Angel Miguel Mendias

They sold me a broken car. Turbo was wasn’t working. Cost me $6500 to fix after one week delivery. Turbo was wasn’t working. Cost me $6500 to fix after one week delivery. More

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We recently purchased a used 2017 Toyota Tundra from Honolulu Ford and unfortunately had a very DISAPPOINTING experience. We paid above Kelley Blue Book value believing we were purchasing a vehicle t Honolulu Ford and unfortunately had a very DISAPPOINTING experience. We paid above Kelley Blue Book value believing we were purchasing a vehicle that had been properly inspected and honestly represented by the dealership. After bringing the truck home, we discovered significant roof damage that had never been disclosed during the sales process. The damage includes multiple dents, scrapes, and deformation across the roof panel. Once we noticed the damage, we contacted the dealership immediately. Rather than working with us toward a reasonable resolution, we were told the vehicle was sold “as is,” and they claimed the damage was not present at delivery. We absolutely did not cause this damage after leaving the lot. Based on the extent and visibility of the damage, it appears the condition existed prior to delivery. We requested proof of the truck’s condition at the time of sale, including photos or inspection documentation, but none has been provided to us. The most disappointing part has been the dealership’s refusal to take accountability or even attempt a compromise solution. Buying a used vehicle already requires trust, and this experience has seriously damaged our confidence in this dealership. Our recommendation: shop at ANOTHER dealership. At minimum, thoroughly inspect every inch of any used vehicle — including the roof and hard-to-see areas — before signing paperwork or driving off the lot. More

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First salesman’s spent the entire time on the phone, the second could’ve cared less. second could’ve cared less. More

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The employees are nice and helpful. The issue is that I purchased a used jeep from them that need the O2 sensors replaced and the shocks were leaking. When I picked up the car I was tol The issue is that I purchased a used jeep from them that need the O2 sensors replaced and the shocks were leaking. When I picked up the car I was told it was all fixed however later that day the check engine light came on and was throwing the code for the O2 sensors there were supposed to be fixed. The suspension was Fox suspension which typically runs $800-$1200 it was replaced with $155 dollar suspension. More

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Lack of communication and attention to meet consumer requests. Staff Focus on purchasing vehicle first requests. Staff Focus on purchasing vehicle first More

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Sales team management service team very nice and helpful teami went and bought two vehicles in one year teami went and bought two vehicles in one year More

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Great service, the best car buying experience I’ve ever had. I would definitely recommend you go to Honolulu Ford. had. I would definitely recommend you go to Honolulu Ford. More

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Good sales and service from the get go Sept 2019. Sales Cody K. / Service Theresa Paperd / Fey Nelson / Malia Devers. Finance Sing Li. In Sept 2019, a bad recall happened where none of my rear lig Sales Cody K. / Service Theresa Paperd / Fey Nelson / Malia Devers. Finance Sing Li. In Sept 2019, a bad recall happened where none of my rear lights worked leaving the dealer for the first time. A police officer stopped me and said "nice truck sir but none of your rear lights are working" I returned the next day and had sales, service, dealer and service manger was on me and my truck to find out what happened. It got fixed. My last service was Jan 2023. My Ford Pass did not connect. Ms. Fey Nelson went out of her way to connect the app. She backed up her skills by getting coworker Angel to make sure the app was solid and working. Honolulu Ford is family to me. I sometimes just drop by to say hi to the staff More

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Coedy was very very helpful with the buying process, showed me every option available and worked with me. For sure will be coming back for future vehicles. Angela helped me out so much too with working showed me every option available and worked with me. For sure will be coming back for future vehicles. Angela helped me out so much too with working out a great deal on my new truck. I would definitely recommend anybody looking for a new car or truck to come check out Honolulu ford. More

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My Mustang Mach E GT with the performance package is the best Ford I have ever owned. I ordered a 2022 Lightning and I can't wait to have a feel for the wheel! Ford is it! Have you driven one............ best Ford I have ever owned. I ordered a 2022 Lightning and I can't wait to have a feel for the wheel! Ford is it! Have you driven one.................lately? Drive one! More

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