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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
822 Reviews

822 Reviews of Honolulu GMC Cadillac - Service Center

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June 28, 2025

Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers. More

by FSENETENARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2025

Customer service is a hit a miss. When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had More

by Palmacindi33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 26, 2025

Great Service! They got me in the next day for my recall and performed the inspection and oil change promptly. More

by sjaschris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Jun 26, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 26, 2025

I thought mechanics can fix any vehicle,I'm pretty sure GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible More

by laokung31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah 5 star very helpful, mechanics very nice but need more experience in other brand of cars or trucks.4 stars
June 25, 2025

Professional, helpful, pleasant. Clean waiting room. Waiting time while car was serviced was average.informative More

by SALLASCOOKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 23, 2025

Sarah and Moose were amazing. They made sure I was taken care of quickly and effectively since I was on a time crunch and needed a quick repair to be able to ship my vehicle off i More

by Flaver163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah, Moose
Jun 23, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 23, 2025

Friendly staff, comfortable waiting area with a nice Starbucks machine. Maintenance work was done in time as promised. More

by PERRY808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 21, 2025

My truck sat there for 5 months and was never repaired. Now my truck is covered in water spots and I'll have to pay a detailed to fix!!!!! More

by ANDERSONS005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Honolulu GMC Cadillac responded

Hi Anderson, I'm truly sorry to hear about your experience with the truck. This is not the level of service we aim for and I apologize for any inconvenience caused. Please reach out so we can address this issue together. Thank you, Jeremy Cervantes - Service Manager - (808) 495-4837

June 19, 2025

Professional service, great customer interaction, well explained mechanical problems and awesome customer transportation… Will continue to use this service. More

by Lymanzablan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Jun 19, 2025 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 15, 2025

Fair quick and efficient selling my car Ryan offered a fair price for my car and sold me a solid car for the price More

by LANCE35
Recommend Dealer
Yes
Employees Worked With
Ryan Gamboa
Jun 15, 2025 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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