Honda of Watertown

New car purchase was very easy. Very friendly, courteous and knowledgeable staff. Very easy to talk to. Chris was a great help to us! Jason was also a great help to us through the wh Very friendly, courteous and knowledgeable staff. Very easy to talk to. Chris was a great help to us! Jason was also a great help to us through the whole experience! More

Fool me twice Over the past 25 years I and members of my g=family have bought mostly new (and a few used) cars from Honda of Watertown CT. Another driver rec Over the past 25 years I and members of my g=family have bought mostly new (and a few used) cars from Honda of Watertown CT. Another driver recently hit the car we most recently bought there. I requested that the insurance company let us use the body shop at Honda of Watertown for repairs. They agreed. From that point on, the experience was unprofessional. Long delays. Little to no communication from Honda of Watertown. A call to the service department on a recent Friday resulted in our being told that the car would be ready later that day or the next morning. All our follow up calls were punctuated with "the service manger handling your car is on vacation now." Eight days later we picked up the car.The actual work appears well done. But the service is laughable. At the same time, a 2009 Odysee we bought used about 7 years ago from Honda of Watertown (we were told it had been their own customer courtesy vehicle) had some paint damage from a piece of plastic that kicked up on the hood on I'95. Within a few days of that scratch to the paint, the van's paint began to peel off in sheets. It appears that the car was repainted before they sold it to us. I have never seen paint come off in sheets. A local auto body dealer wondered aloud what happened to the van before they painted it and resold it to us as 'lightly used.' All around disappointing. More

Terrific Service Department!!! Brought our 2018 CR-V in for some cosmetic service today, 6/12. The Service writer, Mason, could not do enough for me. He updated me every hour and Brought our 2018 CR-V in for some cosmetic service today, 6/12. The Service writer, Mason, could not do enough for me. He updated me every hour and the work was completed with excellent results. The Detail Department performed 110%. The work was perfect. Even some of the sales people got involved to a lesser degree but were still interested in my outcome. Overall, a pure pleasure to deal with the Service department and the entire dealership. We are on our 4th Honda purchased from here and hope to continue so in the future. THANK YOU!!! More

Certified Pre-Owned Went to Watertown Honda to help my son with his first car buying experience. Because of the time we called ahead to make sure the car was ready. When Went to Watertown Honda to help my son with his first car buying experience. Because of the time we called ahead to make sure the car was ready. When we showed up we had 1:15 to closing. Steve Flipper Gronowski was our salesman. Extremely knowledgeable and very helpful. Great personality and not pushy at all. We went for test drive my son loved the car and then we started negotiations. The Team there was awesome. Gave us a fair price for the trade in, negotiated a fair and reasonable price for the purchase and knowing that it was his first car purchase they took time to explain all of the financial information and options. It was one of if not the best car buying experiences I have been through. Highly recommend this team. They are a great and I appreciate their willingness to help. Everything done in 1:30 mins and we drove the car home. More

Questionable business ethics Beware of this dealership. Their business practices are questionable. They purposely misquote to get you in the door. Watch out for the sales represen Beware of this dealership. Their business practices are questionable. They purposely misquote to get you in the door. Watch out for the sales representative Danielle. More

Excellent service Employees were knowledgeable, friendly, and, efficient. Made buying a new car a pleasant experience. Had additional service done to car (heated seats Employees were knowledgeable, friendly, and, efficient. Made buying a new car a pleasant experience. Had additional service done to car (heated seats installed) after picking up, and service department was great as well. More

great Purchased a used Nissan pick-up I had the pleasure of dealing with Ben(Big Ben) He did an outstanding job. He knew everything about the vehicle. He ex Purchased a used Nissan pick-up I had the pleasure of dealing with Ben(Big Ben) He did an outstanding job. He knew everything about the vehicle. He explained everything to me about the dealership, It was a great experience will be there soon with my wife. Keep up the good work Thanks again, Steve Macary More

Oil change visit Brought my car in for routine oil change maintenance and was greeted by Mason in service. Mason was very friendly and got us in quickly. He was very Brought my car in for routine oil change maintenance and was greeted by Mason in service. Mason was very friendly and got us in quickly. He was very professional and explained what are tires and brakes measured at and didn't try and sell us anything we did not need. Service was very quick and didn't have to wait long at all for the service to be done. Great dealership would highly recommend and can not beat the $39.95 special anywhere. More

Resale Finance Manager is a Crook I bought my Honda Pilot from the Watertown dealership. The resale manager Brandon Hines not only provided me with a false carfax report he also SOLD I bought my Honda Pilot from the Watertown dealership. The resale manager Brandon Hines not only provided me with a false carfax report he also SOLD me a car that he said had a navigation system in it in which it didn’t.. little did I know. I was told by Mr. Hines to call him once I got home to setup THE APP FOR NAVIGATION IN WHICH the 2016 Honda Pilot EXL interface isn’t compatible with. This Honda Pilot came off a lease in which the car was serviced at this dealership.. How can they not see any damage with all these”50 point inspections??? I will NEVER SEND ANOTHER CLIENT YOUR WAY.. Shame on you Watertown Honda.. More

Great job! Justin and the finance team found an option that got me out of a tough spot with a lease. They were professional and made the process relatively painl Justin and the finance team found an option that got me out of a tough spot with a lease. They were professional and made the process relatively painless. More