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623 Reviews of Honolulu Buick GMC - Service Center
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March 21, 2023
I appreciate Irene and the hard work she does to keep this Honolulu location running. Unfortunately it’s almost impossible to have an answered phone call because she is on her own basically. I’m particul this Honolulu location running. Unfortunately it’s almost impossible to have an answered phone call because she is on her own basically. I’m particularly not happy with the lack of loaner vehicles available when work is being done on my car. I appreciate that the coffee station is well stocked and clean however I would appreciate more that Irene had more help so she didn’t seem like she was in a constant rush trying to deal with you as a customer. I have put in a lot of money to purchasing my Yukon at this locations but the lack of workers in the service department frustrates me when trying to book my car in for anything and have it done in a timely manner. 5 stars for Irene but 3 stars for the lack of support she gets. More
by LAULU83
Verified CustomerEmployees Worked With
Irene Nicholson
Helpful March 21, 2023
The service manager Ashley, and the service advisor Irene are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their w are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their work is such, and even though they chose that line of work, it is nevertheless extremely difficult to speak to people nicely while being spoken to discourteously. Especially on a Saturday!! Suffice to say that with all that was going on that day, Irene and Ashley, who helped with an entirely different matter that is way too long to type here, deserve your respect and thanks for restoring my faith in GMC service. In service departments in general, and specifically this GMC here in Honolulu. More
by KUDANIELS
Employees Worked With
Irene Nicholson, Ashley Iwasaki
March 21, 2023
Nick was polite and professional. We appreciated his service in finding us a vehicle. There was a communication error with our purchase, but we are understanding and will continue to We appreciated his service in finding us a vehicle. There was a communication error with our purchase, but we are understanding and will continue to be loyal clients to this dealership. Mahalo More
by KEAOHANA
March 20, 2023
Need to improve on customer service. Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative th Calling customer for an update is a must. Oh and there must be change in answering the phone. It’s so hard to get a hold of a sales representative there. More
by kawohi08
March 19, 2023
Dante wasn’t sales person and he was very knowledgeable about the 2023 Cadillac ct6 about the 2023 Cadillac ct6 More
by RANDALL.MOUDY
March 18, 2023
Had a great time there service was excellent Irene was nice and helpful tech was on it nice and helpful tech was on it More
by unclebully51
March 18, 2023
The Buick gmc dealership near HNL Airport is a mid size dealership and the people working there is very nice and helpful, me as a so to speak lone wolf with not much money and a crapy trade in for a car, t dealership and the people working there is very nice and helpful, me as a so to speak lone wolf with not much money and a crapy trade in for a car, the sales rep. work a miracle for me. all I can do is say thank you very much.. More
by STEGASAUR55
March 16, 2023
Kept me informed and updated me when my car would be ready to be picked. ready to be picked. More
by EDWHITE2724
March 14, 2023
Traded in a Silverado 5. 3 Custom, came out with a Sierra 3.0 AT4. Andrew help with with everything. Staff was great, would recommend anyone who willing to get a newer vehicle 3 Custom, came out with a Sierra 3.0 AT4. Andrew help with with everything. Staff was great, would recommend anyone who willing to get a newer vehicle. Thanks again GMC Honolulu More
by AROMAN257
