Honolulu Ford

Oil change & front windshield bumper I am still waiting to hear from you about my front windshield rubber. I spoke to Charlo about it & he took pictures of the warped rubber around my win I am still waiting to hear from you about my front windshield rubber. I spoke to Charlo about it & he took pictures of the warped rubber around my windshield about 4 weeks ago. More

New 2019 EcoSport Purchase I am active military and recently stationed on the island. I coordinated with the folks at Honolulu Ford in advance of my arrival and they had everyth I am active military and recently stationed on the island. I coordinated with the folks at Honolulu Ford in advance of my arrival and they had everything ready to go. Exactly what I expected. By the way, I love my 2019 EcoSport. Perfect for island cruising. Thanks! More

Exactly same issue still exist after 2 weeks So after 2 weeks waiting and cost me over thousand of dollars, the same issue still exist. I got notified that today my car is ready to pick up. S So after 2 weeks waiting and cost me over thousand of dollars, the same issue still exist. I got notified that today my car is ready to pick up. So I went to Ford and picked up my car but after 5 min drive I found out the same issue still exist! I went back to Ford right away and after hours of waiting, Justin said there was another new issue happen and have to wait for the new part again! However, it is NOT a new issue, it is the exactly SAME issue that happened 2 weeks ago. This is extremely unacceptable and unprofessional and made me feel so upset about Honolulu Ford. Finally, it cost me about $1000 but the same issue is still there, so what part did they actually fix? or did they fix the wrong part since the beginning? More

Mixed review I was disappointed that the car was sold without repairing a broken rear light that I found out later was a violation. Scratches on hood. I was disappointed that the car was sold without repairing a broken rear light that I found out later was a violation. Scratches on hood. More

Very helpful Greeted with a smile was the first thing as soon as we got out of our old vehicle and into our new one. Coedy and the staff at Honolulu Ford were so n Greeted with a smile was the first thing as soon as we got out of our old vehicle and into our new one. Coedy and the staff at Honolulu Ford were so nice, friendly and helpful. Patience is key, give them that and it will be worth it in the end. Thank you Aloha from the Salvador ohana More

Best car buying experience ever Thomas Kondo and Honolulu Ford have plenty of Aloha when selling vehicles. Thomas is professional, kind and so easy to talk to it's like working with Thomas Kondo and Honolulu Ford have plenty of Aloha when selling vehicles. Thomas is professional, kind and so easy to talk to it's like working with a longtime friend even though we just met. No B.S., no circle talk just straight talk. He actually listens to what the buyer wants and needs and does his absolute best to make it happen. He responds to questions right away and never leaves you hanging. Top notch. Being on the Big Island, I thought it would be a challenge buying a vehicle from Honolulu. Thomas took care of everything. This whole experience has been so easy and refreshing. Even with a lot of hoops they had to jump through for me, they did everything quickly, professional and with genuine Aloha. More

No Follow up We made several attempt to purchase a truck at Honolulu Ford. On our third attempt, agent Paul Austin was able to secure the lease. I advised both h We made several attempt to purchase a truck at Honolulu Ford. On our third attempt, agent Paul Austin was able to secure the lease. I advised both him and Rhett in finance that I was looking for another truck and have yet to receive any follow up. More

Unhappy with the finnce department They let me leave with the car before the financing was come pleat. Paperwork shows First Hawaiian Bank with first payment due date 9/23/2019. I have They let me leave with the car before the financing was come pleat. Paperwork shows First Hawaiian Bank with first payment due date 9/23/2019. I have made several attempt to contact but all I get is voicemail. No return calls. I have no idea about where to send my payment. Very frustrated!! More

Can't Replace Experience I had a great experience working with Ben Cabalo he helped me find the right vehicle for my needs and really knew his product. Being able to work with I had a great experience working with Ben Cabalo he helped me find the right vehicle for my needs and really knew his product. Being able to work with someone who knows to put the customer's needs first really make purchases like this less stressful. I could not be more appreciative of how smooth the process went. More

Great Service - But LOOOoooOOOOoOoOonnnGGGgGG Wait Honolulu Ford has great service and you get peace of mind knowing certified FORD Technicians and Mechanics are working on your vehicle. BUT...there is Honolulu Ford has great service and you get peace of mind knowing certified FORD Technicians and Mechanics are working on your vehicle. BUT...there is a long wait, for me 4hrs on average AND they won't offer a loaner so I'm pretty much stuck there waiting. If they offered me a loaner it wouldn't matter how long they took, they could keep the truck all week if they wanted to. More