Honda of Watertown

The transaction involved in leasing my Honda Crossover was thoroughly pleasant. Each member of the Honda staff/team with whom I came into contact was helpful and courteous. Special and honorable mention g was thoroughly pleasant. Each member of the Honda staff/team with whom I came into contact was helpful and courteous. Special and honorable mention goes to Phil V……… His attention to detail was painstaking , he was patient and knowledgeable and did everything humanly possible to consummate the sale in a way that satisfied my every concern and answered every question I posed. He is a terrific salesman and a credit to Honda of Watertown, just a great all around guy, who makes you believe he is generally interested in your well being, what is best for you. I hasten to add he was quite persistent when I was wavering ,but, even in that regard, he struck just the right balance. A couple of days in and I very happy with my lease. Tim Moynahan More

Fast ,honest and to the point ,definitely workable.Phil will go the extra mile. Too bad his sales manager did not do the same-I spent 4 hours there without any acknowledgement on his part. will go the extra mile. Too bad his sales manager did not do the same-I spent 4 hours there without any acknowledgement on his part. More

Another great job by Carlos!!! He excels at proactively keeping me updated with the status of my car. Specifically, I appreciate how he is able to recommend services and repairs to optimize the use of lab keeping me updated with the status of my car. Specifically, I appreciate how he is able to recommend services and repairs to optimize the use of labor, thereby reducing my cost. For instance, while performing a routine break replacement they discovered that the left rear wheel bearing had to be replaced. If I authorized the repair, the labor costs would be greatly reduced because they were already working on that section of the car. Plus there would not be a separate diagnostic fee since they discovered the problem in the course of making a repair. Naturally, I authorized the bearing repair and I’m delighted with all the work and service. In fact, I usually play books-on-tape while driving to work, but today I just wanted to listen to my car run. I truly feel like a strategic partner / client in the care of my car with Carlos, not just a customer. More

Great to deal with, was in new car same day. Service Dept. is top notch. Salesman and Sales manager understood my needs and met them exactly. Dept. is top notch. Salesman and Sales manager understood my needs and met them exactly. More

I HAVE GIVEN THE ABOVE RATING FOR HONDA OF WATERTOWN BECAUSE I HAVE BEEN WITH THEM FOR YEARS. I HAVE BOUGHT 3 CARS FROM THEM, SERVICES THEM ALL AT HONDA OF WATERTOWN AND ALSO WHEN IT WAS J THOMAS HOND BECAUSE I HAVE BEEN WITH THEM FOR YEARS. I HAVE BOUGHT 3 CARS FROM THEM, SERVICES THEM ALL AT HONDA OF WATERTOWN AND ALSO WHEN IT WAS J THOMAS HONDA OF WATERTOWN. I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THE DEALERSHIP, PEOPLE I WORKED WITH ESPECIALLY THOSE LISTED ABOVE. I HAVE SENT FRIENDS AND RELATIVES THERE AND WILL CONTINUE TO DO SO. THANK YOU. More

Phil Verini was very informative, accommodating and friendly. He found the exact car I wanted. All questions and concerns were answered in a professional manner. friendly. He found the exact car I wanted. All questions and concerns were answered in a professional manner. More

We recently bought a new Honda from this dealership. First of all we are completely happy with the car! The experience with the staff in this dealer: not soo much. First, Please do your homework First of all we are completely happy with the car! The experience with the staff in this dealer: not soo much. First, Please do your homework before setting foot on this dealer lot. Second, be aware that there are other Honda dealers in CT that as of a couple weeks ago have lower conveyance fees than Honda of Watertown. Third, staff at this dealer plays good cop/bad cop. They will use the “Friend” card on you to make you feel guilty, but then have no shame in sneaking hidden costs into the contract that’s up to you to find & then force them to rip it up & re-write. Is it possible to buy a good car here? Yes. But you will have to be on guard & fight tooth and nail to get the best deal in the area from them! If you relax for just a moment = they will pounce on you! (it is a business after all). So please, do your self the favor & shop around first, be a smart shopper. If you choose this dealer, you need to be prepared to fight for a fair price. If this isn’t too important for you = then you will be just fine. More

Philip did an excellent job quickly locating a car that met our needs. He also worked as a valuable intermediary as various problems arose. Without him we would have left and purchased a car elsewhere. met our needs. He also worked as a valuable intermediary as various problems arose. Without him we would have left and purchased a car elsewhere. This was our 6th purchase at this dealership (4 new & 2 used) and the most difficult. There seemed to be a reluctance to accept a pre-approved loan from Bank of America. We used Bank of America because Honda of Watertown was listed as a "qualified dealership" under their program. I presented the pre-approval letter form Bank of America, which detailed dealer instructions and was told that I would have to get a check from BOA. After about 20 minutes, the finance department (or manager) figured out how to submit this to BOA for payment. We then scheduled the car for pick up the next day with a reminder to bring the balance of the money and the license plates (transfer). When I arrived the next day at my scheduled time, I was kept waiting for approximately 20 minutes before finally seeing the finance manager (not sure of the title, but he did all of the paperwork). I was told that they would not accept a personal check. Come on. 5 previous purchases, all on personal checks, 3 for full payment and one check drawn on a Maryland bank (my father-in-law's gift to us). We have been at the same address and bank for the last 24 years. Another 20 minutes passed before the check was finally accepted. At this point, Philip is giving us a tour of the car, manuals, meeting with Dave Elwell while the title is being produced. Just as Philip is handing me the keys, a booming voice (the finance-paperwork guy) from across the showroom shouts, "Don't release the car!"! I felt like a criminal. It seems that the car was a lease buyout and it would take a week or two to get the title issued. Shouldn't someone have known this before the car was offered to me for sale? Was it really necessary to shout across the entire showroom? Once again, Philip saved the day and had Dealer plates put on the car so that I could finally drive it home. Philip has been extraordinary throughout the process. I answered that "Price" was only good. I anticipated negotiating to a lower price but fully understand the effects of the earthquake in Japan on supply and demand. The price was fair. Honda of Watertown remains high on my list for their excellent maintenance department and having dealt with Dave Elwell for many years. Repairs are not cheap, but you can always leave with the confidence that they have been done correctly. Please view my comments as constructive criticism designed to keep Honda of Watertown as a premier dealership. More