Honolulu Ford

Service CenterImprovements It's too early for me to say whether or not I would recommend this service center to others yet. All I know is that there was a major improvement in t It's too early for me to say whether or not I would recommend this service center to others yet. All I know is that there was a major improvement in the flow of morning drop-offs. That is greatly appreciated. Calling the customer at the completion of the job is also expected and appreciated. An effort seems to be made in this area and again, that is most appreciated. That's what "service" is all about. By the way, Theresa Paperd is top-notch! More

Terrible we Looked online and saw what we wanted , called in they said come down we have it , got there it’s. It there it’s at the dock. Was called a few hours we Looked online and saw what we wanted , called in they said come down we have it , got there it’s. It there it’s at the dock. Was called a few hours later to come back got there truck was still at the dock... wasted my time twice going there in one day and I live 30-45 minutes away. Second time I got there saw the truck I ended up buying. This was February it’s now April and my financing is still not complete I still haven’t made my first payment and it’s very frustrating the unknowing is what’s happening !!!! More

came in for a broken mirror and tail lens. came in for a broken mirror but had to have a new brakes and CB boots and a new line put in. Pick up my tail lens part from Randell. Jamie was my serv came in for a broken mirror but had to have a new brakes and CB boots and a new line put in. Pick up my tail lens part from Randell. Jamie was my service person he did everything in letting me know when my car was going to be ready and how much it was going to be I almost had a heart attack with the price but it had to be done. More

Disappointed I have always been very loyal and pleased with Honolulu Ford's sales team. Recently, I came in to replace a lost key fob. After taking my car, the shu I have always been very loyal and pleased with Honolulu Ford's sales team. Recently, I came in to replace a lost key fob. After taking my car, the shuttle drove me home so I wouldn't have to wait at the dealership. After about thirty minutes, they called to tell me my car was ready. I paid for the key and decided to test it before I left. This is when I discovered that the key did not work. The fob has a "blade" key that is supposed to open the door. It didn't. I returned to the service department and was told to wait while they fixed it. What was supposed to be thirty minutes ended up being over two hours as they tried repeatedly to make the key. What I found most disappointing was that I asked the man who made the key whether he checked if it worked. His response was, "Yes, I looked at both keys and they looked the same." I asked him if he had tested it on the car and he admitted that it would have been better if he tested it. Duh. This is unacceptable, especially for a dealership that supposedly cares about doing high quality work. More

Honolulu Ford Excellent Customer Service This was the best experience I have ever had purchasing a new car. My salesmen Arthur, the sales manager and the finance officer were all outstanding This was the best experience I have ever had purchasing a new car. My salesmen Arthur, the sales manager and the finance officer were all outstanding. Unlike other dealerships, they were very low pressure and knowledgeable about their cars and services offered at the dealership. I got a great price and did not have to spend a lot of time negotiating. Highly recommended for anyone looking to purchase a new vehicle. More

Very Sayisfied Honolulu Ford not only fixed the problem but also identified another issue and fixed that too. To top it off, they assisted me with a rental car for t Honolulu Ford not only fixed the problem but also identified another issue and fixed that too. To top it off, they assisted me with a rental car for the 2 days my car was in the shop. Mahalo More

Factory recall Wow...very organized and on time. Had to use shuttle service one way and driver (Edith??) was amazing. Intake clerk explained everything to me and wa Wow...very organized and on time. Had to use shuttle service one way and driver (Edith??) was amazing. Intake clerk explained everything to me and was helpful. More

Beyond my expectations Thomas was awesome! No pressure, patient, easy going and helpful. The team worked on helping me get what I wanted. I've never experienced a dealership Thomas was awesome! No pressure, patient, easy going and helpful. The team worked on helping me get what I wanted. I've never experienced a dealership where I didn't feel pushed. I felt comfortable and didn't feel like it was about a sale. Thank you! More

Art Tsukamoto is AMAZING This is my first time purchasing a Ford vehicle and there are no adequate words to express the exceptional customer service I received from Art. He wa This is my first time purchasing a Ford vehicle and there are no adequate words to express the exceptional customer service I received from Art. He was genuine, caring, easy to contact, and extremely professional. He acknowledged how busy I was and prepared all the paperwork in advance so my time signing documentation was minimal. I have recommended Art to all my family and friends and would 100% return to buy another vehicle from him in the future. More

Just great Friendly service and great shuttle drivers great service I know they are renovating so lounge not open but still great both shuttle drivers and servic Friendly service and great shuttle drivers great service I know they are renovating so lounge not open but still great both shuttle drivers and service consultant were great More