Honolulu Ford - Service Center

Good sales and service from the get go Sept 2019. Sales Cody K. / Service Theresa Paperd / Fey Nelson / Malia Devers. Finance Sing Li. In Sept 2019, a bad recall happened where none of my rear lig Sales Cody K. / Service Theresa Paperd / Fey Nelson / Malia Devers. Finance Sing Li. In Sept 2019, a bad recall happened where none of my rear lights worked leaving the dealer for the first time. A police officer stopped me and said "nice truck sir but none of your rear lights are working" I returned the next day and had sales, service, dealer and service manger was on me and my truck to find out what happened. It got fixed. My last service was Jan 2023. My Ford Pass did not connect. Ms. Fey Nelson went out of her way to connect the app. She backed up her skills by getting coworker Angel to make sure the app was solid and working. Honolulu Ford is family to me. I sometimes just drop by to say hi to the staff More

Great customer service from Fey ! Always goes above and beyond for her customers. Definitely recommend her for an advisor. Always goes above and beyond for her customers. Definitely recommend her for an advisor. More

Theresa Paperd was very professional and easy to work with. Quick and pain free experience. with. Quick and pain free experience. More

Theresa Paperd was efficient and returned all of my phone calls the same day. Very professional. calls the same day. Very professional. More

I recently had my F150 Lightning worked on by Billy Perkins in the Service Department. I had ordered some parts and Billy took care of the rest. My Lightning is perfect now. Mahalo HonFord. Perkins in the Service Department. I had ordered some parts and Billy took care of the rest. My Lightning is perfect now. Mahalo HonFord. More

My experience was very good. Shanisha and Theresa helped us out a lot and was very informative about the process. Servicing my vehicle was very quick and easy over here! I highly Shanisha and Theresa helped us out a lot and was very informative about the process. Servicing my vehicle was very quick and easy over here! I highly recommend it! More

From the moment I walked in I was greeted by my sevice adviser Fey with a smile and a sense that I was valued as a customer. Although I was just there for a regular service appointment she made sure I und adviser Fey with a smile and a sense that I was valued as a customer. Although I was just there for a regular service appointment she made sure I understood all that would be done that day to my vehicle, when I went to pick up my vehicle upon completion Fey introduced me to Jon Le the service manager who I have met in the past, he remembered me from my past visits and asked how everything was and asked if I needed anything, I told him I was good and thanked him for the way he and his staff always treat me when I come in. He then gave me his card and his number and told me should I ever need anything or be unsatisfied with my service to call him directly. I know that most service departments get a bad rap but These two individuals (Fey/Jon) are truly a testament to the way that you train your employees. I am so glad that I chose Honolulu ford to purchase and service my very first Brand new car purchase in 55 my years and I will be a customer for life. More

Service advisor (Fey Nelson and technician Dean) are very professional and courteous on all aspects of my service visit for 2019 Ranger. They always roll out the red carpet and treat me like royalty. Awesome professional and courteous on all aspects of my service visit for 2019 Ranger. They always roll out the red carpet and treat me like royalty. Awesome job and always look forward to coming to Honolulu Ford for my service needs. Mahalo Charles Ortega Pro Clean Elite Hawaii LLC More

No communication. NO call back, made me feel like I was a bother to ask status. Car was in the shop for 3.5 months and returned with another issue. Emails was very unprofessional. I literally had to drive do bother to ask status. Car was in the shop for 3.5 months and returned with another issue. Emails was very unprofessional. I literally had to drive down to the facility to get status. Several work advisors were available but a long line waiting to see only 1 particular advisor not sure if they get paid on commission but it just seemed like a hot mess. More

Thank you Shaqueta and Fey. I appreciate your hard work. Best team ever! I called to schedule and they got me in right away and help me with 2017 Escape Best team ever! I called to schedule and they got me in right away and help me with 2017 Escape More