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Honolulu Buick GMC - Service Center

Honolulu, HI

4.1
310 Reviews

310 Reviews of Honolulu Buick GMC - Service Center

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December 16, 2020

Work (standard service and Safety Check) was done on time as promised. Service Advisor "Irene" was polite and helpful. It was important that the time schedule was met as we had another appointment to get to. More

by georgebates
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Honolulu Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

Horrible service! Wish the Service Dept was as efficient, friendly & reliable like the Sales people when I purchased my vehicle Buick and Cadillac vehicles. They NEVER call back when we leave messages, they More

by DT24
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Samantha Earl
Dec 16, 2020 -

Honolulu Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please feel free to reach out directly. COVID has limited inventory for loaner vehicles and we've had a reduced staff to exercise caution and maintain safe distances. Thank you for being patient as we navigate the obstacles this year has presented. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

Long warranty repair(7) days. Car returned completely well, cleaned and detailed. Happy. Will return and do for reular maintenance. Service writer could have kept me more informed. More

by JAYVINTON
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Dec 17, 2020 -

Honolulu Buick GMC responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

I went in for an oil change. The service was done on time and the car came back clean and to my expectations. The dealership also provided a comfortable place to wait. More

by SUPERTIGER
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Dec 17, 2020 -

Honolulu Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

The service writer was very helpful, knowledgeable, and kind. The oil service and tire rotation service was fast. At the parts department exercise was very helpful to get the parts I was looking for. More

by DEJESUSCRUZ98
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kalaiokekakahiaka Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Marks, Jeff Williams
Dec 17, 2020 -

Honolulu Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 16, 2020

The care was absolutely gorgeous when I received it. My family and I were very happy. Thank you Honolulu Buick GMC for your early Christmas Gift to my family. I was crying for joy. God Bless you all. More

by Gonzales Taylor Ohana
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
Dec 17, 2020 -

Honolulu Buick GMC responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 09, 2019

Got a 2020 SIerra At4 from this place thanks to Shawna. She was very helpful and made the car purchasing very easy. When I went to the dealership for a test drive, she had the truck ready to lookin nice a More

by Mickdraizane
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shawna Lei Santos
Dec 10, 2019 -

Honolulu Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Honolulu Buick GMC Cadillac! If there is anything else we can do for you, please feel free to give us a call. Best, The Honolulu Buick GMC Cadillac Team

March 08, 2018

Great service as always with GMC Cadillac Honoloulu I want to thank my excellent service girl Tiana she is on top of everything and makes Gmc Cadillac a betttr place to service all my cars! Thank you s More

by mrsagbunag
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shuttle service Girl , Tiana Kawamura
Mar 30, 2018 -

Honolulu Buick GMC responded

Thank you for leaving this great review! We are so happy to hear that Tiana was great help! Let us know if you have any other questions. Thanks!

November 20, 2017

Friendly, quick rental car asignment, started service work i Had warranty issue returned to dealership 8 times, they understood the frustration we experienced. Sales, service and management involved to accomplis More

by Zeke
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kawika Dahlin, Tiana Kawamura
October 22, 2017

EXCELLENCE EXCELLENT STAFF PROVIDING EXCELLENT SERVICE. EASY , FRIENDLY AND ACCOMMODATING. FIRST TIME EVER BEEN THERE, WAS RUNNING A LITTLE LATE FOR WORK, DIDN' More

by miles2628
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
GARY HU AND TIANA KAWAMURA
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