Honolulu Ford

Excellent service at Honolulu Ford I had my Escape serviced on 2/9/19 at Honolulu Ford. I met friends inside while waiting. Master Salesman Ben Cabalo, who sold me this Escape and my Fo I had my Escape serviced on 2/9/19 at Honolulu Ford. I met friends inside while waiting. Master Salesman Ben Cabalo, who sold me this Escape and my Ford F350 Truck, was there in the lobby. We greeted each other and as always Ben showed his best and how hospitable he is to Ford's customers. At the customer reception kiosk was Larraine Tugade, beautiful and friendly too. My service advisor was K Charlo, one of the BEST at Honolulu Ford. Charlo explained to me the scope of the service with full clarity and enthusiasm - Excellent trait of an effective service advisor. After the service, Charlo told me the services performed and he also provided important advises to take care of my Escape. Charlo is phenomenal service advisor, truly he is an asset to Honolulu Ford. He makes customer like me 100% satisfied. More

Wonderful Experience Highly recommend Honolulu Ford. Fantastic and professional sales experience. No pressurre and easy process. Got an excellent deal on a new GT Ford Mus Highly recommend Honolulu Ford. Fantastic and professional sales experience. No pressurre and easy process. Got an excellent deal on a new GT Ford Mustang. Very happy! More

Came for a used car drove off in a new one. My husband and I recently purchased a new Ford Explorer from Honolulu Ford. We found the sales staff very friendly but most importantly very knowledge My husband and I recently purchased a new Ford Explorer from Honolulu Ford. We found the sales staff very friendly but most importantly very knowledgeable. Both Roger and Angel were very patient in answering every question we had. They spent hours showing us different models and letting us test drive several cars. When we drove off in our new car we felt like we had gotten an exceptional deal. We love our new car. Thank you Honolulu Ford! More

Ben Cabalo is still the 'GOAT Ford' salesman in the USA! On Wednesday February 13, I took delivery of a 2019 F150 Limited I had special ordered. Guess who was the salesperson? Ben the GOAT Cabalo! The doc On Wednesday February 13, I took delivery of a 2019 F150 Limited I had special ordered. Guess who was the salesperson? Ben the GOAT Cabalo! The documents were prepared by Miles Suguitan (Finance Manager) and it went very fast, great job Miles! Once again, and I am not surprised, Ben Cabalo was prepared: the truck was very clean with a full tank of gas. The delivery process was smooth. The truck is awesome and powerful! May I say that Honolulu Ford should be proud to have a team represented by Ben Cabalo, Celes Alcantara (fleet salesperson), Miles Suguitan, Kyle Piercy (service writer), Bill Perkins (mechanic), and Gary Gibo (Ford superstar mechanic.) May they stay at HonFord as long as possible. The reception desks ladies are also very friendly and professional. More

2016 mustang My only complaint was one tire came with a hole in it. Other than that the car is great. Staff was friendly. Overall pretty good experience. My only complaint was one tire came with a hole in it. Other than that the car is great. Staff was friendly. Overall pretty good experience. More

2017 Rousch Mustang Warrior Scout Went in for third repair on right rear axle. Burnt axle bearings, damaged calipers,and brake disc. Same problems each time. Service crew provid Went in for third repair on right rear axle. Burnt axle bearings, damaged calipers,and brake disc. Same problems each time. Service crew providing great service. Maintenance crew doing their thing. Jaime doing his best to help me with my issues on vehicle. Started lemon law claim for this vehicle.in case this last repair goes wrong. I don’t have faith in the vehicle anymore. I’m concerned that problem will occur again. Not sure how Ford and Rousch will replace vehicle if lemon law is applied to this vehicle. There are only 20 models made each year. I have #20 of 20. Also this model is only offered to active duty military that are deployed overseas. You can’t just go and purchase this vehicle from US. If this vehicle is lemon lawed, I hope FORD will work with ROUSCH to build me a special vehicle for replacement. Other than mechanical issues, I like the car and Honolulu Ford staff have went out of their way to help me. More

Isaac Magofna was our salesman Isaac walked us threw the vehicles, I knew what I wanted but needed a more detailed info on each vehicle, which he was informed and showed us each mod Isaac walked us threw the vehicles, I knew what I wanted but needed a more detailed info on each vehicle, which he was informed and showed us each model. I would recommend him to others and when I ready to buy another vehicle I will only work with him for a sale. Great guy I give him five stars. More

Worse ever No call backs. Took to long to get the glass replace. Sent the truck back three times for the same problem.Service rep said it would take 6 weeks for No call backs. Took to long to get the glass replace. Sent the truck back three times for the same problem.Service rep said it would take 6 weeks for the windshield to come in and 12 weeks later we called and he said it just came in. More

easy, no hassle, great experience thank you all It was an easy experience. Dropped my vehicle off early morning & my sales man called me ready to pick up. Thank you again Honolulu Ford It was an easy experience. Dropped my vehicle off early morning & my sales man called me ready to pick up. Thank you again Honolulu Ford More

Great staff and lots of knowledgeable people. The salesmen were very good about not pressuring me into a sale. When I wanted to look at different types of vehicles on the lot they were very helpfu The salesmen were very good about not pressuring me into a sale. When I wanted to look at different types of vehicles on the lot they were very helpful and knowledgeable about the different types of financing they offered on different vehicles. I would do business here again. More