Honolulu Ford

REVIEW Mario was really nice and a very positive person and helped me work out a price that worked for the both of us. However, I received a new vehicle that Mario was really nice and a very positive person and helped me work out a price that worked for the both of us. However, I received a new vehicle that was not washed properly and the back seats were really dirty. Not only that I wasn't able to take the car home that day because they let the battery die during the detailing. I had to go out of my way and go back to the dealership to get it cleaned again. I also have to go back to get my spare key that they forgot to give me. They were really unorganized and I spent nearly the whole day there. More

Service for recalls Booked appointment @ Honolulu Ford.was called @ End of day was told no service was done on my truck. Waste of time. I Would to back Booked appointment @ Honolulu Ford.was called @ End of day was told no service was done on my truck. Waste of time. I Would to back More

Efficient Easy to schedule the service on-line. Work was all completed in the same day. Only issue was that no one called me to let me know my truck was finis Easy to schedule the service on-line. Work was all completed in the same day. Only issue was that no one called me to let me know my truck was finished so I just showed up in afternoon to pick-up truck which they had to get ready for me to take with the service dept. completely filled with vehicles from the dealership being under renovation didn't help with the access. More

Review Great service I was happy that they were so attentive. Thank you very much . I will let my friends know about how well the service was . Great service I was happy that they were so attentive. Thank you very much . I will let my friends know about how well the service was . More

West Side Riderz I had a 100% customer satisfaction experience. Theresa was a very professional, respectful, experienced and courteous person. The checking in pro I had a 100% customer satisfaction experience. Theresa was a very professional, respectful, experienced and courteous person. The checking in process of my vehicle was extremely quick. Throughout the wait she would keep me updated and posted on my vehicles status. Periodically she would check up on not just me, but all her customers waiting if there is anything additional she can provide to make our wait as comfortable as possible. Thank you for once again for another wonderful visit. Very Respectfully, Isaac More

Excellent dealership Best dealership by I’ve ever done business with, awesome staff from salesman to mangers, couldn’t ask for a more well rounded dealership to deal with. Best dealership by I’ve ever done business with, awesome staff from salesman to mangers, couldn’t ask for a more well rounded dealership to deal with. More

No Workmanship! My service person was very good but the guys that work on the car, don’t seem to really care about your car. They scratched my paint, left the hood on My service person was very good but the guys that work on the car, don’t seem to really care about your car. They scratched my paint, left the hood on the car unlatched and I am missing a cap to my lug nut for the 2nd time. More

Awesome service The service we receive was awesome from start to finish staff was very helpful we will always buy and have our car serviced here at Honolulu Ford The service we receive was awesome from start to finish staff was very helpful we will always buy and have our car serviced here at Honolulu Ford More

Poor customer service My service on Oct. 25th, 2018 was less than good. I waited 31/2 hours for an appoint I made for 9:30 that day. I did arrive at 9 o'clock for that appo My service on Oct. 25th, 2018 was less than good. I waited 31/2 hours for an appoint I made for 9:30 that day. I did arrive at 9 o'clock for that appointment and did inform Theresa that I would be waiting for my car. I am always prepared to wait 2 to 2 1/2 hours. I believe I was for gotten. I sat outside on the bench where I could be seen so is there was problem with my car I should have been informed. What made me realize the time was because people that came in after me was picking up their cars and leaving. My service was routine just a mileage maintenance check. So why did it take almost 4 hours to do my car. More

windshield wiper problem Right windshield wiper would stick to the glass ever since the original blades were changed. Kyle was always on top of this situation. Honolulu Ford i Right windshield wiper would stick to the glass ever since the original blades were changed. Kyle was always on top of this situation. Honolulu Ford installed another new pair, but same problem. I went and purchased another pair and still the same. All in a short period of time. Finally, Kyle paid for original wipers to be installed and so far, no sticking. crossing my fingers that this is the solution. More