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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.0
1,475 Reviews
Welcome to Honolulu GMC Cadillac. We are a premier Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Cadillac, GMC vehicles and the newest selection Cadillac, GMC available. At Honolulu GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,475 reviews

March 22, 2022

Did not answer phone or return messages. Did not hold part as promised. Made my wife wait 4 hours. Very poor customer service! More

by RKMILLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 28, 2022 -

RKMILLER1 responded

My husband, Robert Miller, forwarded this to me to complete as I am the one who was dealing with the your sales, service and parts departments. Long story short, I called your service department 4 times in January / February with no call backs. I finally called your Sales department in early March under the assumption that they will at least answer their phones. I waited on hold with Sales until they could patch me through to a live person in the service department. After discussing that I need a new key and taillight I was told I need to talk to the Parts department to order the parts (because evidently Service does not talk to Parts). I mostly remember being very frustrated as everyone seemed to be too busy to talk to me. We finally got the parts ordered and paid for then a week later I was told that the parts were in. (The key was already on site and I specifically asked that this 'last key' be held for me as I didn't want to make multiple trips to get these two things done.) I called to schedule the appointment to replace a key and taillight. Knowing that this should all be able to be completed in 2 hours I said I would wait for the service to be done, but then was told I need to drop the car off in the morning and I would be called when I can pick it up. Since I can work remotely it was easier and more timely for me to stay there and wait, but I kept being pushed to drop the car off in the morning between certain hours. That does not work for my scheduling so I finally scheduled a 1pm appointment for a few days out. I again asked specifically that the key I already bought was still there and would be ready. Appointment Day: All was going well for the service, but the poor front desk person had to tell me 'sorry, but your key was used by another customer'. She was put in a terrible position knowing that I was already frustrated with your overall customer service, but she handled the situation quite well and was able to have one delivered from the Waipahu location. Due to this the service took an additional hour to accomplish. I did ask to speak with you while I was there as I wanted to give your customer service rep who gave me the bad news a glowing review . . . . but you were out. I actually tried to call you while I was driving home too, thinking I would leave a message for you. I did leave a message specifically for you, but I doubt very much that you received it. At this point, I don't know what you could possibly to do win my trust back. This is not the first time something like this has happened. I do my best to avoid using your services but was told that getting the key replaced is best done by the dealer (sadly) so I tried again. Mahalo, Beverly Miller

March 22, 2022

Your service writer Irene was excelent! She went over all that needed to be done! More

by KAHALUUTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Mar 22, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Irene was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 20, 2022

Did what they said they would do and got me a ride home. Car was ready on time More

by JBARTLETT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
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Mar 21, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 17, 2022

Jon was my salesperson for the last 2 Buicks I leased, but he always goes BEYOND just the sale. He's always available to either help me understand the features of my Buick, and this time he helped me sch More

by teruya50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Palting
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Mar 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Jon and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, and Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 17, 2022

Their ok, I think it could be better if they had more shop foremen. On my truck they misdiagnose my problem, they thought it was just the battery, but it was also the battery cable. Other than that they More

by rapozam
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
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Mar 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 14, 2022

Service Agent Irene was excellent. She was informative and always in contact with me throughout the service period. Diagnostic tests were very expensive. More

by koarod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Mar 15, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Irene had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 10, 2022

Great service. Sean was the best! Made it easy to understand the process and helped me achieve my goal More

by MARCILISK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Peros
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Mar 11, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sean and our team here at Honolulu Buick GMC. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

March 09, 2022

Service writer was courteous n informed me what was done in a professional way n was very pleased . More

by DQUISANO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
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Mar 10, 2022 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 05, 2022

Was told to bring my car in for diagnostic but was told they couldn’t perform it due to my cars age, I was still charged almost $300 and had to tow the car out myself. More

by philipyi62
Recommend Dealer
No
Employees Worked With
Irene Nicholson
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Mar 10, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 11, 2022 -

philipyi62 responded

Aloha Alan, please feel free to contact me via text at 808-679-7202 Thank you Philip Yi

Mar 22, 2022 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Thank you for your contact information and someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, Philip, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 03, 2022

My Buick needed service and as usual I took my Buick to GMC to get service. I was surprised when the gentleman called me to say that service was complere. More

by JCOMINELLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee, Sasha Mansaw, Tina Amadeo
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Mar 04, 2022 -

Honolulu GMC Cadillac responded

Thank you! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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