helpful in assessing my needs and budget for buying a used car for my growing family. I ended up with a great used 2009 Civic at a good price. The certified warranty impressed me and was a h for buying a used car for my growing family. I ended up with a great used 2009 Civic at a good price. The certified warranty impressed me and was a huge factor in my decision. Chris followed through on his promises to meet my expectations for repainting certain areas of the car as he promised during our sales interaction. After having the car for a month, it runs great and the whole team at Watertown Honda including the manager Jim has been really resourceful, courteous and friendly in answering all my questions. They are a reliable used sales group that sticks to their promises and values their customers overall satisfaction. I highly reccomendations Chris and the whole Honda of Watertown team. More

Jorge Carrera and Chris Hansen where both very friendly and helpful. It was a pleasure to have met them. I would recommend Honda of Watertown to family and friends. and helpful. It was a pleasure to have met them. I would recommend Honda of Watertown to family and friends. More

Would I recommend this dealership - No. My previous post should have had no. Pressured and untruthfulness is this dealership motto. I wanted to test drive the Honda Civic and wanted to know what type of should have had no. Pressured and untruthfulness is this dealership motto. I wanted to test drive the Honda Civic and wanted to know what type of deal I could get. I was told that I was receiving a discount because I know an employeed. The discount was less than whatI was offered at another dealership. I was told that the 0.9% percent financing would end on Sept. 4. Definitely not true since I still hear the 0.9% financing on the radio. I wanted to come back but was pressured into buying and taking the car on the same day. Not happy with the whole experience. I was not given the option of getting the VIN number etched on the windows. This was tagged on and saw it after a closer look at the contract. The finance person did not even go line by line with the contract as I've experienced with other dealships. I stopped by a week later to speak with Mr. Verini but he was busy, I left a voicemail message which is yet to be returned. I know I should have just walked out and not closed the deal. What bothers me is the untruthfulness of the supped deal I was getting and the low finance rate ending on Sept. 4. I would not recommend this dealership to anyone. Worse experience ever - this is my fourth new car from different automakers and this has been the worse experience ever. It has turned me off of purchasing another Honda in the future. More

The experience was wonderful! Phil treated us like family! He made us feel welcome and did not string us along. We highly recommend Phil Verini to make your experience as wonderful as ours! family! He made us feel welcome and did not string us along. We highly recommend Phil Verini to make your experience as wonderful as ours! More

Jim approached us right away and was very helpful in showing us different cars. After our first visit, he continued to check in with us, offering to help us make a decision regarding purchasing a new c showing us different cars. After our first visit, he continued to check in with us, offering to help us make a decision regarding purchasing a new car. Very professional and friendly. I would highly recommend this sales consultant as well as this dealership. More

Went driving around, not sure what kind of car I wanted to replace a lease with. Stopped in Honda of Watertown to peruse the used car lot after going to another dealer. Saw the used CRV, I could not believ to replace a lease with. Stopped in Honda of Watertown to peruse the used car lot after going to another dealer. Saw the used CRV, I could not believe the prices on them. Chris Hansen came out, introduced himself, let us take one for a test drive. My wife and I were sold after that. Chris was able to get me out of my lease and into a 2008 CRV with all the bells and whistles at a reasonable price. I could not be pleased more. I think this was one of the only times after buying a car (used or new) that I didn't feel like I was taken advantage of. Thank you Chris! I will pass the word around about Honda of Watertown. More

This was my first experience purchasing a car from a dealership, so I was a little nervous and hesistant. I was greated promptly by Chris, and given all of the friendly and helpful advice I could've ask dealership, so I was a little nervous and hesistant. I was greated promptly by Chris, and given all of the friendly and helpful advice I could've asked for. Unlike the stereotypical used car salesmen, Chris wasnt pushy, sketchy, or gimicky. I loved the friendly atmosphere of the dealership and I immediately felt at home with everyone. When things with financing didnt go exactly as planned, Chris and the team were more than happy to accomodate, and assist me in making an even better choice then originally planned. My father who helped me through the whole process was extremely impressed with the sincerity and knowledge of the staff at Honda of Watertown. Myself and my father would proudly recommend the dealship, and especially the sales expertise of Chris to anyone looking to purchase a new or used car. Thanks again guys! More

Phil was simply wonderful to work with in every aspect of the five hour long process of obtaining a new car. He even gave us lunch (Chinese food!!) and dessert (chocolate mousse cake and carrot cake!!) which the five hour long process of obtaining a new car. He even gave us lunch (Chinese food!!) and dessert (chocolate mousse cake and carrot cake!!) which was very much needed and appreciated. My husband and I would highly recommend Phil and Honda of Watertown. More

This was the best experience I have ever had purchasing a new vehicle. Chris Hansen is friendly, conscientious and courteous. He's an asset to the dealership. new vehicle. Chris Hansen is friendly, conscientious and courteous. He's an asset to the dealership. More

I have to say this is Honda of Watertown is The Best Honda dealership by far in the state of Connecticut. I leased a Honda pilot back in 2008 with Executive Honda in Wallingford ct as it was convenient Honda dealership by far in the state of Connecticut. I leased a Honda pilot back in 2008 with Executive Honda in Wallingford ct as it was convenient and close to home. Back in 2008 I felt the service was okay at Executive however they didn't do anything out of the ordinary in my opinion to make my first lease experience memorable. At the end of the lease I decided to look at leasing a new Honda pilot and I returned back to Executive Honda again for my new car. initially was working Tavia with Internet sales. She was awesome! It was the finance department that made me look either into another make vehicle to lease or look at another Honda dealship. Just to be clear here it was the personality of one of the finance gentleman in that area. I can not remember his name however I do recall his behavioral actions while I was sitting outside looking at him throwing his hands up in the air and waving them around while he was talking with Tavia after he inspected my vehicle. He appeared to be very cocky,unfriendly and short in his responses when I asked him about the return. It was as if he was doing me a favor by returning the vehicle and getting me into another one. It also appeared as if he may of Ben arguing with Tavia about it. When I questioned Tavia on it she responded professionally and said that the refinancing had changed a bit due to having 500 miles more than what they thought I had. It didn't make sense as I had given her the exact mileage when the original prices were worked up. I left the dealership questioning what had just happened and after seeing the finance department I was disappointed. Even more so when I didn't get a callback from them on my return. I then started shopping again but my heart was with Honda. I have an 11 year old and safety is key. I did my research and I know as far as reliability and safety Honda is within my budget and rated highly for both. I then turned to Honda of Watetown and I will say I was a bit frightened until I talked with Phil Verini. I said nothing about my experience with the previous Honda dealship. I explained my dilemma to him with my return as well my desire to sell a vehicle I recently acquired due to a divorce. Phil asked me a few questions and then asked me to come in. What really took me by surprise is he took my word for everything he asked and didn't make me jump through any hoops that were not necessary. He asked me specially what I wanted and he got the deal done. His explanations and follow through on this deal were flawless. Both he and Mike Canty were very sincere and genuinely kind from beginning to end. What makes this a very memorable experience for me is that I was dealing with a very difficult personal and emotional situation at the time and I just needed to secure a vehicle and move on to other things I needed to get it done. I would highly recommend this dealership to anyone and will be stopping back in to share my exceptional customer experience with the owner. Kudos to Jon lorensen and his staff. More