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Honda of the Avenues - Service Center
Jacksonville, FL
3,069 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,069 Reviews of Honda of the Avenues - Service Center
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March 21, 2019
Top notch Josh continues to give our fleet of business cars top notch service whenever we have an issue or they have routine maintenance needed. Communication Josh continues to give our fleet of business cars top notch service whenever we have an issue or they have routine maintenance needed. Communication is key for us when we have a car out of service and not out in the field so Josh makes sure to advise us of time frames with updates so we can plan accordingly. More
by Woo-tan
Employees Worked With
Josh Stodel
March 19, 2019
They tried to defraud us. My wife dropped off her Honda Pilot at the service dept. Her air conditioner wasn't blowing cold air right away when she turned it on. Sometimes it wo My wife dropped off her Honda Pilot at the service dept. Her air conditioner wasn't blowing cold air right away when she turned it on. Sometimes it would take 3 min sometimes 5 min before it would blow cold air. Once it turned on it was cold. They had the vehicle for a short time before contacting her. They told us they had performed a dye test for leaks that costs $250 and determined that she needed a new compressor, new condenser, and so on and so on. To the tune of $1950 worth of part and labor to fix the problem. I didn't think it was right for them to do a leak test on a system that was blowing cold air. I told her I felt we had been scammed and didn't need the test. So we took it to another dealer and the story was very different. The other dealer told us that the system was fine. There was a $24 relay that had been physically broken. I'm assuming this is why the air conditioner stopped working all together after we picked it up from Honda on the avenues. The other dealer charged us $100 to replace the relay, that had been physically broken, and recharge the system. The air conditioner works great. DO NOT TAKE YOUR CAR TO HONDA ON THE AVENUES. You've been warned. More
by RJ
Employees Worked With
Bill Rogers Jr., Josh Stodel
March 17, 2019
Brittany was very professional. She made sure my CR-V was i Great service! Brittany was an excellent good service rep. My CR-V got good service, and I was able to use my coupon. I would recommend the service Great service! Brittany was an excellent good service rep. My CR-V got good service, and I was able to use my coupon. I would recommend the service department. More
by Pheenie Dahl
Employees Worked With
Brittany
March 16, 2019
Pleasant, helpful, timely Scott Cavoores (Service Advisor) was wonderful. Thoroughly explaned service provided, printed out and reviewed service contract with me. Excellent ser Scott Cavoores (Service Advisor) was wonderful. Thoroughly explaned service provided, printed out and reviewed service contract with me. Excellent service experience, and I highly recommend. More
by DSBeighley
Employees Worked With
Scott Cavoores
March 14, 2019
high quality dealership I have never been disappointed with Honda of the Avenues. My wife and I have purchased three new Hondas and alway have service performed there as wel I have never been disappointed with Honda of the Avenues. My wife and I have purchased three new Hondas and alway have service performed there as well. Knowledgable and articulate staff, and the job is done rapidly. More
by A boy named sue
Employees Worked With
Kristal Knight, Josh Stodel
March 11, 2019
Very personable employee Scott was very helpful and constantly kept me in the loop regarding my service much appreciated. He was understanding in the time constraints that I h Scott was very helpful and constantly kept me in the loop regarding my service much appreciated. He was understanding in the time constraints that I had in order to get my service done More
by Fred
Employees Worked With
Scott cavoores
March 10, 2019
Good experience Had good experience for service department. Just one thing, There was no lady ( or person ) at the desk ( inside ) to rent a car during service so I w Had good experience for service department. Just one thing, There was no lady ( or person ) at the desk ( inside ) to rent a car during service so I waited for awhile. one gentle man came and proceed for rent a car. Thanks. More
by AR
Employees Worked With
Josh Stodel
March 08, 2019
Very clear and efficient Very good service, polite, efficient. Easy to make appointments and easy to discuss options. Friendly also. Work at expected level for a dealership. Very good service, polite, efficient. Easy to make appointments and easy to discuss options. Friendly also. Work at expected level for a dealership. Happy to continue. More
by ghali
Employees Worked With
Josh Stodel
March 05, 2019
Very detailed Bobby made sure I was up to date on everything. He took the time to explain why each item should be maintained. He never pushed me to have anything do Bobby made sure I was up to date on everything. He took the time to explain why each item should be maintained. He never pushed me to have anything done More
by Ed b
Employees Worked With
March 04, 2019
In and out in a flash This is my 6th time taking my CRV in for an oil change and despite it being a Saturday afternoon the speed of completion far exceeded my expectations. This is my 6th time taking my CRV in for an oil change and despite it being a Saturday afternoon the speed of completion far exceeded my expectations. The individual who checked me in was extremely friendly/courteous and Josh checked me out and couldn't have delivered better customer service. I was in/out in @30 minutes and this pleasantly surprised me. I hadn't exactly had the greatest experiences on past visits, but this time they nailed it. Congrats Honda service team! More
by DPM
Employees Worked With
Josh Stodel
