Honolulu Ford

Best experience If you’re looking for a new or used vehicle please visit Honolulu ford!!!! They have great customer service and everyone is very helpful And polite. If you’re looking for a new or used vehicle please visit Honolulu ford!!!! They have great customer service and everyone is very helpful And polite. More

Mustang GT Bullitt Came to the dealership not expecting to drive off with a new car. Vance showed me some mustangs and fell in love with GT after test driving one. After Came to the dealership not expecting to drive off with a new car. Vance showed me some mustangs and fell in love with GT after test driving one. After crunching numbers back and forth, I was able to get a pretty good rate for the car. Vance and the team was super patient and worked really hard to get the best numbers they could. Really happy with my purchase and service 👍🏻 More

Brought Car To Examine For Dead Battery It took about 3 hours but diagnostic checks were all done and the old battery was replaced with a brand new battery at no charge. I did not have to It took about 3 hours but diagnostic checks were all done and the old battery was replaced with a brand new battery at no charge. I did not have to pay for anything. More

Money spent but still waiting for repair. Had scheduled appointment for troubleshooting issue with backup camera. Had to leave truck with dealer. Able to walk to Enterprize Rental located next Had scheduled appointment for troubleshooting issue with backup camera. Had to leave truck with dealer. Able to walk to Enterprize Rental located nextdoor to dealer. Enterprize offered $37 flat rate rental fee while truck in shop. Dropped of truck first thing in morning and picked up in afternoon. Unfortunately issue was not resolved. Troubleshooting indicated the camera was bad. Part not available on island. Plus need to pay for parts in advance. Spent $816 for an oil change, troubleshooting camera and parts. It's been a week. No call regarding parts. Really want my backup camera working. Rating quality of work low because work not done yet. More

Excellent Service My Nissan Titan transmission burned out ($3000 - $6000 to repair) and I really needed a vehicle bad. Long story short: all other dealers either hande My Nissan Titan transmission burned out ($3000 - $6000 to repair) and I really needed a vehicle bad. Long story short: all other dealers either handed me their business cards or ask for a high down payment for another vehicle. I am very thankful going to Honolulu Ford. They work with me to get the vehicle I wanted with a reasonable price. Thanks to John and the manager, as well as Edy for the excellent services. More

Great Communication and Customer Service Catherine was very professional. She responded to all of my emails and questions promptly. I had contacted other dealers on the internet, and they di Catherine was very professional. She responded to all of my emails and questions promptly. I had contacted other dealers on the internet, and they did not bother to respond even after I contacted them several times. The internet department at Honolulu Ford was definitely well run and customer oriented as compared to other dealers. Kahlil was very friendly and answered all of my questions. He was not pushy, but instead was patient and worked hard to help me to get the car that I wanted. I would highly recommend him to others as he is easy to work with. Edy also answered all of my questions and calls. She even answered my question on her day off. Wow ! She offered amazing customer service. I was impressed with all of the staff and was very pleased with the outstanding customer service that I received! More

Semi annual service Excellent service! Excellent service agent! Affordable prices! Convenient location. Excellent Shuttle service! Friendly shuttle drivers! Over al Excellent service! Excellent service agent! Affordable prices! Convenient location. Excellent Shuttle service! Friendly shuttle drivers! Over all excellent experience!! I thought there was a shuttle driver named Stan? He’s wonderful!! More

HonFord Service Department is great! So is Ben Cabalo! Brought my 2019 F150 Limited for its first oil change. Greeted by a very professional woman. Jami Domingo took care of business and I got my truck b Brought my 2019 F150 Limited for its first oil change. Greeted by a very professional woman. Jami Domingo took care of business and I got my truck back the same day and promptly. Ben Cabalo, aka the G.O.A.T. Ford salesperson, gave me a ride home within minutes I arrived at HonFord. Mahalo Ben! Great dealership, great salesperson, great service advisor! All is great with Honolulu Ford! More

Beginning was awesome Vance was very knowledgeable about the vehicle which was awesome Sherman worked with me to get the price I needed it was a great experience for the sa Vance was very knowledgeable about the vehicle which was awesome Sherman worked with me to get the price I needed it was a great experience for the sale! However the follow through wasn’t the greatest. I was sent home with a dirty car that came out of the lot, I didn’t want to take it that night because it would be to hard for me to get it back to town because of where I live and the kids and our schedule. But it was insisted I take the car that night. I couldn’t get it cleaned until 3 weeks after. Also the car wasn’t inspected before I took it home camera was broken tailight cracked and something is wrong with the back door. That shouldn’t be the case when I’m buying a 80,000 truck everything should be working. I also ordered floor mats never received them. Like I said said great beginning experience I couldn’t have been happier with the service. It was just a terrible ending. More

Worst service ever! Honolulu Ford has possession of my vehicle rite after I bout it fir 5 months and still never fixed it. No returned phone calls or updates . During tha Honolulu Ford has possession of my vehicle rite after I bout it fir 5 months and still never fixed it. No returned phone calls or updates . During that time my vehicle was broken into and someone was driving it for some rime as the millage did show added miles . Items from someone that did not belong to me were in my vehicle . A service radio was left in the vehicle . I had a full extended warranty and kept all my payments to date . If I didn’t go there to check I would have never found out or it would never been looked at!!! Thank you Honolulu Ford! More