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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,036 Reviews

3,036 Reviews of Honda of the Avenues - Service Center

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June 17, 2017

Issues Resolved As Needed I have always been given reliable information and all repairs have been successful. Time estimates have always been accurate and the service staff ha More

by Splos Entity
Recommend Dealer
Yes
Employees Worked With
Bob Mandele
June 17, 2017

Josh is AMAZING! Both Josh and one other employee (forgot the name, sorry) were so sweet, helpful, and even funny! Great experience overall! Would definitely come back More

by TheVikingBean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was one other man who helped me, I don't remember his name but Josh will know., Josh Stodel
June 15, 2017

Great Job! I had several lights blinking on my dash - services B, 1 and 3 were all needed plus a patch in one tire that had a nail. I was in and out very fast, More

by asalvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2017

Came to scheduled appointment to fix safety recall. Once my safetyvrevall was identified as critical. Service representative Bobby won't allow me to leave with car BUT he explained why and he immediatel More

by Poncepower66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2017

Exceptional Service Experience I love pulling into the bays for service being met by the same service manager and being on a first name basis! Josh is always gives the service neede More

by TiffaFl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Stodel
June 13, 2017

This service experience saved my loyalty Ryan took good care of my service request in a timely manner. My first service appt with my new Honda, at your dealership was awful. I was forgotte More

by Carolyn O Hebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Eslan
June 12, 2017

Great Very good service. Exceeded my expectations. Waiting room very friendly. Check in was quick and we were kept informed. Free water and coffee was appre More

by Mclev2147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Stodel, Will Morales
June 12, 2017

Good Experience! Good experience. The service dept is very nice to deal with. Ryan was very friendly and professional. I was in and out in just a little less than an More

by wiss4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
June 12, 2017

2007 Oil Change with Bobby Bobby was great to work with -- he confirmed that we still had some work to complete from our last visit -- infirmed original price quoted and include More

by jane0610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 12, 2017

Mirror issue I took my civic in for a mirror issue, because it was still under warranty, and was told the issue was due to damage on my end. I did not recall hitti More

by Ajay Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
scott
Jul 06, 2017 -

Honda of the Avenues responded

Hi Ajay, sorry you had a bad experience with our service department. Please correct me if I am wrong...the problem was a mirror? Can you please let me know who you dealt with? Not that it matters as far as this repair goes, but did you purchase your car from us? I will speak to our service manager and see what I can find out. We will always, within reason, take our customers side. I will help if I can. Please email me at chip.hill@lousobh.com. Thank You. Chip Hill, Marketing

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