Honolulu Ford

Great team Great experience with my purchase and Rich our sales man assisted in every way without pressuring us. He performed his job but sat back when the wife Great experience with my purchase and Rich our sales man assisted in every way without pressuring us. He performed his job but sat back when the wife and I needed alone time to discuss questions. Rich was the only sales person that acknowledged my wife and I while we were at the dealer. The management team worked well with us they were firm but fair on my trade. I have dealt with four different dealers here in oahu and by far one of the best expirances on island. There was a misunderstanding with a product but Edy immediately contacted me and made it right, that is hard to find at times since we move so often a military member. The personnel that performs the wash and detail could use a little more attention to detail as I had some small dirty sports after they washed my new truck. No worries I came home and washed it right off. Thank you Honolulu Ford for the great experience job well done. More

Good experience The individual I dealt with was Thomas. This was the best experience I’ve had at a car dealership. He was polite, not pushy, worked within my parame The individual I dealt with was Thomas. This was the best experience I’ve had at a car dealership. He was polite, not pushy, worked within my parameters More

Great service and I am always welcome there. Everyone treats me like family and make me comfortable being there. Kyle is a good perso and a friend.... service and I am always welcome there. Everyone treats me like family and make me comfortable being there. Kyle is a good perso and a friend.... More

Wait was longer than usual I took my Fusion in for the typical oil change and servicing and to fix a recall issue. I dropped it off at 8:15am and didn't leave until 2:30pm (they I took my Fusion in for the typical oil change and servicing and to fix a recall issue. I dropped it off at 8:15am and didn't leave until 2:30pm (they said it would take 2-2.5 hours). They did offer to give me a free car wash to make up for the wait. The service was done right, but they need to work on wait times. More

Excellent service My wife and I appreciate the excellent service that was shown us by sales associate Mario and the entire staff at Honolulu Ford they gave us a g My wife and I appreciate the excellent service that was shown us by sales associate Mario and the entire staff at Honolulu Ford they gave us a great product and they said they treated us as If we were their family. More

New car purchase I wasn't in for service - I bought a new mustang. Interaction with the sales people and Richard Teruya was excellent, Very satisfied with the car. I wasn't in for service - I bought a new mustang. Interaction with the sales people and Richard Teruya was excellent, Very satisfied with the car. More

Fast service Excellent same-day service and helped check warranty on the parts and repair. Took me in despite not having an appointment. I appreciated all the help Excellent same-day service and helped check warranty on the parts and repair. Took me in despite not having an appointment. I appreciated all the help and service. More

Better then last time Well this time around I wasn't invisible there was actually an ice breaker can u image that an ice breaker who knew...I interacted with less people th Well this time around I wasn't invisible there was actually an ice breaker can u image that an ice breaker who knew...I interacted with less people this time around just the greeter which had a good attitude (ice breaker). Kyle was good. On the day that I got the car back the invisible coat that I was wearing first time around just disappear cause the people who didn't interact with me had develop ice breaker since the last time I saw them which is an improvement. More

I was very pleased with the service I got They did everything I had ask for wait time was a little longer than I thought, but show room was comfortable and great coffee, and nice to rest and w They did everything I had ask for wait time was a little longer than I thought, but show room was comfortable and great coffee, and nice to rest and watch TV. More

Can't have it any better I appreciate the fact that Customer Service Agent Kyle Piercy always pays close attention to my van problems and manages every facet of repairs in suc I appreciate the fact that Customer Service Agent Kyle Piercy always pays close attention to my van problems and manages every facet of repairs in such a way that I am constantly left with a great sense of satisfaction...not to forget the Team of Mechanics who Kyle makes sure they do it right...and it shows...Mahalo guys...!!!... More