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Honolulu Ford - Service Center

Honolulu, HI

3.2
464 Reviews

464 Reviews of Honolulu Ford - Service Center

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August 15, 2025

Important: Ensure Your Vehicle’s Condition Is Documented and Inventoried Before Any Service at This Location DO NOT take your vehicle in for service at this dealership unless you have a detailed inventor More

by AIMEEA.COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jameson Delanoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Honolulu Ford responded

Aimee, thank you for sharing the details of your experience with us. I understand how concerning it must be to feel that a factory-installed component of your vehicle was not handled properly and that your attempts to resolve the situation have been met with delays and dismissiveness. I will reach out to you directly to discuss this matter further and work toward a resolution that respects your vehicle and the care you’ve put into it. Sincerely, Justen Chilcoat General Manager 808-834-6246

February 25, 2025

I visit the Ford dealership in Hawaii, for Oil Change, since I purchase the Life Time oil change, as long I have the car. Unfortunately, the issue with engine light on was never resolved since I bought More

by Abel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jameson Delanoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Honolulu Ford responded

Abel, I'm sorry to hear about the ongoing issue with your engine light. It's frustrating when a problem persists despite previous repairs. I understand how concerning this must be and would like to help resolve it for you. Please reach out at your convenience so we can discuss further steps together. Thank you, Stuart Alsup - Service Manager

February 15, 2024

Terrible customer service. Countless calls and messages not returned. Employees are overwhelmed to the point of not caring anymore. More

by Noelktucker
Service Communication
Recommend Dealer
No
Employees Worked With
Entire service dept
Feb 20, 2024 -

Honolulu Ford responded

Thank you for sharing your experience with us, Noel. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, John Le- Service Manager

December 15, 2023

Went to Honolulu Ford Service today and it was one of the worst experiences I’ve ever had with a car dealership. I have a 2021 Gt mustang that needed a recall and warranty work. The warranty work was for eit More

by Drrckdmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alissa
Dec 18, 2023 -

Honolulu Ford responded

Derrick, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact me at your earliest convenience. I look forward to speaking with you. Sincerely, John Le- Service Manager

October 01, 2023

My recent experience with Ford service in Honolulu was utterly disappointing. Not only did they fail to communicate any updates during my routine service appointment, but they also managed to break a part More

by Panda01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theresa Paperd
Oct 03, 2023 -

Honolulu Ford responded

Customer satisfaction is one of our main priorities, and it seems as if we did not meet your expectations. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Thank you. Sincerely, John Le- Service Manager

Oct 03, 2023 -

Panda01 responded

You were part of the problem too, but i couldn't find your name to also 1 star.

June 23, 2023

If I could give 100 stars I would. Shanisha is a great service advisor. Her customer service is always outstanding. Thank you Shanisha for always taking care of my truck. More

by Nisha
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shanisha
Jun 28, 2023 -

Honolulu Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, John Le- Service Manager

June 22, 2023

Friendly and professional Tech Advisor (Malia) the service time was point on, met all expectations. More

by Kanoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malia
Jun 27, 2023 -

Honolulu Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John Le- Service Manager

June 03, 2023

Service has been great and Theresa Pappered my Service Advisor is the main reason I continue to come back! She is OUTSTANDING! More

by oakraiderm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Paperd
Jun 07, 2023 -

Honolulu Ford responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Le- Service Manager

April 25, 2023

service for my 2008 Fusion, There is really nothing much more to say... All Good. More

by RONLEAHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fey , excellent., Lauranne Tugade
Apr 27, 2023 -

Honolulu Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John Le- Service Manager

April 22, 2023

Service advisor awesome customer service. Thank you Shanisha for the great communication and all the updates on vehicle. More

by LYNEEFIGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanisha
Apr 26, 2023 -

Honolulu Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Angela Deocampo- General Manager

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