Honolulu Ford

New Truck Went looking for a new truck, and Isaac helped me find the one. Walked in and out in less than 2hrs with a new truck! Thanks, Preston Went looking for a new truck, and Isaac helped me find the one. Walked in and out in less than 2hrs with a new truck! Thanks, Preston More

Excellent service by Ben Cabalo Great service by Ben He is fast and efficient and friendly ! Always smiles and show us the detail on van that we brought He even waited for us whe Great service by Ben He is fast and efficient and friendly ! Always smiles and show us the detail on van that we brought He even waited for us when we were late for over an hour Would not go anywhere else for Ford except Honolulu Ford ! This is how buy car experience should be ! Will recommend Ben to all my friends and biz associates Ken Iong More

HORRIBLE EXPERIENCE Horrible experience I was sold a bad car and had it for one day as it spent the next three weeks in and out of the dealership being “fixed” for me to Horrible experience I was sold a bad car and had it for one day as it spent the next three weeks in and out of the dealership being “fixed” for me to get it back not fully fixed. They ended up just cancelling my deal and took away my loaner they gave me for having my car so LONG so I ended up leaving the dealership with nothing and having to get on a bike with all my stuff and my husbands gear and they just were okay with it all they didn’t care it was unsafe or how bad they had screwed me over. I was UNHAPPY with how the staff acted and how they treated me when I called them out on how bad the car was. The ONLY employee who treated me with respect was ERIC BLAZEK everyone else made it seem like I was an annoyance when I would call for MY UPDATES ON MY CAR. Thomas told me when I first called the car was $6000 and when I got there it was $9999. He also was rude when I finally did meet him with his sense of carelessness over giving me a crappy car. He then used the excuse that the car was NEVER TO BE SOLD TO START WITH when he took the car back off my hands. THEN WHY WAS I SOLD THE CAR AND WHY DID SO MANY STAFF MEMBERS INVOLVED ALOW ME TO GET THIS VEHICLE? I had the car ONE DAY and got s ticket for it being lowered (which I now have to fight in court) i returned it after ONE DAY because it had SEVERAL issues and they kept it two weeks called me and I picked it up and drove 20 minutes and had issues and turned around for them to keep it a week and then try to give me the car again with out everything fixed because to them it wasn’t worth their money (if that was the case why lie to me and try to get me in a car that you knew wasn’t okay and wasn’t worth the money!?) I brought a mechanic with me and when he pointed out issues he was blown off and talked to like he didn’t know what he was talking about Thomas was at this point in our opinion over us and just wanted to go on with his day instead of helping me. He also wouldn’t tell us what all the mechanic did or give us paperwork / let us speak to him. I will NEVER use this dealership again and I will tell everyone I know not to go to them either. More

Great service Great service. Didn't take that long. Paper work went by fast. Drove off in a nice clean car. It's my 5th brand new car from Honolulu ford Great service. Didn't take that long. Paper work went by fast. Drove off in a nice clean car. It's my 5th brand new car from Honolulu ford More

Technician "forgot" during a safety recall Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's da Got an airbag recall completed in mid December. After several calls to the service department on when to expect the recall to be cleared in Ford's database I was told 3 weeks after the work was done that the technician forgot to take a picture of the airbag vin number and I would have to come in again to get that done. I was told anytime before 5:30 PM they could get it done. I arrived about 4:30 and was turned away because there were no technicians to help me. I again asked should I just make an appointment and was reassured that no it would take no longer than 30 minutes I just have to arrive before 4. I returned a couple days later around 11:00 and the service advisor was surprised when I said I would wait for the vehicle. No more than 30 minutes right? It seemed like I caught the service advisor off guard and after an hour and a half my recall was complete. This was a frustrating interaction with Honolulu ford and I'm not sure why I keep coming back. I would much rather recommend windward ford and honestly feel safer with them working on my vehicle. More

Car repair My service rep, Kyle is terriffic! He meets me with a smile and explains all the details of the needed repair. When I made the appt to bring the car My service rep, Kyle is terriffic! He meets me with a smile and explains all the details of the needed repair. When I made the appt to bring the car in, he was accommodating to my schedule and made the drop off a quick experience. When the car was ready, he called me to pickup and arrange a time I did and met with the service manager who reviewed my invoice with me at the service payout counter. The young lady there was polite and on target. I paid my bill and then a service employee came to the counter and told me my car was at the front, waiting to drive away. More

Warranty repair I gave a 5-Star rating due my 3 previous purchase at Honolulu Ford. Two of the three purchases were at their Ala Moana location. My family and I were I gave a 5-Star rating due my 3 previous purchase at Honolulu Ford. Two of the three purchases were at their Ala Moana location. My family and I were always treated professionally and with respect. From start to closing to the scheduling of services, warranty work, and repairs. The only disappointment I have with this warranty work is the personal lost in time and travel to justify the discrepancies. I would have thought that Ford would have made the corrections regardless, so that dedicated Ford enthusiasts would not give a second thought in his next vehicle purchase. More

Fast friendly and a great price!!! This is the second car I purchased from Honolulu Ford this year. I needed a cheaper work car and with all the help from the great people at Honolulu F This is the second car I purchased from Honolulu Ford this year. I needed a cheaper work car and with all the help from the great people at Honolulu Ford I was able to find a great car for a great price. I was given a carfax with both purchases and I could not be happier. Thanks again. More

Satisfied and Content Kyle Piercy has been my service rep for the past few years and has always gone the extra mile. I look forward to bringing my Explorer in and working w Kyle Piercy has been my service rep for the past few years and has always gone the extra mile. I look forward to bringing my Explorer in and working with him. He is personable and always responds to my calls or texts to service my vehicle or to answer my questions. More

Ask for Rhett! Salesman Rhett is family friendly, down to earth, and will definitely try his best to get you the vehicle you asked for. My family and I our very happ Salesman Rhett is family friendly, down to earth, and will definitely try his best to get you the vehicle you asked for. My family and I our very happy with our experience here at Honolulu Ford and left with the vehicle of our dreams. Thankyou Rhett! More