Honolulu Ford

The A/C on my '08 Ford Focus wasn't working properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car t properly(It sucks when the system is on and warm, stinky air blows from the vents). Summer is approaching with hot, humid weather. I brought my car to Honolulu Ford too see what my options were. I was hoping that the system just needed charging. The service manager, Valerie Lawson, thoroughly explained the extended service plan I own. A diagnosis was done and it was determined my car needed a new evaporator. Fear set in because I know this kind of job is very costly. Valerie assured me that my insurance would take care of most of the bill. The job took a day and a half. Super job. I was put in a rent a car. The rental agency provided shuttle service to pick up and return the rental. My cost was very minimal, considering the work necessary to complete the job. I believe Valerie and the rest of the service dept., at Honolulu Ford, went above and beyond expectations. I will definitely be back and will absolutely share this great experience with all my family and friends. The customer service, quality of work, friendliness, price and overall experience was SUPER. A special thank you to Valerie for her proactive and professional attitude. I am a "cool" and satisfied customer. More

Alright so I have owned and dealt with Fords my entire life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked a life. I had a problem with my cam phasers. Easy fix, I looked it up and within 5 minutes I knew what the problem was. I took it there to get looked at, a few days went by, I would call and leave a message. I never got a single response back except once. And then i got hung up on. I showed up 3 different times, to see if the vehicle was in the shop or what was going on. The truck never moved! So i went in, and talked to them in person. They said it needed an entire new motor. Which was a lie. And they would get to it. 2 weeks later, truck still never moved! I was pretty heated at that time so i took the truck and went directly to CUTTER FORD. They told me it was the cam phasers immediately. Then the same day, they tore the motor down, and gave me a call back. Every day they would call with a follow up of what was going on. The longest part of the wait was waiting on the parts to ship. Honolulu Ford is patheitc. A ford warranty is a ford warranty no matter what dealership you bought it from. I recommened youtube it and take a big guess on fixing it rather than take it to them jokes. Horrible! More

Recently, my husband and I had the privilege of being serviced by two of the most outstanding gentlemen we've both come to know. These two salesmen not only met our needs, but accommodated us in other wa serviced by two of the most outstanding gentlemen we've both come to know. These two salesmen not only met our needs, but accommodated us in other ways which made us feel comfortable, satisfied, and thrilled to now be the proud owners of our new Ford truck! We salute you Ford, for providing us with such qualified and expertise service. It was our pleasure to have done business with Danny Asao and Shawn Aiona! Thank you and we look forward to Continue doing our business with Ford! More

Valerie in the service department was awesome. She took great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val great care of us and helped us out in getting our vehicle back on the road. She is the prime example of great customer service. Thank you so much Val!!! More

A friend reccomended Honolulu Ford for my purchase. I went to the dealership and they treated you with the up-most respect! I loved it! Don and Mickey made my experience so AWESOME that I am the proud ow went to the dealership and they treated you with the up-most respect! I loved it! Don and Mickey made my experience so AWESOME that I am the proud owner of A BRAND NEW FORD FIESTA!!! In all my years, this is the FIRST NEW CAR that I have driven...THANK YOU HONOLULU FORD!!! Thank You Don Minnis and Mickey Vierra for taking the time to make me feel important!!! I will reccomend you guys to EVERYONE that need a car!!! More

Brian Hashimoto is the sole reason my purchasing experience was beyond exceptional. He personally helped me order the vehicle that I wanted and even when above and beyond to ensure that I was able experience was beyond exceptional. He personally helped me order the vehicle that I wanted and even when above and beyond to ensure that I was able to get features that had been discontinued. I plan on purchasing another vehicle in the near future and I will be consulting Honolulu Ford prior to that purchases. Additionally I will request that Brian is my sales person once again. More

I am giving this review because Don Minnis was one of the best car salesman that i came across, and ive been car shopping for awhile. He was the best in customer service and was friendly and helpful in ever best car salesman that i came across, and ive been car shopping for awhile. He was the best in customer service and was friendly and helpful in every aspect. I bought the car because of him and i would recommend him to anyone. Thank you Don Minnis! More

Valerie was AMAZING!! I am getting ready to move from the island to the mainland. When I took my car in for regular maintenance, they discovered the struts needed to be fixed. The work required the car to be island to the mainland. When I took my car in for regular maintenance, they discovered the struts needed to be fixed. The work required the car to be in the shop for an additional 3 hours. I had started to panic. I had several errands planned for the day for my upcoming move. Valerie was able to get me a loaner car for the hours that the car would be in the shop. It was such a HUGE stress relief to be able to get prepped for my move while my car was being repaired. I cannot thank her enough!! More

She is very nice and friendly. My tire pressure was low and I had no idea what to do. Instead of waiting for 30 mins, she went ahead helped me out! It was great to have her there!!! She made my day:) and I had no idea what to do. Instead of waiting for 30 mins, she went ahead helped me out! It was great to have her there!!! She made my day:) More

Awesome service! I had a concern about my car and Valerie took care of the problem. She was very helpful and didn't treat me like just another customer. I was impressed and completely satisfied on how quick took care of the problem. She was very helpful and didn't treat me like just another customer. I was impressed and completely satisfied on how quickly they were able to resolve my issue. That goes to show how passionate they are in taking care of their customers. If you ever need some work done on your car ask for Valerie at Honolulu Ford Lincoln for all your service needs! More