Honolulu Buick GMC - Service Center

Work (standard service and Safety Check) was done on time as promised. Service Advisor "Irene" was polite and helpful. It was important that the time schedule was met as we had another appointment to get to. as promised. Service Advisor "Irene" was polite and helpful. It was important that the time schedule was met as we had another appointment to get to. More

Horrible service! Wish the Service Dept was as efficient, friendly & reliable like the Sales people when I purchased my vehicle Buick and Cadillac vehicles. They NEVER call back when we leave messages, they friendly & reliable like the Sales people when I purchased my vehicle Buick and Cadillac vehicles. They NEVER call back when we leave messages, they NEVER answer their phones, I always have to call the Sales Dept and have someone walk over to the Service Dept just to get someone from the Service Dept on the line. Oh yeah and did I mention they NEVER NEVER NEVER return phone calls when a message is left and we left NUMEROUS messages with MULTIPLE Service Dept associates. On 2 separate occasions we took our Buick in for the same issue. The first time I took it in I had to wait (while my car was on the lot the whole time) 2 weeks for them just to do a diagnostic. Then by the 3rd week there was a storm and they told me I needed to come and pick up my vehicle (the work was NOT even started yet) and remove it off of their lot because they didn't want to be liable for any vehicles that weren't already being serviced on their lot. So my vehicle was on their lot for over 3 weeks and NOTHING happened. THEEEENNNNN to top it off I needed to pick up my vehicle and had to RESCHEDULE for ANOTHER appointment, which the next available was 1 month later, to bring my vehicle back in to fix the same things. The entire 3+ weeks my vehicle was on their lot they never had a loaner available for me. The service person I worked with PROMISED me that when I brought my vehicle back he would definitely have a loaner for me to use while me vehicle was being serviced by them. But OF COURSE that NEVER happened. I brought my Buick back for the 2nd time and the service person I had the 1st time was no longer there (yes huge turn around at this location / position) and I was told they couldn't honor ANY thing he promised me. As if the 1st visit wasn't horrible already now on this 2nd visit my car was on their lot for again almost 2 weeks before they got a diagnostic done (no follow up with me, they did not return any of my phone calls / messages) .... AND of course no loaner available for my family and I to use. My vehicle was on their lot for almost 3 MONTHS and they had NO LOANER for me to use the entire time, nor did they offer me any rental options. I love my Buick and Cadillac vehicles but I HATE having to take my vehicle(s) in to the Service (Service-less) Dept. More

Long warranty repair(7) days. Car returned completely well, cleaned and detailed. Happy. Will return and do for reular maintenance. Service writer could have kept me more informed. well, cleaned and detailed. Happy. Will return and do for reular maintenance. Service writer could have kept me more informed. More

I went in for an oil change. The service was done on time and the car came back clean and to my expectations. The dealership also provided a comfortable place to wait. time and the car came back clean and to my expectations. The dealership also provided a comfortable place to wait. More

The service writer was very helpful, knowledgeable, and kind. The oil service and tire rotation service was fast. At the parts department exercise was very helpful to get the parts I was looking for. kind. The oil service and tire rotation service was fast. At the parts department exercise was very helpful to get the parts I was looking for. More

The care was absolutely gorgeous when I received it. My family and I were very happy. Thank you Honolulu Buick GMC for your early Christmas Gift to my family. I was crying for joy. God Bless you all. family and I were very happy. Thank you Honolulu Buick GMC for your early Christmas Gift to my family. I was crying for joy. God Bless you all. More

Got a 2020 SIerra At4 from this place thanks to Shawna. She was very helpful and made the car purchasing very easy. When I went to the dealership for a test drive, she had the truck ready to lookin nice a She was very helpful and made the car purchasing very easy. When I went to the dealership for a test drive, she had the truck ready to lookin nice and clean. Overall great experience at this dealeship. Also got the truck for an awesome price. I was in the market in looking for a car for over 2 months so I did my homework about pricing and all that stuff. Trust me I got this truck for an AWESOME PRICE. CostcoAutoProgram also helped with that. Just to put a cherry on top also won a raffle that got me a YETI COOLER, 2 YETI Flask, A yeti hopper 8 a portable grill and stand. Almost $1k worth!!! Thx again Shawna and Gmc Honolulu for the great car buying experience!! More

Great service as always with GMC Cadillac Honoloulu I want to thank my excellent service girl Tiana she is on top of everything and makes Gmc Cadillac a betttr place to service all my cars! Thank you s I want to thank my excellent service girl Tiana she is on top of everything and makes Gmc Cadillac a betttr place to service all my cars! Thank you so much for your excellent service and I really appreciate everything you do to make Service’s my to my cars smooth and quick!!!! I love my shuttle service also always on time and the best customer service on the island!! More