Honolulu Ford

Great Buying Experience! Richard Nicholson is a phenomenal salesman who truly cares for the buyer and their needs. He continually goes above and beyond, even after making the Richard Nicholson is a phenomenal salesman who truly cares for the buyer and their needs. He continually goes above and beyond, even after making the sale! He has high standards and ensures you are well taken care of. For instance, the car I purchased was not detailed well, so he had it done again. In addition, he addressed other flaws to ensure the car was was in great condition when sold, despite being used. Although not certified pre-owned, as I was initially looking for, the quality of service and information Richard Nicholson provided during the process made me feel comfortable purchasing the car I did. More

Average at best Drop off went well, pick up was a different story. Was told when I purchased my truck that my first oil change was on the house, which included a free Drop off went well, pick up was a different story. Was told when I purchased my truck that my first oil change was on the house, which included a free wash. My truck was not washed. As I drove away I realized I did not get a receipt for my oil change. Didn't have time to go back and ask for one. I did ask prior to leaving if my Sync had been updated, was told I needed to ask for that prior to service. When I got home I decided to check and see if my oil life was at least reset, which it was. Honolulu Ford is the fourth dealership I've used on Oahu. It ranks third on my list. One of the best dealership experiences I've ever had was at New City Nissan. Appointments are easy. I'm welcomed the moment I arrive. I'm offered a beverage and escorted to their lobby. My vehicle software is updated without me asking. My vehicle is always washed when returned, and I'm always given a breakdown of what they did and walk away with a receipt. This should be the standard for all dealerships. Sadly that is not the case. While not terrible, I won't be returning to Honolulu Ford for service. More

Awesome Ben gave great service. Always friendly and good deals. Would recommend him to all businesses. He made sure car was clean and serviced before handing Ben gave great service. Always friendly and good deals. Would recommend him to all businesses. He made sure car was clean and serviced before handing me my keys More

Excellent Service!! Called Thomas Kondo and he told me what my options were, explained to him my issues and he assured me that he would be able to help. I would definite Called Thomas Kondo and he told me what my options were, explained to him my issues and he assured me that he would be able to help. I would definitely be recommending Honolulu Ford to my friends and family. Miles and Thomas were able to get me into a 2018 Ford Fusion. Car is Awesome!! Mahalo to Thomas, Miles and Ford. More

Great help and very trustworthy people We were being greeted upon arrival. We received great customer service from both dealers. both dealers were trustworthy and was very helpful. they wer We were being greeted upon arrival. We received great customer service from both dealers. both dealers were trustworthy and was very helpful. they were awesom. More

Great Service The only complaint about our new work van would be the AC & alarm. We only found out the next day or so, as we accelerate AC goes off (blows warm air The only complaint about our new work van would be the AC & alarm. We only found out the next day or so, as we accelerate AC goes off (blows warm air) & both original alarm remote does not work very well. The main reason why we were searching for another company vehicle was due to AC problem. After I went & get the battery changed on my own, it is still hard to press & just very inconvenient for employees to get in. Especially, 2 are sharing the van. Therefore, always have to be switching keys versus just using both remotes to get in. Bottom line, only 1 remote work. However, all in all, they have great service. I just think maybe they didn't check these 2 areas. More

Great service and followup Kyle and the service team were excellent in resolving my axle repair including ordering the parts and scheduling me as soon as they came in Kyle and the service team were excellent in resolving my axle repair including ordering the parts and scheduling me as soon as they came in More

Sold me a Lemon and would not help me to get a new Truck They forget about you after the sale. The sale process was not great as well. They delivered a new car with over a 100 miles, even tho the contract s They forget about you after the sale. The sale process was not great as well. They delivered a new car with over a 100 miles, even tho the contract said 25 miles. Sales manager is ignoring calls. And theres a lot more...... More

Service Awesome staff great work vary knowledgeable and experience service team members great place to for a tune up and repair job all types automotive servi Awesome staff great work vary knowledgeable and experience service team members great place to for a tune up and repair job all types automotive service great job thanks More

Unimportant My experience with the ford service is not based on my experience with the service technician but based on the acting manager (Daniel). Daniel did not My experience with the ford service is not based on my experience with the service technician but based on the acting manager (Daniel). Daniel did not want to release the vehicle to the person who dropped (my employee) it off to be service. Instead, I had to drive from Ewa Beach to town to only have my keys handed to me by Daniel, who in my opinion had a smirk on his face as I received the keys, waiting for a response , he gave me a "BLANK " look. As I'm waiting for him to say anything, he said nothing but "I'm not the service department", Daniel could have said that I'll leave a message for Kyle to call you up and let you know the results of the diagnose. Daniel really made me feel "UNIMPORTANT". Can someone from Ford give me a call so I'm able to share my experience? More